Awful Staff - Decent Hotel - Good Location
Posted Feb 28, 2017
We have stayed at 100's of hotels throughout the years and have never encountered such rude, uncaring front desk staff. One night, the clerk left the desk for over an hour, apparently to get dinner. The phone rang off the hook, angry guests were coming down to complain, but no staff. Somebody could have stolen every item in the Marketplace, everything behind the desk and been long gone before anybody realized. Even the General Manager responded in a nonchalant manner to my e-mail. I don't think I'll be staying at a Sonesta EVER again!