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Reviews of The Chifley Houston, Tapestry Collection by Hilton

4 out of 5
The Chifley Houston, Tapestry Collection by Hilton
2400 West Loop S, Houston, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 533 out of 1002 reviews" "
Rating 8 - Good. 236 out of 1002 reviews" "
Rating 6 - Okay. 100 out of 1002 reviews" "
Rating 4 - Poor. 69 out of 1002 reviews" "
Rating 2 - Terrible. 64 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chidinma

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 3 nights in Apr 2024

10/10 Excellent

Hiten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

faisal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024

10/10 Excellent

MeOcha

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome clean room down to the bar vibes
Stayed 1 night in Apr 2024
Response from Mary on Apr 9, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mary on Apr 9, 2024
Thank you so much for your feedback!

8/10 Good

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Mary on Apr 4, 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Yaa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Really clean and cute! The customer service is also great!
Stayed 2 nights in Mar 2024
Response from Mary on Apr 2, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

8/10 Good

Taylor

Traveled with family
Liked: Cleanliness, property conditions & facilities
Restaurant availability was very minimal. Cost for breakfast much more than should of been.
Response from Mary on Apr 2, 2024
I'm sorry to hear that your experience with restaurant availability and breakfast cost was not satisfactory. We look forward to welcoming you again soon!

10/10 Excellent

LaShunda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I am planning to stay here, again. The two things that I didn’t enjoy was an item from their breakfast buffet and lunch/dinner menu. . The pancakes weren’t fresh and the bbq wings we had for lunch tasted old and salty.
Stayed 2 nights in Mar 2024
Response from Mary on Apr 2, 2024
Thank you for sharing your feedback with us. We are truly sorry to hear that you did not enjoy the pancakes from our breakfast buffet and found the BBQ wings to be old and salty during your recent stay. Your satisfaction is our top priority, and we apologize for any disappointment caused. We look forward to welcoming you again soon!

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! It was in close proximity of so many things. Will stay here again. The hold fee per night was a little higher than average however.
Stayed 3 nights in Mar 2024
Response from Mary on Apr 2, 2024
Thank you for reaching out to us and sharing your feedback. We sincerely appreciate your comments and are glad to hear that you enjoyed your stay overall. We look forward to welcoming you again soon!

10/10 Excellent

Kyia

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and ambience of hotel are price worthy. Rooms are spacious enough and still provide an at-home but away feeling.
Stayed 2 nights in Mar 2024
Response from Evan Johnson on Mar 29, 2024
We're glad to hear you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Myrine

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & good atmosphere
Stayed 3 nights in Mar 2024
Response from Evan Johnson on Mar 29, 2024
We're glad to hear you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mary on Mar 21, 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from Mary on Mar 21, 2024
Thank you so much for your feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Melinda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here recently for two days during my daughter’s spring break from college. We absolutely loved our stay and every place we visited was near our hotel so that was a plus.
Stayed 2 nights in Mar 2024
Response from Mary on Mar 21, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Julie

Stayed 3 nights in Mar 2024
Response from Mary on Apr 9, 2024
Thank you so much for your feedback!

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio.
Stayed 1 night in Mar 2024
Response from Mary on Mar 21, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service. We look forward to welcoming you again soon!

10/10 Excellent

DeAndre D

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were phenomenal in every way. Extra shout out to the housekeeping staff they were amazing.
Stayed 3 nights in Mar 2024
Response from Mary on Mar 21, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

8/10 Good

DeAndreia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We loved everything about the hotel. It was nice, spacious and clean. The only thing we didn’t like was getting out of the parking garage was hectic. The garage wouldn’t let us out automatically and there would be a line of cars trying to exit.
Stayed 2 nights in Mar 2024
Response from Mary on Mar 21, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

8/10 Good

MIYUKI, Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like being so close to the expressway because it was noisy and the pool area wasn’t relaxing because the walkway is right there with lots of noise as well. However, the accommodations in the room were very nice and the room was spacious and clean. Front hotel staff were very pleasant and helpful. Self-parking was extremely convenient.
Stayed 2 nights in Mar 2024
Response from Mary on Mar 21, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Cabrielle, San Antonio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Staff was great. Great bar and food. Nice rooms.
Stayed 2 nights in Mar 2024
Response from Mary on Mar 15, 2024
Thank you so much for your feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

10/10 Excellent

Alquinton

Stayed 3 nights in Feb 2024
Response from Evan Johnson on Mar 29, 2024
We're glad to hear you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Carlos M

Liked: Amenities, property conditions & facilities
Great hotel highly recommended
Stayed 1 night in Mar 2024
Response from Evan Johnson on Mar 9, 2024
We're glad to hear you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed the night and had no issues and the staff was friendly.
Stayed 1 night in Mar 2024
Response from Mary on Mar 5, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

4/10 Poor

Patrick

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk agent was very rude when I asked about a floor fan for the room. I requested one when I made the reservation, as well as to be put on a high floor ( away from street noise), no fan , and of course they put me on the 3rd floor right next to the Freeway ! Toilet ran continuously when you flushed it, A/C barely worked, and I reserved a KING ROOM, and got a room with 2 queen beds !!! Unbelievable
Stayed 1 night in Feb 2024
Response from Evan Johnson on Feb 28, 2024
I apologize that we fell short of your expectations during your stay with us, we hope to see you again soon so that we can provide you with the best possible experience. In the future I would recommend booking one of our City View rooms which would guarantee a high floor. I will ensure that we address the other issues as well in the room. Again, we hope to see you again in the future.

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg me and my other friend loved the hotel and the location. The room was big and very spacious. We loved everything about the hotel.
Stayed 2 nights in Feb 2024
Response from Evan Johnson on Feb 26, 2024
We're glad to hear you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Mandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed my stay. The facility is beautiful and clean, for the most part. When we got to our room, there were long black hairs on some of the pillows and on the bathroom floor. The bed was a little uncomfortable. We got 2 drinks at the bar that totaled $51 that included an $8 surcharge. That was absurd. We would definitely stay here again, but would go off property for drinks.
Response from Evan Johnson on Feb 26, 2024
We're glad to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and attentive. 10 out of 10 experience.
Stayed 1 night in Feb 2024
Response from Evan Johnson on Feb 26, 2024
We're glad to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very pleasant, I didn’t get his name but wish I did. He was very helpful and easy to talk to, thank you so much…great hotel and staff
Stayed 1 night in Feb 2024
Response from Mary on Feb 24, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

10/10 Excellent

Nishar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2024
Response from Mary on Feb 21, 2024
Thank you so much for your feedback.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mary on Feb 21, 2024
Thank you so much for your feedback.

10/10 Excellent

Sarah, Alpharetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful hotel with breakfast and coffee on site. Staff were friendly, helpful and professional.
Stayed 3 nights in Feb 2024
Response from Mary on Feb 21, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Stay
Stayed 1 night in Feb 2024
Response from Mary on Feb 21, 2024
Thank you so much for your feedback.

10/10 Excellent

Barbie, Houston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. I like the setup of the rooms, offering plenty of space. The beds by far was the best part of my stay. Did not want to get out of bed. Sooooo comfortable. We enjoyed our stay and definitely will visit again. Thank you!
Stayed 1 night in Feb 2024
Response from Mary on Feb 21, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us.

10/10 Excellent

Kyia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at this hotel and I loved everything about it. Staff, ambiance, cleanliness, room service, bar/dining area, the room and space, the location is convenient for local food and shopping. This will be my go to stay every time I visit Houston!
Stayed 2 nights in Feb 2024
Response from Mary on Feb 21, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

6/10 Okay

Natalia

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
This property was convenient as far as shopping, food, and entertainment. I didn’t like that my sister (who had her own room),had to be moved 3 times during our stay and no compensation was giving.
Stayed 3 nights in Jan 2024
Response from Evan Johnson on Feb 4, 2024
Thank you for the feedback, I apologize that we fell short during your stay with us. If you are able to please feel free to reach out to the hotel and ask for the Manager on duty or myself by name and I would be happy to discuss the situation further.

10/10 Excellent

Jordan

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction but very nice
Response from Mary on Mar 15, 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Victoria

Stayed 1 night in Jan 2024
Response from Mary on Mar 21, 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mary on Mar 21, 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Cordula

Stayed 1 night in Jan 2024
Response from Mary on Mar 21, 2024
Thank you so much for your feedback! We look forward to welcoming you again soon!

10/10 Excellent

Colin, ARVADA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Evan Johnson on Feb 4, 2024
Thank you for the feedback! We hope to see you again soon!

8/10 Good

Derek, Spring

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice establishment. Rooms were very clean and spacious! Would have liked a tub in the room.
Stayed 1 night in Jan 2024
Response from Mary on Jan 24, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Michele

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Chifley!
Always a great stay at The Chifley! Spacious, clean rooms with comfortable beds!
Stayed 2 nights in Jan 2024
Response from Mary on Jan 24, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Caitlyn, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 5 nights in Jan 2024
Response from Mary on Jan 24, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

10/10 Excellent

Carlos, Mission

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everynthing great Only is about the lights on the bedroom a little to bright and low on the wall
Stayed 3 nights in Jan 2024
Response from Mary on Jan 15, 2024
I'm glad to hear that everything is going well! Thanks for bringing up the lighting in the bedroom. I appreciate your feedback.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super high value hotel to stay at. Rooms are clean and spacious. Staff went above and beyond to help us get checked in early and checled out late. Hotel is close to shopping and restaurants. Cant beat this deal. Good stuff, Chifley!
Stayed 4 nights in Dec 2023
Response from Mary on Jan 12, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to welcoming you again soon!

10/10 Excellent

Marketa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and rooms are very nice
Stayed 1 night in Dec 2023
Response from Mary on Jan 12, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

LeDarius

Stayed 2 nights in Dec 2023
Response from Mercedes Nava- Administrative Assistant on Jan 8, 2024
Hi LeDarius, Thank you for taking the time to leave us a review. We hope to welcome you again soon!

10/10 Excellent

Jing

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Dec 2023
Response from Mercedes Nava- Administrative Assistant on Jan 5, 2024
Thank you for taking the time to leave a review. We hope to welcome you again soon!