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Reviews of Staybridge Suites Houston Willowbrook, an IHG Hotel

3 out of 5
Staybridge Suites Houston Willowbrook, an IHG Hotel
10750 N Gessner Rd, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 180 out of 310 reviews" "
Rating 8 - Good. 81 out of 310 reviews" "
Rating 6 - Okay. 26 out of 310 reviews" "
Rating 4 - Poor. 8 out of 310 reviews" "
Rating 2 - Terrible. 15 out of 310 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jamie

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Arielle M on Mar 16, 2024
Thank you for the 3/5 review. We are happy you had an OK stay. But we want to make it GREAT!! Let us know what could be better and come back and see us.

10/10 Excellent

jacqueline

Stayed 1 night in Mar 2024
Response from Arielle M on Apr 15, 2024
Thank you for the 5/5 review! We are pleased to hear you had an excellent stay with us. Come back and visit again soon.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Arielle M on Mar 16, 2024
Thank you for the 5/5 review! We are so pleased to hear you enjoyed your stay with us. Come back and visit again soon.

6/10 Okay

Indira

Traveled with family
Liked: Cleanliness, staff & service, amenities
Liked: plenty of parking, friendly staff, pool, ducks around the property Didn’t like: no safety box, no cameras on the hall, found 1 roach at bathroom. Someone broke in on our room when we went downstairs for breakfast or while we were sleeping
Stayed 3 nights in Dec 2023
Response from M on Jan 29, 2024
We do apologize for the unforseen circumstances that happened during your stay. We ask that all guests make sure to firmly close their doors when they leave the rooms to make sure these things do not happen. have a great day

8/10 Good

Rosa

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Good breakfast. We had a couple of issues with the rust in the water, and the staff changed us to another room. I Kow is a pet-friendly hotel, which I love, but it smells bad in some areas.
Stayed 3 nights in Dec 2023
Response from M on Dec 21, 2023
Thank you so much for the feedback. We will be doing renovations here soon. Please come back and stay with us again

2/10 Terrible

Cheryl

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very, very Bad.
This place needs a total remodel and deep clean. It’s was very, very gross and not cleaned. Picked up multiple thing from corners, under bed, and stuff on walls. First room smelled of smoke, it seemed like an old smoking room. Second room was on a different floor that smelled of urine and I had to clean it to because it was so late the kid and I were exhausted thankfully the sheets were clean. Don’t stay go down too the Home2suites!!!
Room one sofa arm, room twos looked the same.
Near bathroom wall room one.
On wall never nightstand.
Stayed 2 nights in Dec 2023
Response from Arielle M on Dec 11, 2023
Thank you Cheryl for sharing your recent experience with us. I want to apologize for not meeting your standards of cleanliness or ours. I will share your feedback and pictures with our housekeeping manager. This is a perfect teaching example for her new staff to see. We are very much looking forward to our long awaited renovation in Q1 of 2024, we look forward to welcoming you back when it's completed!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023
Response from Arielle M on Dec 7, 2023
Thank you for the 8/10 review! We are so glad to hear you enjoyed your stay. We wish you happy holidays and look forward to welcoming you back in the new year!

8/10 Good

John

Stayed 5 nights in Nov 2023

10/10 Excellent

Johanna

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Arielle M on Dec 7, 2023
Thank you for the 5/5 review! We are so glad to hear you enjoyed your stay. We wish you happy holidays and look forward to welcoming you back in the new year!

4/10 Poor

Brandon

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Be warned
The water in the bathroom sink and shower was brown. The shower did not drain, 4" of water after a minute of letting the shower run to see if the brown color went away, it didn't. And the hall ways smelled like rotten Brussel sprouts. Only good thing to say, is the staff was very nice and helpful
Stayed 2 nights in Oct 2023
Response from Arielle M on Nov 3, 2023
Thank you for taking the time to share your recent experience. We appreciate you letting us know about the issues you encountered so that we can have our maintenance address them. We hope that your next stay with us will be a more enjoyable one.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff are great 👍
Stayed 5 nights in Aug 2023

2/10 Terrible

Tomoyuki

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast is terrible compared to other StayBridge hotels. The last time I stayed there, I thought it was on the lower level of StayBridge, but I could still put up with it. This time, however. I was there at 7:30 AM, central time, and the food, only scrambled eggs and fries, drinks were out of order and unavailable, plus the food tasted funny. I think anyone who stayed at this hotel noticed this anomaly and had the same impression.　I think the employees were probably aware of this unusual situation, but were either unable to handle it or were waiting for the time to pass. I would have asked for a refund, but I only stayed one day and was busy, so I will stay away from this hotel on my next trip to the Houston area!　By the way, I am a customer who only stays at StayBridge hotels. It's a shame because the other StayBridge's are usually good.
Stayed 1 night in Aug 2023

2/10 Terrible

Keyon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t a pleasant stay
Stayed 4 nights in Aug 2023

10/10 Excellent

Robert, Valparaiso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Very good breakfast
Stayed 1 night in Jun 2023

8/10 Good

Darlene

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Nothing was unique about the property.
Stayed 2 nights in May 2023

10/10 Excellent

Frankie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a one bedroom suite with kitchen and had 2 queen beds. The air conditioner in the bedroom did not work and could not be repaired during our 5 night stay. We had to go purchase a couple of fans to be comfortable in the bedroom. We did not get any kind of reimbursement because of this and we were told the room we were in was used for corporate use. Other than that, the hotel was awesome and we will stay here again. Your staff was top notch and that made our stay enjoyable. The staff who does the cooking were on theark with the food. Everything was perfect.
Stayed 5 nights in Jun 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Marc, the front desk person, was awesome. He did everything to make my stay pleasant. The first room I was given had no light bulbs for lamps and tub drain was gross. He moved me to another room and was much better. He was so nice.
Stayed 1 night in Jun 2023

10/10 Excellent

Yelena, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Great, clean.
Stayed 1 night in Jun 2023

2/10 Terrible

Mea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were roaches. A lot of roaches
Stayed 2 nights in May 2023

6/10 Okay

Farahnaaz

Elevators were disgusting. Breakfast items were running out and not replenished. Floor hallways had strong marijuana odor.
Stayed 2 nights in May 2023

6/10 Okay

Tonya

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Our room had definitely been smoked in. Overall it was clean & the breakfast was nice.
Stayed 1 night in May 2023

10/10 Excellent

Shelley

Stayed 1 night in May 2023

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 3 nights in May 2023

8/10 Good

CYNTHIA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy but nobody answered the phone at front desk when I called for Wi-Fi password.
Stayed 1 night in May 2023

8/10 Good

Lois

Liked: Property conditions & facilities, room comfort
Great location
Waited a long time to check in. Tried using the phone, no one answered. Same with checkout. No one came. Ran out of cups for drinks. Waited and waited for more. Just used coffee cups. Juice ran out early. Lots of trash in elevators.
Stayed 1 night in May 2023

10/10 Excellent

Patricia

Stayed 2 nights in Apr 2023

10/10 Excellent

Meredith

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's such a tranquil setting! My room overlooked a pond and the large grassy courtyard in the back. It was nice to just sit outside and watch hawks,ducks herons, and a slew of other birds visit the grasslands. My room was beautiful! And everyone who works here were terrific! In fact, when I get ready to relocate to the area, I'm going to look into staying here until I find the right apartment! And it's close to everything!
Stayed 3 nights in Apr 2023

8/10 Good

Tiffany

Stayed 3 nights in Apr 2023

2/10 Terrible

Tonya

Stayed 1 night in Apr 2023

2/10 Terrible

Brittany

Stayed 2 nights in Apr 2023

8/10 Good

TOBY, West Columbia

Stayed 1 night in Apr 2023

6/10 Okay

David, Chesapeake Beach

Traveled with family
Disliked: Staff & service
The wifi was horrible. I was within 4 feet of wifi antenna and could bearly get 2 bars. Had 1 BR suite and asked to be away from elevator - we were assigned the closed door to elevator (Rm 228). We arrived at 5:00 PM and room not ready. We checked in at 8:00, much later than the original listed time of 3:00 PM check-in.
Stayed 3 nights in Feb 2023

6/10 Okay

Karla

Traveled with group
Liked: Staff & service
Very friendly staff. Room was stuffy and had a pet odor to it. There were some individuals staying at the property that seemed a little sketchy.
Stayed 4 nights in Feb 2023

4/10 Poor

michael

Traveled with family and small children, Traveled with family
They authorized 2 separate credit card for the cost of our entire stay and incidentals without our knowledge. I don’t mind one authorization but 2 is uncalled for. The property is older and dingy. The staff was friendly and the breakfast staff was working very hard every morning. It seems like there are quite a few people living there and they are out early evening and morning. The police were there evicting some one the first morning we were there so that was awkward. Honestly we would have left and stayed somewhere else if we hadn’t already had 1000.00 held to cover our stay at this place. We will never stay at a location with this hotel chain again.
Stayed 3 nights in Feb 2023

10/10 Excellent

Darrell

Traveled with pets, Traveled with family
Liked: Cleanliness
Clean well managed. Manager, Mark was professional, caring and courteous.
Stayed 1 night in Jan 2023

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facilities and friendly staff.
Stayed 1 night in Dec 2022

2/10 Terrible

Cynthia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unclean
You have to be very careful when you check into this hotel it’s an indigent hotel so you have a lot of people who are staying there because they have nowhere else to go nothing wrong with that but they have a lot of dogs so all during the night all you hear is dogs barking when we got to the hotel, we asked to please change our room because every time we would go to the bathroom or flush the toilet the dogs would start barking so they changed out our room so we went to the next room very dirty, dirty carpet. There is no USB cords it located nowhere in the room. It’s the older old dated room that could really use a new paint job updated curtains, updated clean carpet you get what you pay for so just go ahead and spend an extra $10 and get a decent updated place where you have a little peace and quiet to get some rest
Stayed 3 nights in Dec 2022

8/10 Good

jacquelyn

Stayed 4 nights in Nov 2022

10/10 Excellent

Carlen

Stayed 1 night in Nov 2022

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2022

10/10 Excellent

Natalie

Stayed 2 nights in Oct 2022
Response from Arielle M on Oct 17, 2022
Thank you NATALIE for the 10/10 review! We are so happy to hear you enjoyed your stay with us.

10/10 Excellent

Anita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
It was perfect from the moment we checked in until we checked out. A little disappointed with Saturday mornings breakfast buffet. They ran out of food too soon..However,what we did get to eat was really good. Their breakfast buffet is wonderful. We were very disappointed there were no waffles. Warm coffer, fresh juices and fountain drinks too. The buffet had it all. Our room exceeded our expectations. The beds were so soft and cozy. Pillows galore. The dvd player worked great in our room. Lots of storage space. Full sized refrigerator. The list goes on. Room was very clean and smelled great. The inner halls were clean and nice smelling as well. The pool was a little small. More suited for families with younger children. The staff was extremely helpful with anything we asked. Well worth the stay. We will most definitely be returning and RECCOMEND to all our friends , family and co workers. What a great hotel. We hated to leave.
Stayed 2 nights in Sep 2022
Response from Arielle M on Oct 17, 2022
Thank you ANITA for the 10/10! We are so pleased to hear you loved your brief stay with us. Our supplier finally has the waffle batter back in stock, so we'll make sure and save you one the next time you come. We will share your high praises with our housekeeping team!

10/10 Excellent

Dafnee

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for a decently priced and convenient place to stay, the Staybridge is an excellent choice. Even with only two housekeepers, the hotel was clean. The pool and breakfast buffet were a plus! The staff did their very best to be cordial and accessible with great attitudes. I really enjoyed the apartment style of the suites with the stove, dishwasher, and fridge!
Stayed 2 nights in Jul 2022

4/10 Poor

Jessica

Stayed 1 night in Jul 2022

10/10 Excellent

Tobias

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
My family had a great time staying at this hotel. The staff were very friendly and the place was clean.
Stayed 3 nights in Jul 2022
Response from Arielle M on Jul 28, 2022
Thank you for the 10/10 review Tobias! We are so glad to hear you and your family enjoyed your stay with us. We look forward to being your preferred hotel the next time you visit Houston!

8/10 Good

Mark

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel especially for extended stays. Very comfortable with a full kitchen. They even provide dishes and utensils if you’d like to cook dinner (no oven, just a microwave and two burner stovetop). I’ve stayed at a few of these and will continue to do so.
Stayed 1 night in May 2022
Response from Arielle M on Jun 12, 2022
Thank you for the 4/5 review! We are so glad to hear you had a wonderful stay.

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service
The food and drinks provided on Monday, Tuesday, and Wednesday is a great bonus.
Stayed 4 nights in May 2022
Response from Arielle M on Jun 12, 2022
Thank you for the 5/5 review! We are so glad you enjoyed your stay with us.

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Owner on Apr 27, 2022
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

2/10 Terrible

DINA, mission

Stayed 2 nights in Mar 2022

6/10 Okay

BASIMA, metairie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs remodeling. Everything in the rooms aged not so gracefully. Their breakfast was OK, not as good as I experience in other hotels.
Stayed 3 nights in Mar 2022
Response from Owner on Apr 4, 2022
Thank you for taking the time to share your feedback about your recent stay, BASIMA. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience to all guests. Thank you for your feedback.