NOT pet-friendly; don't stay on the first floor.
Posted Jan 9, 2017
I stayed in this hotel back in October and had a lovely experience. It was so pleasant, I called and asked if I could bring my small dog this time. The pet fee is $75 for 1-2 nights and $150 for three or more nights. (It's unclear why sanitizing a room costs more after three nights than one, but that's the policy.) Upon check in, I happily forked over the $75 for our two-night stay. After the charge had been run through my credit card, I was told that customers with pets are required stay on the first floor. I prefer upper floors, but I accepted this unwritten policy. Only two months ago, I stayed in the exact same suite on the fourth floor. But what a difference the first floor makes. Upon entering the room, I was bombarded by the smell of cigarette smoke at this allegedly smoke-free hotel. The room seemed otherwise clean until I took my first shower and discovered smeared make up and black hairs in my towel. When I took it back to the front desk, I waited about ten minutes for a clean towel--no apology for the ick factor. Unfortunately, the first floor pet "friendly" corridor is also next to a hot water heater or furnace that grumbles and crunches all night. On the other side, my room was flanked by the dumpsters which were emptied before 5 am. Finally, there was a utility closet in bedroom with NO insulation so we slept with an arctic blast coming from one corner. Needless to say, this trip was a terrible disappointment.