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What a great place for our family to stay! Rooms were comfortable and relaxing, pool and outdoors was fun, movie room and great breakfast buffet. We definitely stay again!
Lora
Stayed 1 night in Apr 2024
Response from Kelly C. on Apr 22, 2024
Dear Lora,We're thrilled to hear that your family had such a wonderful stay with us! Creating comfortable and relaxing accommodations for our guests is our top priority, and we're delighted that you found our rooms to be just that. It's fantastic to know that you enjoyed our pool and outdoor amenities—they're perfect for some family fun and relaxation.Our movie room is always a hit with guests looking for some entertainment, and our breakfast buffet is designed to fuel your day with delicious options for every taste. We're so glad you enjoyed them both!Thank you for choosing to stay with us, and we can't wait to welcome you and your family back for another fantastic stay in the future!
Other than the Hot tub being out of order for a few days, our stay was fantastic! Staff is super friendly, the breakfast was good everyday and it is close to shopping and multiple restaurants. Being close to the I45 was also super convenient. Would recommend Staybridge to anyone going that direction!
Todd
Stayed 7 nights in Apr 2024
Response from Mandy S on Apr 17, 2024
Dear Todd,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a fantastic stay overall at Staybridge Suites NASA/Clear Lake, despite the temporary inconvenience with the hot tub. We apologize for any inconvenience this may have caused during your visit.It's wonderful to know that you found our staff to be super friendly and that you enjoyed our breakfast offerings each day. We're also glad that our location near shopping, restaurants, and the I-45 provided convenience and ease during your stay.Thank you for recommending Staybridge Suites to others traveling in our direction. We truly appreciate your kind words and look forward to welcoming you back on your next trip!Warm regards,
10/10 Excellent
Debra
Traveled with partner
Apr 4, 2024
Liked: Cleanliness, staff & service, amenities
The staff was wonderful. The breakfast was good and the social hour was great
Debra
Stayed 2 nights in Apr 2024
Response from Kelly C. on Apr 5, 2024
Dear Debra,Thank you for sharing your positive experience at Staybridge Suites NASA/Clear Lake! We're thrilled to hear that you found our staff to be wonderful and that you enjoyed both our breakfast and social hour offerings. Providing excellent service and amenities is our top priority, and we're delighted that we could meet your expectations during your stay. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon for another enjoyable visit!
We went on vacation and absolutely loved the hotel. It’s away from downtown enough it doesn’t feel so busy. Restaurants in the area are all walkable and very close. The breakfast at the hotel was over the top every morning. It was amazing !! So many options.
It’s only half our from Galveston & we had a car the whole time.
The staff and service is awesome! We would definitely come back
Only one negative part was we wished the hot tub was much hotter as it was the same temp as the pool
Amber-Dawne
Stayed 4 nights in Mar 2024
Response from Kelly C. on Apr 2, 2024
Dear Amber-Dawne,Thank you for sharing your fantastic experience at Staybridge Suites NASA/Clear Lake! We're thrilled to hear that you loved your vacation stay with us. Our location, away from downtown but still close to walkable restaurants, provides the perfect balance of convenience and tranquility. We're delighted that you enjoyed our breakfast offerings with plenty of options to start your day off right. Our staff takes great pride in providing excellent service, and we're pleased to hear that they contributed to making your stay memorable. We can't wait to welcome you back for another amazing stay in the future!
10/10 Excellent
Baisel, Wichita
Mar 11, 2024
Liked: Cleanliness, staff & service
Baisel
Stayed 2 nights in Mar 2024
Response from Kelly C. on Apr 2, 2024
Dear Baisel,Thank you for taking the time to share your feedback as it is incredibly valuable to us. We are delighted to hear you enjoyed your stay and look forward to seeing you again in the future!
Check in staff was very quick and helpful. Beds are comfy. Definitely recommend!
April
Stayed 1 night in Mar 2024
Response from Kelly C. on Mar 4, 2024
Thank you for your positive feedback! We're thrilled to hear that our check-in staff was quick and helpful, and you found our beds comfy. We appreciate your recommendation and look forward to welcoming you back to Staybridge Suites NASA/Clear Lake in the future.
Shawn,Thank you so much for providing feedback. We greatly appreciate your kind words and are glad to hear you enjoyed your stay. We hope to see you again in the future!
Thank your for taking the time to share your feedback. We are delighted to hear you enjoyed your stay with us. We look forward to another opportunity to serve you again in the future!
Thank you for sharing your experience for your recent stay. We are delighted to hear you enjoyed everything and look forward to serving you again in the future!
10/10 Excellent
Latanya
Dec 29, 2023
Latanya
Stayed 2 nights in Dec 2023
Response from Kelly C. on Jan 23, 2024
Thank you for sharing your experience. We are so happy that you enjoyed your stay and look forward to seeing you again in the future. Thank you for choosing Staybridge NASA/Clear Lake!
Thank you for sharing your feedback as it is incredibly valuable to us. We are so happy to hear you enjoyed your stay and look forward to serving you again in the future!
Thank you for taking the time to share your feedback, we are delighted to hear you enjoyed your stay. We hope to have the chance to serve you again in the future!
8/10 Good
Eugene
Dec 11, 2023
Liked: Cleanliness, staff & service
The property needs a tummy tuck, not a full face lift but a tummy tuck. Torn bar height chairs in the dining area and peeling desk chair cover in the room need to be addressed. My room, Rm 215, leaked water after it rained the day before I checked out. I let the front desk know, but I'm quite sure this was not a first time occurence. The room was adequately clean and stocked. I would stay there again if given the opportunity.
Eugene
Stayed 2 nights in Nov 2023
Response from Kelly C. on Dec 12, 2023
Eugene,Thank you for taking the time to share your feedback as it is incredibly valuable to us. We take comments such as yours to better ourselves in our ongoing efforts to create the best possible guest experience. I am sincerely sorry to hear about the condition of the furniture. I am happy to announce that we actually placed an order for new soft goods, including desk room chairs, and should be receiving it in the next couple of months. We also recently replaced all room windows so I am sad and surprised to see that there was a leak. I have notified my engineer and we will be thoroughly investigating this. Again, I greatly appreciate the feedback and hope that you will come back to see our improvements. Thank you for choosing Staybridge Suites NASA/Clear Lake, I look forward to serving you again in the future.
Clean and spacious room with nice kitchen, sitting, sleeping and bathroom areas. The shower has no door, so cold air freely enters and counteracts with the hot shower. The king mattress in the bedroom was worn out, too soft, not supporting comfortably. Otherwise the room and our overall stay was fine. Nice breakfast daily.
kim
Stayed 4 nights in Nov 2023
Response from Kelly C. on Nov 20, 2023
Thank your for sharing you experience. I am sincerely sorry that you encountered issues with the shower and mattress, we are actually working with our team to correct these issues so that we may provide a better guest experience. We hope that you will give us the opportunity to serve you again in the future and will come to see our improvements.
Thank you for taking the time to share your feedback, it is incredibly valuable to us. We are delighted to hear you enjoyed your stay. We hope to see you again in the future!
6/10 Okay
Art
Traveled with family
Aug 11, 2023
Liked: Cleanliness
Disliked: Staff & service
Don’t spend the extra money for this place
Our introduction to Staybridge Suites was not good. We arrived at about 4 PM with check-in supposedly at 3 PM. We waited about 25 minutes as a sole front desk agent processed 3 other guests. When our turn came, she told us our room wouldn’t be ready for another 10-15 minutes. Actually, it was about 45 minutes, so our check-in happened after 5 PM.
Room was clean except for one sticky area on the kitchenette floor. Having the closet inside the bathroom was weird. The drain on the tub/shower didn’t work.
Art
Stayed 3 nights in Aug 2023
Response from Kelly C. on Sep 6, 2023
Thank you for sharing your feedback as it is incredibly valuable to us. I am sincerely sorry to hear about all the issues during your stay and would like you to know I have reached out to our department leaders regarding your comments. We are continuously working to improve the guest experience and feedback like yours allows us to do that. We hope that if your travels bring you back that you will give us a chance to serve you again to check out our improvements. Thank you again for sharing and thank you for staying with us. We hope to see you again in the future.
We have been staying here for years. This was the most disappointing. Bed not near as comfortable. Pull out bed was disgusting. Bathroom not as clean. Every piece of furniture squeaked and rocked as though it was going to fall apart. Even fridge door sounded like a haunted house door opening. This was not the room I booked and no other rooms available. Very very disappointed.
Roxanne
Stayed 4 nights in Jul 2023
Response from Kelly C. on Aug 2, 2023
I am sincerely sorry to hear about your experience during your stay with us. Thank you for sharing this information and allowing us the opportunity to use this feedback as a way to better ourselves and the guest experience. I have already connected with the housekeeping and maintenance teams regarding the issues you encountered so that we can ensure they are corrected immediately. We hope that you will give us another chance to serve you again so that you may see our improvements.
Dear Donovan,Thank you for sharing your feedback, we truly appreciate it. We look forward to seeing you the next time your travels bring you into town.Sincerely,
Dear Cynthia,Thank you so much for sharing! We truly value your feedback and are glad to hear you enjoyed your stay. We hope to see you again in the future!Sincerely,
Hotel was nice and clean. Room was very comfortable. I had a king suite. Breakfast was above average. I was there two nights and every employee I encountered was very friendly. I will definitely come back here again.
Staff was great and very polite. One of the reasons we booked this hotel is for the hot tub, but it wasn’t working well. It was supposedly fixed the next day, but still cold the second night. Not a huge deal, but disappointing none the less. Very conveniently located of visiting NASA though, and there are plenty of restaurants nearby.
Great customer service also beautiful rooms very clean and organized beds are so comfy another plus you cant hear anyone next to you or above you so you get some great sleep.They also have delicious breakfast its a really good hotel for family and any occasion. Highly recommend.
I was impressed with our double queen bed, 1 bedroom suite. The rooms were quiet, and cleanliness and condition of the rooms and property, exceeded our expectation.
Staff was courteous. I will definitely stay here each time I am in the NASA/Houston area.
We really enjoyed our stay! The staff was always very kind. We got a multiple room suite which was perfect for our family and hard to find. The beds were very comfortable. The hotel was very accommodating for a slightly later checkout, and got back to us quickly when body soap was out in one of the bathrooms. Would definitely stay again if in the area!
Our stay was excellent. The only down side was when the air was on the vent in the bedroom was extremely loud and very annoying. You had to choose to be cool with the air and deal with the noise or be hot with no air no fan and no noise. Other then that the stay was great and the room was great.
Lakeisha
Stayed 1 night in Feb 2023
4/10 Poor
Sharon
Traveled with family
Feb 6, 2023
Disliked: Room comfort
We had two rooms and both beds rolled to middle which was uncomfortable. Also, a high school basketball team stayed the same night in rooms above. LOTS of noise until 1:00 am
Thank you for taking the time to share your feedback, we are delighted to hear you enjoyed your stay. We hope to see you again in the future!
6/10 Okay
Amber
Dec 26, 2022
Liked: Staff & service
Disliked: Property conditions & facilities
Okay better than most.
Room was okay. Furniture was some what beaten down and strain and in need of replacement. Cable in our bedroom did not work and by the time we noticed it it was late at night. Overall it was an okay stay but not worth the amount of money in my opinion.
Very friendly helpful staff. I was surprised to have dinner availanle. There seems to be everything you vould possibly need here, laundry, movie room. Pool.
Enjoyed our stay!! The staff was very friendly and welcoming! The room was clean, accommodating and comfortable. We will definitely visit the property again