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Reviews of Staybridge Suites Houston IAH - Beltway 8, an IHG Hotel

3 out of 5
Staybridge Suites Houston IAH - Beltway 8, an IHG Hotel
1910 N Sam Houston Pkwy E, Houston, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 378 out of 711 reviews" "
Rating 8 - Good. 162 out of 711 reviews" "
Rating 6 - Okay. 55 out of 711 reviews" "
Rating 4 - Poor. 59 out of 711 reviews" "
Rating 2 - Terrible. 57 out of 711 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lodgings for a family with children-kids had their room & bathroom, parents had other room with bathroom (be careful of the tub in the king bed room-a bit slippery). Full kitchen with glass dishes & cups-dishwasher as well in the great room. Bedding was fantastic.
Stayed 1 night in Apr 2024

10/10 Excellent

Jessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place for a quick airport layover. Staff are friendly and they have a pantry to purchase quick bites if you arrive late. The free shuttle and breakfast is an added bonus.
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alysha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay at this property. They have a decent breakfast each morning, and on Monday, Tuesday and Wednesday evenings they offer dinner. They also have free laundry onsite (3 washers, 2 driers) for guests which was a huge plus while traveling with my 3 children! The pool was open (it was pretty chilly) but my kids really enjoyed it. Convenient to lots of fast food restaurants (Wendy’s, whataburger, Popeyes, Burger King), and a gas station close by. I’ll definitely stay here again when I return to Houston!
Stayed 7 nights in Mar 2024

4/10 Poor

Jason

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was dirty, the carpet was filthy, the walls had holes in them, the water pressure in the shower was low, and the room smelled like cigarettes (despite a no smoking policy). Our baby got a rash after sleeping on the sheets, we have no proof that the rash was from the hotel, but it appeared after she slept on the sheets and went away a few days after. The night time front desk worker was seldom at his desk, and when he was he was rather rude. I will say that the day time desk clerk was friendly and helpful as were the fantastic repair workers. We reported two issues with the room directly to the repairmen (plumbing and a drawer that would not stay closed) and when we returned to the room both those issues were solved. The hotel is close to the airport and has shuttle service included. The breakfast was fine, good enough for the money and it had enough options to serve our entire group. This place serves a purpose, but do yourself a favour and stay at the Holiday Inn Express, as we did on our way home from Houston after our cruise.
Stayed 2 nights in Mar 2024

2/10 Terrible

jieun

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroach will welcome you. Shuttle service does not work 24hrs. It works when just driver wants.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jalynn

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 2 nights in Mar 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The shuttle driver name Beverly didn't come over to the stay bridge suites to pick me up,she told front desk the bus was full,so two people had to walk over to the Holiday inn Express , And she passed the Stay bridge up and didn't stop there so we would of been late to airport if we wouldn't have walked over there, very bad attitude of shuttle driver for both establishments. Beverly told front desk this at the stay bridge and she told me,very rude of her.
Stayed 5 nights in Mar 2024

2/10 Terrible

Keming

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no shuttle from airport to the hotel We waited more than a hour, no shuttle comes The front desk do not tell the truth
Stayed 1 night in Mar 2024

6/10 Okay

Tyyae

Traveled with family
Liked: Property conditions & facilities
My blanket had spots looked like blood && it looked like someone popped in out toilet we ask for extra blankets the lady said they don’t have anything but I think she was lying if the man that be there at night was there he would of gave us some the the white lady told us the pool was permanently closed then turn around kid in the pool but besides that everything was ok
Stayed 3 nights in Mar 2024

10/10 Excellent

Meegan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy
Stayed 1 night in Mar 2024

6/10 Okay

Sean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

B

Traveled with partner
Liked: Cleanliness, staff & service
Overall I am satisfied with my stay. I don’t really have any complaints.
Stayed 1 night in Mar 2024

2/10 Terrible

Yi Ming

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Fernando

Stayed 1 night in Feb 2024

10/10 Excellent

Thomas R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention to detail. Everytjing needed was made available in the room...more than expected. Thank you
Stayed 2 nights in Feb 2024

10/10 Excellent

Naijin

Stayed 1 night in Feb 2024

4/10 Poor

Kathryn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very dirty. Our room has a hole in the door of the bathroom like someone punched it. Nothing looked wiped down and cleaned. The tub had hair all over like someone had shaved and not cleaned the tub. It was not an ideal experience.

4/10 Poor

Michelle

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Not very clean and very old. Needs an update.
Stayed 4 nights in Feb 2024

6/10 Okay

Karrissa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

michele

Disliked: Cleanliness, staff & service, property conditions & facilities
This is not close to the airport as stated and not in the best area.
Stayed 1 night in Jan 2024

10/10 Excellent

Arron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet property
Stayed 1 night in Jan 2024

10/10 Excellent

Ketrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff clean room.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kia

Liked: Cleanliness

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. They serve breakfast everyday And they serve dinner Mon- wed.
Stayed 2 nights in Jan 2024

2/10 Terrible

Jarred

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here.
Run down, dirty, roach infested hotel. We arrived and were given a room where most items were broken. Blood/red wine stain on carpet, and the worst part was seeing cockroaches run along bathroom wall as I was in the shower. Management was not apologetic and wouldn’t change rooms. Checked out after 1 night.
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed and not at all like photos
The hotel was booked when we arrived so there was no way to change rooms. Our room smelled like smoke and when I opened the microwave to warm up some water for tea there was a dominoes box inside. So the room clearly hadn’t been well cleaned. The drapes were torn or missing and the lights all seemed fluorescent and flickered. Definately not in line with the 8+ reviews I checked before booking.
Stayed 1 night in Jan 2024

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay find a different hotel.
Terrible hotel and staff, do not stay. Cockroaches and they are breaching fire code
Stayed 2 nights in Jan 2024

2/10 Terrible

Thy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clear good service
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated my stay at this hotel. The staff were amazing. We landed at 6am and was able to check-in pretty early saving us having to wait hours. I especially appreciated the free laundry, and the breakfast was more than sufficient in terms of options and duration. Really nice hotel to stay.
Stayed 6 nights in Dec 2023

10/10 Excellent

Patrice S

Liked: Property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

ANTHONY, tucson

Liked: Cleanliness, staff & service, property conditions & facilities
It was good

8/10 Good

Saleem

Business traveler
Liked: Cleanliness, staff & service
Between the carpet and tiles flooring, the carpet was not properly complet and sharp nails form carpet were exposed, I actually had my left heel was sharply pinch with carpet nails. I did notify the manager at the time of check out
Stayed 2 nights in Dec 2023

10/10 Excellent

JESSICA, TROY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

ANTHONY, tucson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the food in the morning and the people working there very nice.
Stayed 1 night in Dec 2023

8/10 Good

Leon, Henderson

Stayed 1 night in Dec 2023

2/10 Terrible

Randal

Disliked: Cleanliness, staff & service, property conditions & facilities
There was only 1 towel and 2 hand towels for a family checking in. The front desk refused to bring more up so one of us had to retrieve them. The glass shower door is almost falling off. The tv doesn’t work with the remote. I told the front desk and he said there was nothing he could do. I had to repeat myself several times because he never removed his ear buds to talk to me. Very unprofessional and frustrating. I tried to book a shuttle and again he was very unhelpful because he had his ear buds in and he couldn’t hear what I was saying.
Stayed 1 night in Dec 2023

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, room comfort
First Time Stay
The hotel is right off the hwy which is convenient but if you are a light sleeper you may want to reconsider. The room overall was clean in the general sense but there was a big stain on the carpet next to the bed and the A/C system didn’t work at all and was completely off. (luckily it was a cool evening) One of the windows did not lock properly, and being even on the 2nd floor is a little unsettling. The bed and pillows were very comfortable, and a place to sleep before an early flight was what I needed.
Stayed 1 night in Dec 2023

8/10 Good

Chesnee

Stayed 1 night in Dec 2023

6/10 Okay

Donna

Traveled with partner
Disliked: Property conditions & facilities
Property looks great on arrival. But in suite, microwave is tilted and looks to fall any moment, garburater has no guard, leaking in the shower from upstairs (through light fixture) and elevator won’t go to first floor from 2nd. Won’t move. Addressed with front desk…did not show much interest.
Stayed 1 night in Dec 2023

4/10 Poor

MARIAH

Traveled with partner
Disliked: Property conditions & facilities
Room smelled and very noisy
Stayed 1 night in Dec 2023

2/10 Terrible

MARIAH

Disliked: Cleanliness, staff & service, property conditions & facilities
Old building the rooms smelled. Front desk people were nice overall just would not book again.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Nov 2023

10/10 Excellent

Roger

Stayed 13 nights in Nov 2023

8/10 Good

Kevin

Liked: Cleanliness
Stayed 12 nights in Aug 2023

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and well accommodating. Shuttle driver was great. Checkin was a breeze. Did not have continental breakfast, But it looked like they had a nice set up

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
I called inquiring about an early check in two days before our arrival and was told to call back the next night. When I called the next night they were pretty rude and told us we needed to call in the morning. When I told them that we were told the night before to call at that time they rudely said no, the morning. So again, I called the following morning. The lady I spoke with was really short with me and while asking another question, she hung up on me. Once arriving, they seemed annoyed that we were there. Once getting into the room it was very apparent that the property was very run down. The pull out didn’t have blankets, it just was not up to par. They need to do better.
Stayed 1 night in Nov 2023

10/10 Excellent

Dartavius

Liked: Cleanliness, property conditions & facilities
Good

4/10 Poor

Aaniyah

Disliked: Staff & service
Stayed 5 nights in Sep 2023