Ratings based on 224 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
80% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Alvin, Texas

Mold in the closet

Posted Dec 4, 2016
When I first checked into the room it smelt moldy but I thought it may have just needed some air circulating so I turned on the air and then left for the night. We rented the hotel because we had come for a party so we all had rooms and didn't come back in until around 430. Once I got back into the room I went straight to sleep and I had set a alarm to wake up at 7 for the free breakfast. When I got up to iron my clothes I opened the closet and the moldy smell was so strong so I looked up and there was black mold everywhere at the top of the closet. I went downstairs and I told the lady that was not OK...I slept in there and I know thats not safe. She said she would send up a maintenance guy to check it out but she showed no concern (her name was Linda). So I went and packed up all my things and took it to my sisters room and come to find out she had switched rooms because her room was full of mold as well. Once it was time to check out I asked to speak to a manager ans Linda told me that I couldn't becauae its Sunday and he's busy and that she left him a note and he would call me. I asked for a number to call him and she gave me a card and it was just the number to the hotel. I waited a week for a call that never came, I called customer support and they filed a formal complaint and said to give the GM 3 days to call me...he never did. I called them back and all they offered me was $40 or 5000 points...smh. 3 weeks later im still waiting on some form or proper resolution.
Comment from Hotel Management
Dec 7, 2016 by Brandi Saadeh, AGM, Hotel Management
Ms. Fisher, First and foremost, I would like to wholeheartedly apologize for your experience at our hotel. Your feedback is greatly appreciated and we have discussed the incidents that transpired during your stay with our housekeeping staff. The incident was handled immediately after you voiced your concern, as our maintenance staff was sent to your room right away. Even though this is unfavorable, we’ve managed to use your experience as training to prevent occurrences such as yours in the future. Above all, customer satisfaction is our top priority and we sincerely apologize for failing to meet your expectations. I understand that Choice had compensated you with 5000 Choice Hotel Points, in addition to our hotel refund. Best wishes, Brandi Saadeh, AGM
5 out of 5
by A verified traveler from Pearland

Posted Nov 21, 2016
Had a wonderful stay. I would recommend it highly to everyone. convenient location just far enough out of the city when you don't have the hustle and bustle.
Comment from Hotel Management
Dec 5, 2016 by Brandi Saadeh, AGM, Hotel Management
Dear Kathi, I greatly appreciate the feedback regarding your recent stay with us! We do have a lovely location, with access to everything around us! We look forward to your next visit to Pearland. Best wishes, Brandi Saadeh, AGM
4 out of 5
by A verified traveler

Brandy is the key to your stay success.

Posted Oct 11, 2016
Pros: The staff, location and the size of my room.
Cons: No tub in my room.
Location: Parks, golfing, shopping and resturants.
The breakfast offers more than your average continental breakfast.
Comment from Hotel Management
Oct 26, 2016 by Neil B, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I apologize that your room did not have a tub inside but we have rooms with walk in showers and tubs I will address this concern with my staff to ask guests upon arrival. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Neil B. G.M.
5 out of 5
by A verified traveler

Posted Sep 24, 2016
Great stay. Very friendly and accommodating staff. Good breakfast and coffee as well. I will definitely be looking for this hotel in the future.
Comment from Hotel Management
Sep 29, 2016 by Neil, Hotel Management
Thank you for taking the time to review our hotel! Our goal at our hotel is to provide our guest with a clean and friendly experience for our guest and we are happy to hear we achieved this. We value your feedback about our breakfast and will review your comments with our staff as a training opportunity Thank you for the 5 STAR REVIEW. Neil B. G.M.
4 out of 5
by A verified traveler from Dallas, TX

Convenient Stay

Posted Sep 6, 2016 on Hotels
It was nice
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sleep Inn & Suites Hotel Houston South Pearland. We truly appreciate you for sharing your GREAT experience at our hotel. Your compliments have been shared with our Team and we ALL thank you so much for staying with us. Our guest are amazing, Thank you! Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Pearland. Thank you Neil B. G.M.
3 out of 5
by A verified traveler from Dallas,TX

Nice Stay

Posted Sep 6, 2016 on Hotels
The stay was ok! The room was comfortable and the front desk was friendly.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Neil B. G.M.
5 out of 5
by A verified traveler from Harlingen,Tx

Comfy Bed

Posted Sep 6, 2016 on Hotels
OMG I wanted to purchase the BED it was soooo comfortable!! I wanted to be in it all day!! Best sleep I have gotten in years!!!
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff and they loved it. My staff and myself truly thank you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Neil B. G.M.
4 out of 5
by Amanda from Raleigh, NC

Good hotel

Posted Aug 27, 2016 on Hotels
The hotel looked great and had a comfortable room. The breakfast was good in the morning.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear Awesome Guest We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Neil B. G.M.
5 out of 5
by A verified traveler

Posted Aug 24, 2016
Very clean. Polite and helpful staff. Comfortable bed.
Comment from Hotel Management
Sep 8, 2016 by Neil B., Hotel Management
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sleep Inn & Suites Hotel Houston South Pearland. We truly appreciate you for sharing your experience at our hotel. Your compliments have been shared with our Team and we ALL thank you so so much for staying with us. Our guest are amazing, Thank you! Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Pearland. Thank you Neil B. G.M.
5 out of 5
by A verified traveler

Posted Aug 23, 2016 on Hotels
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Neil B. G.M.