Ratings based on 239 Verified Reviews

4.3 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from OKC

We had a few issues upon arrival

Posted Jan 16, 2017
We had a few issues upon arrival but staff made sure to accommodate are needs! Fix all problems with out hesitation. Great location. Quiet. The breakfast needs some work. Just very plain. Overall good stay besides the few issues.,
Comment from Hotel Management
Feb 16, 2017 by Brandi Saadeh, AGM, Hotel Management
Bre, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best wishes, Brandi Saadeh, AGM
2 out of 5
by A verified traveler from Alvin, Texas

Mold in the closet

Posted Dec 4, 2016
When I first checked into the room it smelt moldy but I thought it may have just needed some air circulating so I turned on the air and then left for the night. We rented the hotel because we had come for a party so we all had rooms and didn't come back in until around 430. Once I got back into the room I went straight to sleep and I had set a alarm to wake up at 7 for the free breakfast. When I got up to iron my clothes I opened the closet and the moldy smell was so strong so I looked up and there was black mold everywhere at the top of the closet. I went downstairs and I told the lady that was not OK...I slept in there and I know thats not safe. She said she would send up a maintenance guy to check it out but she showed no concern (her name was Linda). So I went and packed up all my things and took it to my sisters room and come to find out she had switched rooms because her room was full of mold as well. Once it was time to check out I asked to speak to a manager ans Linda told me that I couldn't becauae its Sunday and he's busy and that she left him a note and he would call me. I asked for a number to call him and she gave me a card and it was just the number to the hotel. I waited a week for a call that never came, I called customer support and they filed a formal complaint and said to give the GM 3 days to call me...he never did. I called them back and all they offered me was $40 or 5000 points...smh. 3 weeks later im still waiting on some form or proper resolution.
Comment from Hotel Management
Dec 7, 2016 by Brandi Saadeh, AGM, Hotel Management
Ms. Fisher, First and foremost, I would like to wholeheartedly apologize for your experience at our hotel. Your feedback is greatly appreciated and we have discussed the incidents that transpired during your stay with our housekeeping staff. The incident was handled immediately after you voiced your concern, as our maintenance staff was sent to your room right away. Even though this is unfavorable, we’ve managed to use your experience as training to prevent occurrences such as yours in the future. Above all, customer satisfaction is our top priority and we sincerely apologize for failing to meet your expectations. I understand that Choice had compensated you with 5000 Choice Hotel Points, in addition to our hotel refund. Best wishes, Brandi Saadeh, AGM
5 out of 5
Recommended
for Everyone
by A verified traveler from Pearland

Posted Nov 21, 2016
Had a wonderful stay. I would recommend it highly to everyone. convenient location just far enough out of the city when you don't have the hustle and bustle.
Comment from Hotel Management
Dec 5, 2016 by Brandi Saadeh, AGM, Hotel Management
Dear Kathi, I greatly appreciate the feedback regarding your recent stay with us! We do have a lovely location, with access to everything around us! We look forward to your next visit to Pearland. Best wishes, Brandi Saadeh, AGM
4 out of 5
by A verified traveler

Posted Nov 16, 2016 on Hotels
Love it here.....I frequent the place often. But some of the rooms have a wet odor tgat lingers. It's probably the a/c units.....stinky air!!!
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Dear Guest, I truly appreciate you taking the time to review our hotel! I have shared your experience with our staff regarding the AC units and hope to see you when your travels bring you back to Pearland. Best wishes, Brandi Saadeh, AGM
3 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Just had to be in that area for that time. Good stay, limited TV selection, in the right area.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review our hotel! Our goal is to provide our guests with a great experience and we are happy to hear you enjoyed your stay with us. We look forward to your next visit! Best wishes, Brandi Saadeh, AGM
5 out of 5
by A verified traveler

Convenient & clean

Posted Oct 29, 2016 on Hotels
Driving all day needed a convenient place to sleep for the night.
5 out of 5
by A verified traveler

Spacious and Clean

Posted Oct 15, 2016 on Hotels
Amazing
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Dear Guest Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sleep Inn & Suites Hotel Houston South Pearland. We truly appreciate you for sharing your experience at our hotel. Your compliments have been shared with our Team and we ALL thank you so much for staying with us. Our guest are amazing, Thank you! Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever
4 out of 5
Recommended
for Everyone
by A verified traveler

Brandy is the key to your stay success.

Posted Oct 11, 2016
Pros: The staff, location and the size of my room.
Cons: No tub in my room.
Location: Parks, golfing, shopping and resturants.
The breakfast offers more than your average continental breakfast.
Comment from Hotel Management
Oct 26, 2016 by Neil B, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I apologize that your room did not have a tub inside but we have rooms with walk in showers and tubs I will address this concern with my staff to ask guests upon arrival. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Neil B. G.M.
5 out of 5
by A verified traveler

Posted Oct 1, 2016 on Hotels
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Dear Guest We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Neil B. G.M.
5 out of 5
by A verified traveler

Posted Sep 26, 2016 on Hotels
Comment from Hotel Management
Sep 29, 2016 by General Manager, Hotel Management
Thank you for your 5 star review! We are happy to hear you enjoyed your weekend stay with us and look forward to your next visit. Neil B. G.M.