Exterior

Reviews of Springhill Suites By Marriott Houston Brookhollow

3 out of 5
Springhill Suites By Marriott Houston Brookhollow
2750 North Loop West, Houston, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 507 out of 1003 reviews" "
Rating 8 - Good. 268 out of 1003 reviews" "
Rating 6 - Okay. 108 out of 1003 reviews" "
Rating 4 - Poor. 71 out of 1003 reviews" "
Rating 2 - Terrible. 49 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vicky, Cape Girardeau

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options limited, comfortable bed and fold out couch.
Stayed 2 nights in Mar 2024

10/10 Excellent

HECTOR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had room next to elevator, yet we heard no noise at all.
Stayed 2 nights in Mar 2024

4/10 Poor

Hasan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I don't usually write reviews for hotels but this one was extra bad. We were first given a room that smelled very bad and they changed our room to another. The pool was closed and it was indoor. The front desk person wasn't there half the time, for checkout, I stood there for 15 mins and no one came out so I just left and called them after. We were asked if we wanted cleaning services and we said yes, the room was cleanes once after many attempts of asking for it for an 8 day trip. Breakfast was probably the worst breakfast ive ever seen with a hotel offering two options for hot food and 2 cereals with the typical bagels and muffins. I'm always a marriott guy but definitely the worst Marriott ive ever visited. Overall, giving 2 stars and that might be generous.
Stayed 7 nights in Feb 2024

4/10 Poor

Marlena

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Outside of hotel looked older, which I was not expecting. First room we were giving had an unbearable mildew smell as soon as we opened the door. I immediately asked for another room. Second room smelled better but still had a stinch. The hotel itself had a weird smell that we did not like. The toilet clogged and we had to plunge it ourselves and water filled up in the tub while we showered. There was clearly a plumbing issue in that room and probably the whole hotel due to the smell. The room felt old with a few minor updates. I did not like this place and will never stay here again. I paid $170 and feel like overpaid. This hotel does not deserve to be over 2 stars.
Stayed 1 night in Mar 2024
Response from Jay on Mar 4, 2024
Sorry for the inconvenience, we are going to renovation soon.

10/10 Excellent

samuel

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
All good but pool and hot tub out of service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Larry

Stayed 1 night in Feb 2024

4/10 Poor

Alonzo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It needs remodeling
Stayed 1 night in Feb 2024

4/10 Poor

Raziel

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms they give us on the first night were not cleaned. The mattress is a mess and dirty towels are on the bathroom floor. I requested for a different room and gave us a broken door/lock. Went twice to the front desk to change the key and finally asked him to come with us and give me to show that the door won’t open. We were transferred to another room and it was worst. The beds were not done and all the pillows were on the floor. So we asked the front desk to check the rooms first before transferring us to another one since we have all our luggages with us while he was transferring us to the other two different rooms. Until finally he found a room that was ready for use. Also, the food was not great compared to comfort suites. They only have a few selections for breakfast and doesn’t taste good either. Will not book here anymore. We deserved a refund and transferred but that wasn’t possible for them that made us stay. Good thing only for one more night. But will never again book here. Regardless of their reason with the change of management, expect the worst here.
Stayed 2 nights in Jan 2024
Response from Jay on Jan 31, 2024
Sorry for the inconvenience , we are try our best to make clean and shared with staff and housekeeper about the issue.we apologies for the inconvenience again.

4/10 Poor

James

Stayed 1 night in Jan 2024
Response from Jay on Jan 31, 2024
Sorry for the inconvenience,

10/10 Excellent

Jimecia, Baton Rouge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jay on Jan 31, 2024
Thank you

4/10 Poor

Ali

Traveled with family
Disliked: Cleanliness
During my 3 day stay, the room never got cleaned even after I requested housekeeping to be done. The pool water had some chemicals in it that I’m not familiar with, which caused coughing. The images look much nicer than reality, the hotel overall is very outdated.
Stayed 3 nights in Jan 2024
Response from Jay on Jan 31, 2024
sorry for the inconvenience. we will try to improve our best

2/10 Terrible

Joy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool was cold (28 degrees outside). TV’s did not work. They offered to change my room. I checked out the room first and Tv’s did not work there either. Glad I checked it out first before moving all my stuff. No bar soap in the bathroom. Had to bathe with shampoo. I will not book there again.
Stayed 1 night in Jan 2024
Response from Jay on Jan 31, 2024
sorry for the inconvenience, we will fix asap.

10/10 Excellent

Margarita

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jay on Jan 31, 2024
Thank you

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the recent bad reviews, I had no complaints with my stay at this hotel. The key to my room stopped working after the first night, but the staff reprogrammed it and we were on our way. The room was clean and pleasant. The only two small nitpicks I would have is that the breakfast options are slightly limited and the lobby smells like a swimming pool. Considering the pool is near the lobby, this isn’t something that is largely in their control. Overall, it was a pleasant experience!
Stayed 2 nights in Jan 2024
Response from Jay on Jan 31, 2024
Thank you

10/10 Excellent

Suzanna

Stayed 1 night in Jan 2024
Response from Jay on Jan 31, 2024
Thank you

4/10 Poor

Patricia

Stayed 1 night in Jan 2024
Response from Jay on Jan 31, 2024
Sorry for the inconvenience,

8/10 Good

Connie

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jay on Jan 31, 2024
Thank you

4/10 Poor

Steven

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Jay on Jan 31, 2024
Sorry for the inconvenience,

8/10 Good

Patricia

Gym was dirty and nobody cleaned during our stay (3 days). One of the treadmill didn’t work. The last day there was no breakfast because the housekeeping were not there.
Stayed 3 nights in Jan 2024
Response from Jay on Jan 31, 2024
sorry for the inconvenience , we look forward to see the issue resolved

4/10 Poor

Debra

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing was the breakfast, and it was closed on Jan 4th, and was told that management fired everyone. We stayed 5 days and never had our room cleaned or freshened up and had to ask for clean towels. I would not recommend this place to anyone in Houston. And a weak apology from the desk clerk does not cut it.
Stayed 4 nights in Dec 2023
Response from Jay on Jan 31, 2024
We are so sorry for the inconvenience, we will improve and make perfect.

4/10 Poor

Jill

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The toilet broke and overflowed on our first night. They brought me a plunger and some towels. I could not get it fixed so no functioning toilet all night. They called at midnight looking for the plunger. They were supposed to come at 830 with maintenance to fix the toilet. 945, still hadn’t heard a word so I asked the desk. They said they didn’t want to disturb us early. Um…we didn’t have a functioning toilet so we were up and about early. Then, it took them another 4 hours to clean the bathroom. They did not have any available rooms to move us to. They did nothing to compensate me. Expedia gave me $25 in one key credit. Definitely not a great experience.
Stayed 2 nights in Jan 2024
Response from Jay on Jan 31, 2024
Sorry for the inconvenience,

2/10 Terrible

Sha

Traveled with family and small children
Disliked: Cleanliness, amenities
I booked room for five people, arrived on Christmas day, had three towels in the room, came down to ask more, was told you run out of bath towels. On the second day came down for breakfast, was told the service staff had family emergency, so breakfast was canceled, i was surprised to hear a Marriot hotel does not have a backup plan. On the third day, no housekeeping service( on the first day we were asked if we want service, which we said yes, since we are traveling with kids), so we went down asked front desk, the gentleman told us, the lady who checked us in was new, so she did not put the request in, but he will make sure we get a full service the next day, which we did not get again, on top of that, our towels was not replaced too. We use to work for marriott hotel, so we had stayed at multiple Marriott brands but never had this kind of experience. It was very disappointing. We will definitely not stay at this property again
Stayed 4 nights in Dec 2023
Response from Jay on Jan 31, 2024
Sorry for the inconvenience,we make sure that everything is perfect for next stay

2/10 Terrible

Cecilia

Disliked: Staff & service, amenities, property conditions & facilities
I was there 4 nights, and there was no housekeeping at all. Even when I requested someone to come clean the bathroom because the water from the shower was everywhere, no one came to do it. No clean sheets or towels were provided. Bed was not made. I was very disappointed on the room itself and the lack of service
Stayed 4 nights in Dec 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

William

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed three nights no room service even when I asked, requested pillows that weren’t worn out and that sheets changed, never done changed $60 for two small chips and one Red Bull pretty steep for 8 dollars of retail products and I am a Marriott member, staff not trained well.
Stayed 3 nights in Dec 2023

8/10 Good

Deliah

Stayed 1 night in Dec 2023

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staff members
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Room was clean and comfortable. Coffee was excellent. Staff was nice and professional.
Stayed 2 nights in Dec 2023

10/10 Excellent

Chris, Harrisburg

Liked: Cleanliness, staff & service
Everything was great just wish the breakfast was a little better
Stayed 1 night in Dec 2023

10/10 Excellent

Garth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to provide excellent service. Room was very nice and comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great !!!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Jie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager Nicki, Staff Mason and Rav are all very nice and helpful!! The hotel is nice and has good breakfast.
Stayed 3 nights in Dec 2023

8/10 Good

irene

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed at this facility many times. Have been satisfied each time, staff is always pleasant and nice, very accommodating. Will continue to book this facility for future trips.
Stayed 2 nights in Dec 2023

8/10 Good

Richard

Stayed 3 nights in Dec 2023

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Nettie

Traveled with family
A little inconvenient from the medical plaza, but rate was good.
Stayed 2 nights in Dec 2023

8/10 Good

David, Richardson

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Joseph Samuel

Stayed 6 nights in Dec 2023

10/10 Excellent

David, Richardson

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was a double queen suite. Walking into the room smelt a bit like a wet towel, the bed sheets and pillow cases on both beds had stains, the sink had no hot water and the tub was clogged so the water was up to our ankles during showers. The ac was not quiet and the mini fridge made a weird nose on and off throughout the day. We ended up immediately going to buy disinfectant and blankets as we did not sleep under their comforter or bed sheets and there were small curly black hairs ontop of the toilet tank. There were two staff members at the front desk during our stay that were pleasant and the check out process was quick and easy. The location was good and central to a lot of things we did and needed. Those are probably the only positive things about our stay.
Stayed 2 nights in Dec 2023

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Ran at the front desk was phenomenal. He was so attentive and remembered details about our stay that just went above and beyond.
Stayed 2 nights in Dec 2023

6/10 Okay

Karina

Liked: Staff & service
Warm welcoming and spacious room with clean sheets and clean carpet! The bathroom needs a complete remodeling. Everything else in the room is new and updated besides the TV which is pretty old. Recommendation to the manager is to ask his stuff to vacuum the elevator.
Stayed 1 night in Dec 2023

10/10 Excellent

Sameera

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice place to stay with your family.
Stayed 1 night in Dec 2023

10/10 Excellent

Sameera

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and accommodating.
Stayed 1 night in Dec 2023

8/10 Good

Katrina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was great but they didn’t have a complimentary breakfast which was a big disappointment since I was traveling with kids for a sports trip.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Juan J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Prasanna

6/10 Okay

Krishna

Disliked: Cleanliness, amenities, property conditions & facilities
While the staff was very friendly, the room was not clean.
Stayed 3 nights in Nov 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service
Staff was great! Rav employee was especially helpful and friendly-while facility may need some attention the staff was wonderful and my stay was very nice!
Stayed 5 nights in Dec 2023