Ratings based on 1,440 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from New Orleans, La.

Unhappy with parking Fees

Posted Jun 27, 2017
Unhappy with parking fee of $22 per car, my wife had to park her car at a near by hotel. Not sure if I will be stay again unless I get a super price on a room rate!!
5 out of 5
Recommended
for Everyone
by A verified traveler from League City, TX

Fit for a Queen!

Posted Jun 26, 2017
Pros: Everything!
Cons: Nothing!
Location: The hotel is in a prime location. The Galleria area is an upscale area with plenty to do in the daytime or nighttime. 15 minutes from Downtown.
From the time I got out of my car until I left in my car the next day I was treated with the utmost care! I went for an overnight stay/get away/rejuvenation time and was totally taken care of the whole time! Rooms are extra nice, bedding wonderful, bathrooms very clean and nice, sitting area relaxing. The staff goes over and above for the guests! I cannot say enough about the Royal Sonesta!!!
Comment from Hotel Management
Jun 27, 2017 by RSH, Hotel Management
Dear Susie, It was our pleasure to welcome you ma’am! We are tickled that your experience was flawless from start to finish and we appreciate you taking the time to share such a wonderful review. As you discovered, our Sonesta beds are known for their ability to cradle guests off to a blissful night’s sleep while our team members take great pride in providing all of the extras. Your kind comments regarding the attention to detail or our Royal Sonesta Housekeeping team are most appreciated and on behalf of all of us, the pleasure was ours and we hope we have the joy of welcoming you again one day soon. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler

Upscale with nearby shops

Posted Jun 26, 2017
Nice hotel close by the galleria, restaurants and plenty of attractions.
Comment from Hotel Management
Jun 27, 2017 by RSH, Hotel Management
Dear Guest, It was a pleasure to have you join us and we are thrilled that our vibrant location served you so well. Please plan to settle in again when your travels next bring you back to the Galleria area of Houston. Until then. Best Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great stay, would stay there again

Posted Jun 26, 2017
Pros: Location, cleanliness, friendly staff.
Cons: Nothing I can really think of. `
Location: Galleria mall and all the restaurants, shops and shopping centers in that area. Nightlife is also nearby.
I had not heard of this hotel, but after seeing the great reviews on Expedia and for the great price I decided to book a room for a girls weekend. It was in a great location, the galleria was walking distance (although we still drove). We were just a short uber ride to the nightlife which was great too. The hotel lobby is great with a really nice bar, and a nice café. Parking is not as pricey as other hotels which is a plus. The hotel staff was very friendly as well. For some reason my 25$ food credit did not show up when I checked in but the friendly staff fixed it very easily. The room was clean, not the biggest but there was plenty of space for 3 ladies for one night. I have stayed in other hotels in the area, but for the price and everything I would stay here again for sure.
Comment from Hotel Management
Jun 27, 2017 by RSH, Hotel Management
Dear Alicia, Greetings to you and the girls and thank you for joining us for your weekend getaway. It was a pleasure to welcome you all and a treat to learn that you so thoroughly enjoyed your time with us. The weekend sounds like it was the perfect blend of shopping at the high-end shops found in The Galleria, dining at some of the most innovative restaurants in the area, and celebrating friendship with a refreshing beverage or two in our own Axis Lounge. Once more, we appreciate you taking the time to share your thoughtful review and we hope that ours is a hotel you can all escape to time and again for years to come. Yours in Hospitality, Royal Sonesta Houston
4 out of 5
Recommended
for Everyone
by A verified traveler from CT

Lovely stay in a place with good staff

Posted Jun 1, 2017
Pros: See notes above.
Cons: Allow guests at breakfast buffet to substitute Eggs Benedict. But don't charge a customer $14,00 for them. 5 bucks would be more reasonable.
Location: Galleria is close. But you can get downtown in hardly no time, getting on 610, and onto 59 North.
From check-in to departure, the staff was very friendly. Valet parking was nice. Room with a view of the Galleria on the top floor (23rd). Housekeeping was very attentive with extra towels, etc. Good room safe. Glad to have a refrigerator in the room. Coffeemaker was also nice to have. Breakfast buffet was quite good. The scrambled eggs were some of the best I have ever eaten!! Plenty of choices, including meats, fruit and pastries. The cubed breakfast potatoes were dry. Maybe some crispy hash browns would be a better offering. Coffee and juice were good. For some reason, the TV in the room seemed to be sharper than others I've watched in hotels. Good job from whomever made that choice. Nice to get Houston Chronicle, NY Times and USA Today as newspaper choices. I read them all.
Comment from Hotel Management
Jun 5, 2017 by RSH, Hotel Management
Dear Dave, While our location is envied by many, we know it’s the gracious hospitality provided by our team which makes us stand apart and we thank you for sharing your comments. Our Housekeeping team was equally as pleased to learn that you valued their attention to detail and our culinary colleagues thank you for the feedback regarding breakfast. Once more, it was a pleasure to have you join us and we hope that you can visit again in the months and years ahead. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antinio

Near heart of Galleria and Restaurants

Posted May 29, 2017
We had an amazing stay. Lounge and bar were perfect to relax. Room was impeccable. Room service was swift, perfect and hot! Staff was extremely friendly. We will be back! Plus easy access to Minute Maid park.
Comment from Hotel Management
May 30, 2017 by RSH, Hotel Management
Dear Dara, Amazing stays are what we strive to provide and we are thrilled to find that you felt so spoiled in your visit. We appreciate your wonderful comments and on behalf of all of us, we hope you can join us again one day soon. Warm Regards, Royal Sonesta Houston
4 out of 5
Recommended
for Everyone
by A verified traveler from R

Almost perfect but noisy!

Posted May 22, 2017
My only complaint is the walls are extremely thin so I could hear the conversation someone was having next door! Also people walking through the hallway was like they were in my room. Everything else was great! Just kind of annoyed I could hear the neighbors, I've never had this problem in a hotel before.
Comment from Hotel Management
May 22, 2017 by RSH, Hotel Management
Dear Nicky, Greetings from Houston and thank you for sharing your review. While we are delighted that your visit was one which was enjoyed, we regret to learn that of any outside noises that impacted what should be a serene escape. We thank you for not allowing this to dampen your spirits or your visit and we hope that we can welcome you again when you next find yourself back in the Galleria area of Houston. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Business Travelers
by A verified traveler from CA

Convenient, comfortable, excellent staff

Posted May 21, 2017
Kudos to the hotel staff - always ready to help, and kindly mailed back the computer keyboard I left in my room. Good sized rooms, secure
Comment from Hotel Management
May 22, 2017 by RSH, Hotel Management
Dear Mary, Your kind words regarding the welcoming spirit of our Royal Sonesta colleagues are most appreciated and we are delighted to have reunited you with your left behind item. We hope we can plan on welcoming you again when your travels next bring you back to the great city of Houston. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted May 17, 2017
Great beds and linens. Very very good food. Staff was very friendly.
Comment from Hotel Management
May 18, 2017 by RSH, Hotel Management
Dear kev w, Our Sonesta Beds often receive rave reviews and we are delighted they provided you with a great night’s sleep. We are equally as pleased that our Royal Sonesta colleagues made such a tremendous impression and we thank you for highlighting their efforts within your review. On behalf of all of us at the hotel, it was a joy to host you and we hope that we can soon do so again. Warm Regards, Royal Sonesta Houston
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Friendly staff. Central location. Clean rooms.

Posted May 17, 2017
I was extremely pleased. Check in was fast and the lady at check in was friendly. The room was very clean and it was a quiet environment (other than the white noise from I610 traffic), which was exactly what I was looking for. (This was my second stay at this hotel and I loved it. I only stayed one night and I neither ate at the restaurant nor used their facilities, other than parking. Worst thing is the $22 or so parking per night.
Comment from Hotel Management
May 18, 2017 by RSH, Hotel Management
Dear HTown Traveler, We thank you for the wonderful comments highlighting the efforts of our Housekeeping team, they were beaming with pride when we passed along your kind words. We hope when you next join us your visit will allow for a little more time to further explore the hotel and perhaps even join us for dinner or drinks in either Axis or ARA Restaurant. Until then. Warm Regards, Royal Sonesta Houston