Lobby sitting area

Reviews of Rest Well Inn & Suites

2.5 out of 5
Rest Well Inn & Suites
222 Airtex Boulevard, Houston, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 388 out of 781 reviews" "
Rating 8 - Good. 182 out of 781 reviews" "
Rating 6 - Okay. 79 out of 781 reviews" "
Rating 4 - Poor. 49 out of 781 reviews" "
Rating 2 - Terrible. 83 out of 781 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Sandra

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It was dirty and stinky
Stayed 1 night in Mar 2024
Response from Nimesh on Mar 24, 2024
Sorry for any inconvenience

2/10 Terrible

Ashley

Traveled with family and small children
Disliked: Amenities
There where bed bugs in my bed and the manger did nothing about it
Stayed 2 nights in Mar 2024
Response from Nimesh on Mar 21, 2024
Sorry for any inconvenience but just getting hold of manager

4/10 Poor

Shametria

Traveled with family and small children
Disliked: Property conditions & facilities
Air conditioner sounded like a motorcycle the first night and the fridge didnt work so i couldn't store my breastmilk, it took a new worker to come in the next morning and give us a new room since the employee that night wasn't helpful. Breakfast didnt have any options or meat and the waffle machine didn't work, the only options were 2 cereals or muffins and toast. (The employee who was there the morning after checkin was helpful though)
Stayed 2 nights in Mar 2024
Response from Nimesh on Mar 20, 2024
Sorry for any inconvenience

8/10 Good

Horace

Stayed 1 night in Mar 2024
Response from Nimesh on Mar 9, 2024
Thank you for feedback

8/10 Good

Joshua, Palestine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nimesh on Mar 5, 2024
Thank you for feedback

10/10 Excellent

Amelia

Restroom not the best
Stayed 1 night in Feb 2024
Response from Nimesh on Mar 4, 2024
Thank you for taking time to reviews us

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hh
Stayed 1 night in Feb 2024
Response from Nimesh on Feb 26, 2024
Sorry for any inconvenience

4/10 Poor

Mireya

Stayed 1 night in Feb 2024
Response from Nimesh on Mar 21, 2024
Sorry for any inconvenience

8/10 Good

Kirankumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nimesh on Feb 17, 2024
Thank you for feedback

10/10 Excellent

Felicity

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a misunderstanding & miscommunication but it was made right with an apology and accountability. They are nice and understanding people. I recommend this stay. Great stay if you have children.
Response from Nimesh on Feb 8, 2024
Thank you for cooperation and understanding. And sharing your experience

2/10 Terrible

Felicity

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner manager very disrespectful and rude towards black women with small children
Stayed 1 night in Feb 2024
Response from Nimesh on Feb 26, 2024
Sorry but hope we got our misunderstanding corrected

2/10 Terrible

edgar, Rohnert Park

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience the customer service was terrible the manager was very rude. We booked this hotel cuz on line it said we were able to use the hot tub and breakfast we’ll not true hot was closed and the coffee machine was not working nothing was like they mentioned on line the room smell 2:46 PM
Stayed 5 nights in Jan 2024
Response from Nimesh on Feb 3, 2024
Exterior Spa is seasonal which is mentioned and also upon investigating found out you were looking for free upgrade too suite room. Still sorry for any inconvenience

4/10 Poor

Eduardo

Stayed 1 night in Jan 2024
Response from Nimesh on Mar 20, 2024
Sorry for any inconvenience

10/10 Excellent

Jhovani

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Jan 2024
Response from Nimesh on Jan 28, 2024
Thank you for feedback

4/10 Poor

mireya

Stayed 1 night in Jan 2024
Response from Nimesh on Feb 10, 2024
Sorry for any inconvenience

6/10 Okay

Neil

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Somewhere to sleep, did sleep well, no restaurants close by. Coffee in the morning was hot water and some sort of brown liquid mix….
Stayed 1 night in Jan 2024
Response from Nimesh on Jan 28, 2024
Sorry for any inconvenience

10/10 Excellent

Laura

Stayed 1 night in Jan 2024
Response from Nimesh on Feb 5, 2024
Thank you for feedback

2/10 Terrible

Donovan, Houston

Stayed 1 night in Jan 2024
Response from Nimesh on Feb 3, 2024
Sorry for any inconvenience

10/10 Excellent

Anh

Stayed 1 night in Jan 2024
Response from Nimesh on Jan 11, 2024
Thank you for feedback

10/10 Excellent

Nursultan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nimesh on Jan 11, 2024
Thank you for feedback

6/10 Okay

Mireya

Stayed 1 night in Dec 2023
Response from Nimesh on Jan 11, 2024
Sorry for any inconvenience

10/10 Excellent

Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nimesh on Jan 2, 2024
Thank you for feedback

10/10 Excellent

Syella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nimesh on Dec 27, 2023
Thank you for feedback

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nimesh on Dec 22, 2023
Thank you for feedback

6/10 Okay

Juliet

Business traveler
Liked: Cleanliness
Sheet had a burn hole in it, bathroom had visible mold growth, nice enough property for room price.
Stayed 2 nights in Dec 2023
Response from Nimesh on Dec 18, 2023
Sorry for any inconvenience but will make sure with HK

10/10 Excellent

Sajjad

Stayed 1 night in Dec 2023
Response from Nimesh on Dec 18, 2023
Thank you for feedback

6/10 Okay

Rico

Stayed 2 nights in Dec 2023
Response from Nimesh on Dec 13, 2023
Sorry for any inconvenience

10/10 Excellent

Barbara

Stayed 1 night in Dec 2023
Response from Nimesh on Dec 8, 2023
Thank you for sharing your feedback

2/10 Terrible

Zuli

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor quality customer service, breakfast was awful, towels was grey color need to be white, propriety mold and peeled off , never stayed in the future
Stayed 1 night in Nov 2023
Response from Nimesh on Nov 28, 2023
Sorry for any inconvenience

8/10 Good

Alexandria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet nice hotel just wish the pillows would be more big than the ones they have in the room overall would booked again
Stayed 3 nights in Nov 2023
Response from Nimesh on Nov 28, 2023
Thank your for feedback and surely will look into it

10/10 Excellent

Segundo

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean in the room and is too much easy
Stayed 3 nights in Nov 2023
Response from Nimesh on Nov 28, 2023
Thank you for sharing your experience

2/10 Terrible

Roxanne

Disliked: Cleanliness, staff & service, property conditions & facilities
The bed sheets wasn’t clean and it oooke slime they hadn't been changed in a month there are nasty stains on the wall. It smelt bad. I extra sheets or towels. One of the workers came outside and asked if I could send some money through cash app.
Stayed 1 night in Nov 2023
Response from Nimesh on Nov 21, 2023
Sorry for any inconvenience but will investigate the issue

8/10 Good

Hardy

Stayed 1 night in Nov 2023
Response from Nimesh on Nov 20, 2023
Thank you for feedback

10/10 Excellent

Sa'Mariah

Stayed 2 nights in Nov 2023
Response from Nimesh on Dec 7, 2023
Thank you for feedback

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waste your money/super nasty place
Hotel rooms/front office/hallways were dirty and stained and looked like they never have been cleaned. Sheets and bedding had blood stains and cigarette burn holes. Smoke alarm was removed and hallway and room smelled of marijuana. Front desk was out of pillows?? And eventually and rudely knocked and brought 1 single pillow. Stains and bad smells in the bathroom and main room. Room was right next to the meet room and the morning we stayed, a very large loud group of people used it for music and were very loud and rude at 9am. Do not recommend this place. House keeping does not change sheets which explains the disgusting smell/stains we found when we got there. Owner/manager was rude and the entire place felt sketchy. Breakfast was a complete joke. Only had minimal cereal and one waffle machine. Do not expect to actually have a decent “free breakfast” here
Stayed 2 nights in Nov 2023
Response from Nimesh on Nov 13, 2023
Sorry for any inconvenience

10/10 Excellent

Nguyet N., Elgin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place great price.
Stayed 3 nights in Nov 2023
Response from Nimesh on Nov 12, 2023
Thank you for feedback

8/10 Good

Ashley

Stayed 1 night in Nov 2023
Response from Nimesh on Nov 28, 2023
Thank you for feedback

2/10 Terrible

Miguel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property look old, dirty, smelly, unfriendly.
Stayed 2 nights in Nov 2023
Response from Nimesh on Nov 6, 2023
Sorry for any inconvenience

8/10 Good

Ciara

Stayed 1 night in Nov 2023
Response from Nimesh on Nov 7, 2023
Thank you for feedback

6/10 Okay

Frank

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Overall with a good stay other than the continental breakfast is only cereal and waffles that’s it
Stayed 1 night in Nov 2023
Response from Nimesh on Nov 5, 2023
Sorry for any inconvenience but we do have oatmeal, hot chocolate, breads, Muffins,2 choices of bagels, fresh coffee, 3 choices of Juices, Milk, etc

4/10 Poor

Ricardo

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Nimesh on Nov 6, 2023
Sorry for any inconvenience

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, room comfort
The facility was nice.
Stayed 1 night in Nov 2023
Response from Nimesh on Nov 3, 2023
Thank you for your feedback

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty carpet and has a smell to it and outdated
It a place to sleep the lobby is outdayed the bussiness computer is slow and the carpet is nasty dirty makes for the whole experience a disappointment but if you just nned a place to sleep and dont mind the appearance factor for the price its ok i guess
Stayed 1 night in Oct 2023
Response from Nimesh on Oct 31, 2023
Sorry for any inconvenience

10/10 Excellent

Dion

Stayed 1 night in Oct 2023
Response from Nimesh on Oct 31, 2023
Thank you for feedback

10/10 Excellent

Destiny

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Oct 2023
Response from Nimesh on Oct 28, 2023
Thank you for feedback

10/10 Excellent

Deshun

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Nimesh on Oct 25, 2023
Thank you for taking time to give us your opinion

6/10 Okay

Mildred

Stayed 3 nights in Oct 2023
Response from Nimesh on Nov 11, 2023
Sorry for any inconvenience

8/10 Good

Raul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from nimesh on Oct 18, 2023
thank you for feedback.

2/10 Terrible

Thea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. I paid full price for a funky room with no breakfast!
Stayed 1 night in Oct 2023
Response from Nimesh on Oct 16, 2023
Sorry for any inconvenience but our breakfast hours are 6 am to 9am and weekends it is 6:30 am to 9:30am. Sorry if you have miss that time.

8/10 Good

Ranga naga vinod

Stayed 1 night in Oct 2023
Response from Nimesh on Oct 31, 2023
Thank you for feedback