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Usually a Sheraton property is lovely but this one leaves a lot to be desired. Customer service at front desk non existent. The purpose of room service is not to have to leave your room.. not to be told come down and get it yourself 😔
We are on holidays and want to be a little spoilt.
The food and beverage staff were great and the free shuttle to the airport was a bonus.
Huge rooms, nice and clean. There was an issue at check in but the staff looked after it
mark
Stayed 1 night in Apr 2024
Response from Patrick C on Apr 4, 2024
Mark,I'm happy to hear that you enjoyed the accommodations and am excited to hear the desk staff took care of your issue at check-in! Come back and see us, the next time you're in Houston.
Good for this price , but my expectations was high for the hotel occupancy as it’s a Sheraton.
Staff at the reception was awesome and helpful. Maintained well inside the room.And the outside premises could have been more cleaned.
Sathyanarayana
Stayed 1 night in Apr 2024
Response from Patrick C. on Apr 3, 2024
Sathyanarayana,Thank you for the feedback and we're glad you stayed with us. We'll address the cleanliness issues on the outside, as curb appeal is important, take care and come back to see us again!
Tonia,Thank you for choosing our hotel, during your recent visit to Houston. Please come back and visit with us, also, don't hesitate to let us know if there is anything we can do to make your next visit more special.
10/10 Excellent
Sally, Baytown
Mar 24, 2024
Liked: Cleanliness, staff & service, amenities
Great
Sally
Stayed 1 night in Jan 2024
Response from Patrick C. on Mar 30, 2024
Sally,We're excited that you enjoyed your time with us, please come back and see us again!
Erin,Thank you for being our guest and we were happy to serve you, please visit us again when you're in the area!
6/10 Okay
Sohail
Mar 16, 2024
C
Sohail
Stayed 1 night in Mar 2024
Response from Patrick C. on Mar 16, 2024
Sohail,It looks like your stay with us was less than perfect and for that I apologize. If you would like to discuss, in more detail, what we could have done differently/better, please contact the hotel directly and ask for the manager on duty. We appreciate your feedback, have an amazing weekend!
Very bad service and the room wasn’t clean at all
Its smell bad and dusty everywhere
Alaa
Stayed 1 night in Jan 2024
Response from Patrick C. on Mar 5, 2024
Alaa,We regret that your visit with us was poor and we apologize for the cleanliness of your room not being up to par. Your feedback has been shared with our housekeeping leadership team.
6/10 Okay
Anna
Traveled with partner
Jan 30, 2024
Liked: Staff & service, amenities
I did not like the elevators sounded scary. They were making noise and sounded like they were going to break any second.
Anna
Stayed 1 night in Jan 2024
Response from Patrick C. on Mar 5, 2024
Anna,We apologize for your experience while riding our elevators, that had to be pretty unnerving. We have since been working closely with our elevator repair company to get them up to a more acceptable level.
Mike,We are beyond excited that you thought enough of us and the service we provided, to rate us a 10! It is much appreciated and we hope to have you back again.
Jon,Thank you for choosing our hotel and we're glad your visit was enjoyable, come back and see us the next time you're in Houston!
6/10 Okay
Albert
Dec 27, 2023
Albert
Stayed 1 night in Dec 2023
Response from Patrick C. on Mar 6, 2024
Albert,Thank you for sharing your feedback about us, we appreciate your business!
2/10 Terrible
Lllia
Dec 26, 2023
Lllia
Stayed 1 night in Dec 2023
Response from Patrick C. on Jan 2, 2024
Llia,We regret that you didn't enjoy your stay with us. If you're in the area again and are considering staying with us, please reach out and we will do what is required for your visit to be more enjoyable.