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Reviews of Intown Suites Extended Stay Houston - Westchase

2 out of 5
Intown Suites Extended Stay Houston - Westchase
3100 W Sam Houston Pkwy S, Houston, TX

Reviews

4.6
Rating 10 - Excellent. 44 out of 356 reviews" "
Rating 8 - Good. 35 out of 356 reviews" "
Rating 6 - Okay. 50 out of 356 reviews" "
Rating 4 - Poor. 73 out of 356 reviews" "
Rating 2 - Terrible. 154 out of 356 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Anand

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is infested with bugs roaches.the staff didnt bother to take care of it.
Stayed 7 nights in Jan 2024

2/10 Terrible

Tina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Horrible
Stayed 11 nights in Nov 2023

6/10 Okay

Kayode

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Repair and repaint some part of the room
I just don't like the fact that the bathroom and some part have been decay and roaches that comes out at night make it worse. I actually stay in room 237 but not sure about other rooms
Stayed 7 nights in Sep 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff just awesome
Stayed 9 nights in May 2022

2/10 Terrible

Isabella

Stayed 28 nights in May 2022

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022

2/10 Terrible

Shiquan

Disliked: Cleanliness, amenities, property conditions & facilities
I didnt like that i had no wifi to 3 days no hot water for 1 and i almost got stuck in the elevator for duringba power outage
Stayed 7 nights in Jan 2022

8/10 Good

Brooke

Stayed 1 night in Jun 2019

2/10 Terrible

Reneal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reserved this room because we evacuated from Louisiana and when we got their to check in front desk was very ignorant with us and said they didn’t have a room available for us so now we are stranded in Texas sleeping in vehicle.
Stayed 4 nights in Aug 2021

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2021

10/10 Excellent

Kuanesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2021

2/10 Terrible

Angelica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

john

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not walk away from this place - run
Lets see. they start with redoing the room key three times, but i had to go back to the office to let them the key was not working. After giving me a different room the internet code was incorrect. I had to call a 800 number for technical help, but there was no answer and no ability to leave a message. So no internet in my stay. Lastly, the office was no open until 11:00 am. I went to get something in my car in the morning, the room key would not open the door. The person in the next room told me this happens all the time. I had to leave and there were some things i could not get that was in my room. I want a refund on my room charge.
Stayed 1 night in Feb 2021

10/10 Excellent

Chantel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2020

4/10 Poor

Lois

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020

2/10 Terrible

Miesha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

2/10 Terrible

Andre

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too many choices to pick this one...
Seems more like a low income residential housing....odd check in process. Would not recommend.
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great friendly people i would come here more often
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Great place!
It was easy to book, quiet, and clean.. thank you very much
Stayed 2 nights in Jul 2020

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2020

2/10 Terrible

G, Texas

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There were bugs all over our room. Didn’t have another room to give us. We I showed up they said they might not even have a room for us. Never gave us more towels. Bed was horrible
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Stayed 6 nights in Jan 2020

2/10 Terrible

Verified traveler

Disliked: Staff & service
The only thing i liked was how nice the staff was when they refused to acknowledge my reservation and ended up booking the last room they had (the one i had reserved) to the gentleman in line in front of me. What i didn't like can be summed up by their non-adherance to their own policies as they had no right to give my room away if i arrived well before check in time ended.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Outside the property looked really nice. Inside was the problem. Bed was really hard. Smelled like paint in the room. The sink was loose. The shower handle came off. All the drawers were broken. Tv couldn't change the input.
Stayed 1 night in Oct 2019

6/10 Okay

Derrick

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
People were friendly. The room was clean and cold perfect to sleep. Breakfast was hot and eeady to eat
Stayed 1 night in Sep 2019

2/10 Terrible

Joe, Houston

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: The price. Disliked: The staff,the refrigerator wasn't working,the room was ragged and worn out,lots and lots of roaches!!!
Stayed 3 nights in Sep 2019

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

Furqan

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
it was terrible constant noise, roaches
Stayed 7 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was dirty. There was roaches, reeked of smoke. The walls were patched, dingy and water stained. The towels smelled like smoke. I would never recommend this property to anyone! Never will I ever stay here again
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Aug 2019

4/10 Poor

Derek

Disliked: Cleanliness, property conditions & facilities, room comfort
Think Twice
Rather noisy with a couple of domestic situations. Our room was infested with ROACHES which I reported, but ended up buying Raid for my own use. Room was not clean upon check in and desk clerk had to call housekeeping to clean room as we were checking in.
Stayed 7 nights in Jul 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

2/10 Terrible

Tanya, Minnesota

Business traveler
Disliked: Staff & service
I filled out paperwork ahead of time to have a friend stay but I was paying and when she arrived they would not check her in because she did not have the cc even tho I had filled out all the paperwork they had lost it and did not find it until after she had left and found another hotel.
Stayed 1 night in Jul 2019

10/10 Excellent

Lanail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was goid. Till i got off work and the night FDA was very rude
Stayed 1 night in Jul 2019

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people that work there. Nice place to stay and close to restraunt
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

4/10 Poor

Ken, Houston, tx

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The grounds were grungy and unkept. The rook reeked of smoke. The staff claimed a person would come spray neutralizer to kill the smell and never came. The facilities were not clean and there we’re no shampoo or conditioner. Also, I had to fight off roaches in my room. There were prostitutes and sketchy people walking around the property. I did not feel safe. The door wouldn’t stay closed without having to lock it. If I could get my money back, I would’ve never stayed here
Stayed 1 night in Jun 2019

2/10 Terrible

Tamara

Disliked: Cleanliness, property conditions & facilities, room comfort
Trash
Was there for 30 secs got my money 🤑💸💵💴💶💰💳and left it was stale and dirty I wish I had more hands to give it more hands down
Stayed 1 night in Jun 2019

6/10 Okay

Jumarion

Disliked: Cleanliness, staff & service
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Trash!
Trash... Dirty all they did was change the sheets the cover was grey underneath and there was a stale smell in the room
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blown away
It was awesome,the morning clerk at the front desk went upoveand beyond his normal duties to accommodate me when I booked at the wrong hotel
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing really the area is great for shopping & resturants
Stayed 7 nights in May 2019

2/10 Terrible

Angela

Disliked: Cleanliness, property conditions & facilities, room comfort
Sad trip
I read the reviews but I thought they were just being harsh.There were roaches everywhere.It was gross
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
I made my reservation at 4:00 p.m. Arrived at 6:00 p.m. and was told reservations aren't held past 5:00 p.m.!!!! They sold my room and had none left. And the desk clerk was incredibly rude about it.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like how trashy the property was and They kept my money even before I touched the room when I decided not to stay.They room I had was falling apart with maintenance repairs left and right.I was not very pleased.
Stayed 7 nights in Apr 2019

8/10 Good

Gina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Microwave don't work no remote for TV
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great the rooms are nice bro h no kdekdvevwvwwjwkdnffnfbfkfkfcbbcbxbdhdjfjfhffbfjfjfhfjjfjffj
Stayed 1 night in Mar 2019