Ratings based on 1,229 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from toronto

Nice hotel close to the galleria..

Posted Dec 6, 2016
It was a great stay .. nice clean hotel.. close to the galleria.. nice lobby room Service was great ..
Comment from Hotel Management
Dec 7, 2016 by RSH, Hotel Management
Dear Isha, There is a buzz in the air in our Galleria neighborhood during this time of year and we are delighted to read that you enjoyed our proximity to the endless shopping and dining options just beyond our front doors. We appreciate your comments regarding the attention to detail of our resilient Housekeeping team and on behalf of all of us at the hotel, we hope you can visit again soon. Yours in Hospitality, Royal Sonesta Houston
5 out of 5
by A verified traveler from DALLAS TX

very nice hotel.

Posted Dec 5, 2016
Pros: Location, not much traffic to get in and out of the hotel.
Cons: breakfast was a little expensive
Location: Ideal location, for a city like HOUSTON.
We had a great time. Everyone was nice. the location is very good.
Comment from Hotel Management
Dec 6, 2016 by RSH, Hotel Management
Dear KEKE, We are happy to hear that your visit was so enjoyable and we thank you for sharing your thoughtful review. We invite you and yours to plan a return visit soon so that we can provide you with another memorable experience. Warm Regards, Royal Sonesta Houston
5 out of 5
by A verified traveler from Katy, Texas

Posted Dec 5, 2016
Stayed here for my birthday weekend. The staff was amazing and the room was perfect.The Late Check option was a plus.
Comment from Hotel Management
Dec 5, 2016 by RSH, Hotel Management
Dear Meligirl, It was a joy to welcome you for your birthday and we thank you for allowing us to play a small part of the celebrations. We appreciate your rave comments regarding our team and we hope that you can join us again one day soon. Warm Regards, Royal Sonesta Houston
4 out of 5
by A verified traveler

Nice visit

Posted Dec 5, 2016
Only thing I wasn't happy about is that they didn't have movies to order.
Comment from Hotel Management
Dec 5, 2016 by RSH, Hotel Management
Dear Guest, Greetings from Houston and thank you for visiting us on your recent travels. It was a pleasure to host you and we are pleased to know that you so thoroughly enjoyed your stay. Please come see us again when you are next in the area. Warm Regards, Royal Sonesta Houston
5 out of 5
by A verified traveler from Baton Rouge, United States of America

Repeat customer

Posted Dec 2, 2016
We have stayed here many times. The hotel is very clean and staff is very very polite. Really shows that they have gone through some very thorough edicate training. Hotel is close to the galleria. The rooms are very clean and it's always nice to be able to come downstairs for a cocktail. Will stay again.
Comment from Hotel Management
Dec 2, 2016 by RSH, Hotel Management
Dear L, Greetings to you and yours and thank you for joining us in Houston. We appreciate your wonderful comments regarding the attention to detail of our Housekeeping team, feedback that we’ve passed along to the department and which resulted in a wonderful spirit of pride. We thank you once more and invite you to settle in with us again one day soon. Warm Regards, Royal Sonesta Houston
5 out of 5
by A verified traveler from Texas

I enjoy my every stay here.

Posted Dec 1, 2016
I hope you keep up the clean, cozy atmosphere of the rooms which i truly love in my every visit.
Comment from Hotel Management
Dec 2, 2016 by RSH, Hotel Management
Dear MiC, It is always a pleasure to see you walking through our doors and we thank you for continuing to join us on each of your visits to Houston. It was a joy to find your review and we hope to welcome you back one day soon. Warm Regards, Royal Sonesta Houston
5 out of 5
by A verified traveler from maurepas United States of America

Beautiful Hotel close to everything

Posted Nov 30, 2016
Pros: Everything was great. We wete there for Thanksgiving and they had a party on the roof area to Watch fireworks.
Location: Royal sonesta is right across the street from Galleria and other shopping areas.
The staff is wonderful, they are very helpful. Great food. Nice lounge area. Booked another stay here in a few weeks,
Comment from Hotel Management
Dec 2, 2016 by RSH, Hotel Management
Dear Donald, We are thrilled you could join us for the Thanksgiving holiday and delighted that our Royal Sonesta colleagues won your heart. We thank you for the fantastic review and hope that you might consider making a visit to the Galleria and with us an annual Thanksgiving tradition. Warm Regards, Royal Sonesta Houston
4 out of 5
by A verified traveler from US

Beautiful hotel

Posted Nov 28, 2016
Pros: Decor
Cons: Customer Service
Location: In the heart of Downtown Dallas, plenty of shopping and restaurants.
This hotel has really beautiful décor and ambience, I wasn't super impressed with the staff they weren't super customer service oriented but I did leave an item in room and their shipping it to me at no cost. The only other drawback is occupants that purchase their tickets on expedia don't get a chance to enjoy the continental breakfast. Overall I really enjoyed my stay and I would definitely stay there again.
Comment from Hotel Management
Nov 29, 2016 by RSH, Hotel Management
Dear Corena, Thank you for joining us on your recent visit to Houston and for sharing your review. We are thrilled that you were intrigued by our recent renovation and elated that we were able to reunite you with the item left behind. We regret if there was a misunderstanding regarding breakfast as this is available in the restaurant for each of our guests. While there may be guests who purchased a Bed and Breakfast package on this site or others and who therefore have breakfast included within their rate, anyone is welcome to browse the menu and purchase the items of their choice. We thank you again for sharing your feedback and we hope you can join us again one day soon. Warm Regards, Royal Sonesta Houston
5 out of 5
by A verified traveler from US

Great for weekend getaway

Posted Nov 28, 2016
I stayed here with a friend for a Saturday night out in Houston. The hotel was very convenient, comfortable and less than 5 min away from The Galleria. The staff was friendly and attentive. I will definitely try to stay here again on my next visit.
Comment from Hotel Management
Nov 29, 2016 by RSH, Hotel Management
Dear Julius, It was a delight to welcome you and your friend and we thank you for sharing your glowing review. We especially appreciate your warm comments regarding the genuine hospitality of our Royal Sonesta colleagues and we hope that their warm welcome will have you planning a return visit soon. Best Regards, Royal Sonesta Houston
4 out of 5
by A verified traveler from Laredo Tx

Excelente ubicacion muy cerca de la galleria.

Posted Nov 28, 2016
Excelente ubicacion , lo unico que nos incomodo un poco fue que l llegar a la habitacion las sabanas no olian a limpias . Al siguiente dia en la mañana le comentamos a la señora q se encargaba de la limpieza y lo soluciono. Los desayunos nos lo llevaban a la habitacion . El Sr Edwin muy amable y servicial en su trabajo . El servicio de Valet parking muy rapido pero muy caro la tarifa. Teniamos tambien acceso al club del hotel para snacks gratis pero siempre estuvo cerrado entonces no se porque nos comentaron q podiamos tener acceso . Solo son algunos detalles pero en general. Os gusto mucho el hotel. Supero las expectativas q ....,,,,,,,
Comment from Hotel Management
Dec 1, 2016 by RSH, Hotel Management
Greetings Juan, We are delighted to have exceeded your expectations and we thank you for sharing your detailed review. Edwin is a gem, one of many on our team and we are delighted that he made such an impression on your visit. We appreciate your comments regarding the valet parking, in particular the wonderful service received, and as it relates to the rates, as you will find these are typical of other hotels in the area. We thank you for bringing your other concerns to our attention while with us so that our Royal Sonesta colleagues could have things quickly resolved to ensure you were able to relax in comfort. Once more, it was a treat to host you and we look forward to doing so again one day soon. Warm Regards, Royal Sonesta New Orleans