Horrible experience, fraud on our credit card!
Posted Mar 20, 2017
Balcony was flooded with water upon arrival in the room, they promised to get it cleaned up by 9pm but it was still flooded. Had what sounded like a gang initiation party going on till 1am next door, security came out twice, extremely scary! Got home and checked my credit card and found fraud on our credit card by the hotel. Not much more I can say... Hotel was beautiful, staff in dining room were extremely nice and one of the front desk staff was extremely nice and tried her best to correct the issues and she did a great job and if it weren't for her we would have left and gone elsewhere!! In the end I think the less than stellar experience can be attributed to poor management. I would not pay top dollar to stay here, if you got a deal and payed in cash only, you might have a good stay, as long as your balcony wasn't flooded and minus any scary late night gang parties. Manager seemed to not care and had no people skills or customer service skills, biggest help came from the front desk staff. Just not enough good to out weigh a whole lot of bad. Traveling with husband and 10 year old to have a fun time in Kemah and Galveston for one night. I hope they can get their act together, could be a fantastic hotel, if management cared about their guests and got a clue!