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Reviews of SpringHill Suites Houston Medical Center/NRG Park

3 out of 5
SpringHill Suites Houston Medical Center/NRG Park
1400 Old Spanish Trl, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1005 reviews" "
Rating 8 - Good. 294 out of 1005 reviews" "
Rating 6 - Okay. 75 out of 1005 reviews" "
Rating 4 - Poor. 30 out of 1005 reviews" "
Rating 2 - Terrible. 22 out of 1005 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Daniel, Orange

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn't recommend staying here my tailgate was stolen off my truck in a gated parking area.
Stayed 1 night in Feb 2024

10/10 Excellent

kimberly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and Clean room. 2 tv’s. Small fridge and Microwave.
Stayed 1 night in Feb 2024

10/10 Excellent

Lina

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

CELESTE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Jan 2024

10/10 Excellent

Benny

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Let us check-in almost 2 hours early. Probably because it was a Wednesday, still greatly appreciated. Nothing negative to say.
Stayed 1 night in Jan 2024

10/10 Excellent

Betty

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast to get the day started. Very clean rooms.
Stayed 2 nights in Dec 2023
Response from Michael Giangrosso on Jan 22, 2024
Thank you for sharing your experience at the SpringHill Suites Houston Medical Center-NRG Park.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Houston and we hope you choose to stay with us again whenever your travel needs bring you back to Houston.

10/10 Excellent

Vanessa

Stayed 1 night in Jan 2024
Response from Michael Giangrosso on Jan 22, 2024
Thank you for sharing your experience at the SpringHill Suites Houston Medical Center-NRG Park.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Houston and we hope you choose to stay with us again whenever your travel needs bring you back to Houston.

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Overall just okay. Just only stay 1 night. Parking has a fee. There is a deposit $250 but they will refund it after 2 days.
Stayed 1 night in Jan 2024
Response from Michael Giangrosso on Jan 22, 2024
Thank you for sharing your experience at the SpringHill Suites Houston Medical Center-NRG Park.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Houston and we hope you choose to stay with us again whenever your travel needs bring you back to Houston.

10/10 Excellent

Maher

Stayed 1 night in Jan 2024

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michael Giangrosso on Jan 22, 2024
Thank you for sharing your experience at the SpringHill Suites Houston Medical Center-NRG Park.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Houston and we hope you choose to stay with us again whenever your travel needs bring you back to Houston.

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay for a Texans football game. Easy to walk to the stadium & great restraint choices near by. The area felt very safe and property was very secure. We will definitely be staying again when in town!
Stayed 2 nights in Dec 2023
Response from Michael Giangrosso on Jan 22, 2024
Thank you for choosing the SpringHill Suites Houston Medical Center/NRG Park for your recent travels to Houston. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

10/10 Excellent

Christina

Stayed 1 night in Dec 2023
Response from Michael Giangrosso on Jan 22, 2024
Thank you for sharing your experience at the SpringHill Suites Houston Medical Center-NRG Park.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Houston and we hope you choose to stay with us again whenever your travel needs bring you back to Houston.

10/10 Excellent

Samuel

Stayed 1 night in Dec 2023
Response from Michael Giangrosso on Jan 22, 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Houston.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Thank you for staying at the SpringHill Suites Houston and we hope you choose to create more memories here whenever your travels bring you back to Houston.

6/10 Okay

haydeelauren

Stayed 1 night in Dec 2023
Response from Michael Giangrosso on Jan 22, 2024
Thank you for sharing your experience at the SpringHill Suites Houston Medical Center-NRG Park.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Houston and we hope you choose to stay with us again whenever your travel needs bring you back to Houston.

10/10 Excellent

Graciela, Lufkin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked to the NRG Stadium for a football game… loved it
Stayed 2 nights in Dec 2023
Response from Michael Giangrosso on Jan 22, 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Houston.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Thank you for staying at the SpringHill Suites Houston and we hope you choose to create more memories here whenever your travels bring you back to Houston.

8/10 Good

Blanca, Mission

Stayed 2 nights in Dec 2023
Response from Michael Giangrosso on Jan 22, 2024
Thank you for sharing your experience at the SpringHill Suites Houston Medical Center-NRG Park.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Houston and we hope you choose to stay with us again whenever your travel needs bring you back to Houston.

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023
Response from Michael Giangrosso on Jan 22, 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Houston.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Thank you for staying at the SpringHill Suites Houston and we hope you choose to create more memories here whenever your travels bring you back to Houston.

10/10 Excellent

Roy, Carlsbad

Liked: Cleanliness, staff & service, property conditions & facilities
Close to MDANDERSON
Stayed 1 night in Dec 2023
Response from Michael Giangrosso on Jan 22, 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Houston.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Thank you for staying at the SpringHill Suites Houston and we hope you choose to create more memories here whenever your travels bring you back to Houston.

8/10 Good

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Staff made me feel safe

10/10 Excellent

Essie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Michael Giangrosso on Jan 22, 2024
Thank you for sharing your experience at the SpringHill Suites Houston Medical Center-NRG Park.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Houston and we hope you choose to stay with us again whenever your travel needs bring you back to Houston.

10/10 Excellent

Haley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff was so sweet
Stayed 1 night in Dec 2023
Response from Michael Giangrosso on Jan 22, 2024
Thank you for choosing the SpringHill Suites Houston Medical Center/NRG Park for your recent travels to Houston. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

10/10 Excellent

Edna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and staff was very helpful.
Stayed 1 night in Dec 2023
Response from Michael Giangrosso on Jan 22, 2024
Thank you for choosing the SpringHill Suites Houston Medical Center/NRG Park for your recent travels to Houston. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant and easy to communicate with. Overall pleasant and easy stay.
Stayed 1 night in Dec 2023
Response from Michael Giangrosso on Jan 22, 2024
Thank you for choosing the SpringHill Suites Houston Medical Center/NRG Park for your recent travels to Houston. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michael Giangrosso on Jan 22, 2024
Thank you for sharing your experience at the SpringHill Suites Houston Medical Center-NRG Park.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Houston and we hope you choose to stay with us again whenever your travel needs bring you back to Houston.

10/10 Excellent

Trena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay!!!
Another great stay. Highly recommend. Will be back.
Stayed 2 nights in Dec 2023
Response from Michael Giangrosso on Jan 22, 2024
Thank you for choosing the SpringHill Suites Houston Medical Center/NRG Park for your recent travels to Houston. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

8/10 Good

Connie S

Business traveler, Traveled with family
Liked: Staff & service
Proximity to medical center
Stayed 2 nights in Nov 2023
Response from Michael Giangrosso on Jan 22, 2024
Thank you for sharing your experience at the SpringHill Suites Houston Medical Center-NRG Park.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Houston and we hope you choose to stay with us again whenever your travel needs bring you back to Houston.

10/10 Excellent

TAREKUL

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Excellent breakfast.
Stayed 1 night in Nov 2023
Response from Michael Giangrosso on Jan 22, 2024
Thank you for sharing your experience at the SpringHill Suites Houston Medical Center-NRG Park.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Houston and we hope you choose to stay with us again whenever your travel needs bring you back to Houston.

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was conveniently located only a few miles from MD Anderson. The room was very clean and spacious. The bed was comfortable. We would definitely stay at this location again.
Stayed 1 night in Nov 2023
Response from Michael Giangrosso on Jan 22, 2024
Thank you for sharing your experience at the SpringHill Suites Houston Medical Center-NRG Park.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Houston and we hope you choose to stay with us again whenever your travel needs bring you back to Houston.

8/10 Good

Richard

Stayed 7 nights in Nov 2023
Response from Michael Giangrosso on Jan 22, 2024
Thank you for sharing your experience at the SpringHill Suites Houston Medical Center-NRG Park.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Houston and we hope you choose to stay with us again whenever your travel needs bring you back to Houston.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast needs help.
Stayed 1 night in Nov 2023

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Tanya

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and easy parking. No parking garage to deal with. Friendly staff.
Stayed 1 night in Nov 2023

8/10 Good

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!!!
Spot less everything was perfect.
Stayed 1 night in Nov 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check was quick and easy, receptionist very pleasant. Room was clean, updated and very well maintained. Breakfast was excellent with great selections!
Stayed 1 night in Nov 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was exactly what was needed and expected when making our reservation. Convenient location for our weekend plans. Upon arrival, we realized we have stayed here before. Thank you.
Stayed 1 night in Nov 2023

8/10 Good

Linda

Stayed 1 night in Nov 2023
Response from Michael Giangrosso on Jan 22, 2024
Thank you for sharing your experience at the SpringHill Suites Houston Medical Center-NRG Park.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Houston and we hope you choose to stay with us again whenever your travel needs bring you back to Houston.

10/10 Excellent

Tiffany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with the property. I appreciated the gated entrance and outdoor staff to assist with the gate. The lobby was clean and open. My king room was very spacious, it had a sitting area with sofa, tv, and desk. There was a wet bar area with microwave and mini fridge. The bathroom was a nice size and had nice walk-in shower. The bedroom was also spacious with another tv on the wall. Finally, the free Continental Breakfast had a nice variety of options. I would definitely stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near the medical center.
Stayed 1 night in Oct 2023

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Close to NRG Stadium. Nice large suite!
Stayed 1 night in Oct 2023

10/10 Excellent

windie lyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the rooms are spacious and clean..
Stayed 2 nights in Oct 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

alfonso

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
Hot tub was broken which was the reason we chose this hotel but no heat. Maintenance said it was needing parts. Waited 18 minutes to fine bartender which she was outside in a car. Never again spend that money I. That hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Homero

Stayed 1 night in Oct 2023

10/10 Excellent

karen

Stayed 1 night in Oct 2023

8/10 Good

Carmen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was very good.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kenya

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating, the place was clean, and they even provided a shuttle to the medical center for those who needed it.
Stayed 2 nights in Oct 2023