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Reviews of Super 8 by Wyndham Intercontinental Houston TX

2 out of 5
Super 8 by Wyndham Intercontinental Houston TX
7010 Will Clayton Parkway, Humble, TX

Reviews

7.2

Good

Rating 10 - Excellent. 245 out of 1002 reviews" "
Rating 8 - Good. 326 out of 1002 reviews" "
Rating 6 - Okay. 242 out of 1002 reviews" "
Rating 4 - Poor. 108 out of 1002 reviews" "
Rating 2 - Terrible. 81 out of 1002 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

victoria

Liked: Cleanliness, staff & service
Not real fancy but very clean and great customer service!
Stayed 1 night in Apr 2024

2/10 Terrible

Chantelle

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed sheets were dirty in two rooms that I checked into.
Stayed 1 night in Apr 2024

10/10 Excellent

beatrice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2024

10/10 Excellent

Kellie

Was impressed with the room and the service Excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Jacob

Stayed 2 nights in Sep 2023

10/10 Excellent

URIEL

This hotel is clean, staff members are very friendly and helpful. Airport shuttle service provided free of charge is plus. I recommend anyone who travels through Houston Bush intercontinental airport to choose this hotel for great night stay.
Stayed 1 night in May 2023

10/10 Excellent

Lucianie

Liked: Cleanliness, amenities, property conditions & facilities
Was great
Response from Kim on Apr 22, 2023
Thank you for staying with us.we appreciate your business

2/10 Terrible

Rosella

Liked: Staff & service, amenities
Disliked: Cleanliness
Cockroaches in room...........
Stayed 1 night in Jan 2023

10/10 Excellent

Vernessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Kim on Jan 15, 2023
Thank for staying with us We appreciate your business

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, staff, location of property, clean, quiet, near by international airport. I recommend this place to anyone in future stay
Response from Kim on Jan 15, 2023
Thank you for staying with us We appreciate your business

2/10 Terrible

James

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches in the bathroom and near the TV. The bed sheets had some stains and the cloth on the chairs was soiled. I was moved to the room next door and there were some dead roaches in the bathroom.
Stayed 1 night in Jul 2022
Response from Management on Jul 20, 2022
We are glad you took time to give us feedback We really appreciate that

8/10 Good

Latoya

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Kenneth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

William

Stayed 1 night in Apr 2022

6/10 Okay

Taeneshia

Traveled with family and small children
Liked: Cleanliness, amenities
Language barrier with housekeeping
Stayed 5 nights in Sep 2021

6/10 Okay

Samuel

Business traveler
Liked: Property conditions & facilities
The room was pretty comfortable but the bathroom was dirty when I got here. There were a few strange hairs around and a stain on the toilet seat that I cleaned myself.
Stayed 1 night in Sep 2021

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Great, Hotels.com not so much
My issue was not with the hotel but with hotels.com Reservation was never received by the hotel, had to pay a second time and your customer service person who said his name was Rizer was useless in helping to resolve the problem. Reference S#90691888
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy to get to
Stayed 1 night in Jul 2021
Response from Kim on Jul 24, 2021
Thank you for staying with us we appreciate your feedback

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay just wish the facility had a pool n jetted hot spa. I will return soon oh n i didnt have any problems with anything.
Stayed 5 nights in Jun 2021
Response from Kim on Jul 23, 2021
Thank you for your feedback and will see you soon

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service
Not bad a for one night
The decor in the room was quite unimaginative-- Laminate wood flooring-- no rugs or carpet-- A very simple chair to sit in a dresser/desk- Service was good as we got in very late and were taken care right away.
Stayed 1 night in Jun 2021
Response from Kim on Jul 23, 2021
Thank you for your feedback and will see you soon

8/10 Good

LAURIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Kim on Jun 9, 2021
Thank you for staying with us We appreciate your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Our air conditioner leaked. Other than that it was
Stayed 1 night in Jun 2021
Response from Kim on Jul 23, 2021
Thank you for your feedback and will see you soon

8/10 Good

Verified traveler

Stayed 1 night in May 2021
Response from Kim on Jul 23, 2021
Thank you for your feedback and will see you soon

10/10 Excellent

tammie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Kim on May 31, 2021
Thank you for staying with us We appreciate your feedback

2/10 Terrible

pamela

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
no joke, ONE hour to check in, at MIDNIGHT!!!
Note: this review is not embellished in any way. I arrived at this property at 12:00 AM, there were 5 people ahead of me checking in. The woman doing check-ins ha absolutely no idea what she was doing with her computer. Each check in took close to 20 minutes to complete. It was clear from watching her that she had no idea how her computer program worked, several times she used her phone to call what seemed to be a family member to ask tech support questions. In the middle of one check in, guests came from the elevator to the desk stating they had been given a room that was already occupied. In the middle of another 20 minute check in she stopped the process to take a 5 minute phone call regarding shuttle pick up. Another interruption came from a guest who was given a room that was supposed to have been given to another person in his party. There was a man working alongside her who did absolutely nothing except hover over her as she hunted and pecked at the keyboard. when I finally made it to the counter, I saw that she was using a notebook with program instructions - “press SHIFT (highlighted in orange), then press * - highlighted in orange - she clearly did not know how to use the program at all. I had time for exactly 4 hours of sleep before having to leave for my morning flight and a full HOUR of those was spent trying to check in. On the job training needs to happen BEFORE guests arrive, not DURING check in. Shuttle service from airport was very efficient.
Stayed 1 night in May 2021

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from Kim on May 17, 2021
Thank you for staying with us We appreciate your business

10/10 Excellent

davin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Right next to a sonic and waffle house. Great place if you have to stay in Houston overnight
Stayed 1 night in Apr 2021
Response from Kim on May 13, 2021
Thank you We appreciate your feedback

10/10 Excellent

Deridre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip Saver
Due to Covid things are still a little different but the stay was good.
Stayed 1 night in May 2021
Response from Kim on May 5, 2021
Thank you for your feedback We appreciate your business

10/10 Excellent

LaDonna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Mar 2021
Response from Kim on May 5, 2021
Thank you for your feedback We appreciate your business

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk were very kind!!! Customer service was excellent!! I really enjoyed my stay because of their kindness
Stayed 1 night in Mar 2021
Response from Kim on Mar 29, 2021
We are glad you enjoyed your stay We appreciate your feedback

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
I expected more for $100 a night. The hotel seems to be run down and is it bad need of carpet cleaning
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Stayed 5 nights in Feb 2021

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Kim on Jan 18, 2021
Thank you for staying with us We appreciate your feedback

8/10 Good

sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Kim on Nov 23, 2020
Thank you for staying with us!!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Kim on Nov 23, 2020
Thank you for staying with us!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020
Response from Kim on Nov 23, 2020
Thank you for staying with us!! We appreciate your feedback

8/10 Good

Merle

Business traveler
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2020
Response from Kim on Nov 23, 2020
Thank you for staying with us!!

8/10 Good

FELIPE ARTURO

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2020

8/10 Good

ItsmeJD, Houston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was an average stay. That's all I have to say about that.
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities
Breakfast offered when reservation was made was never served. Housekeeping person missed several days.
Stayed 11 nights in Jun 2020

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
xc experience
My stay was great. The customer service was excellent.😊😊😊😊
Stayed 1 night in Jul 2020
Response from Kim on Jul 6, 2020
Thank you for staying with us We appreciate your business

10/10 Excellent

Whitney, Houston tx

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very informative and sweet. Quiet I enjoyed my stay.
Stayed 1 night in Jun 2020
Response from Kim on Jun 20, 2020
Thank you for staying with us We appreciate your business

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Mar 2020
Response from Kim on Jun 20, 2020
Thank you for staying with us We appreciate your business

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport shuttle!
We had a very brief stay between flights. Really convenient to have the free shuttle from the airport. Comfortable bed. Checking in was a very slow process; possibly new staff??? We weren’t able to make use of free breakfast as our flight was too early. Overall I would definitely recommend this hotel!
Stayed 1 night in Feb 2020
Response from Kim on Jun 20, 2020
Thank you for staying with us We appreciate your business

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Location close to the airport is outstanding; very short shuttle ride and the shuttle runs regularly. Room was very adequate, quiet, comfortable. A/C works great. A little difficult understanding the desk staff and quite slow getting checked in, but after that all was OK.
Stayed 1 night in Feb 2020
Response from Kim on Jun 20, 2020
Thank you for staying with us We appreciate your business

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Kim on Jun 20, 2020
Thank you for staying with us We appreciate your business

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Kim on Jun 20, 2020
Thank you for staying with us We appreciate your business

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Kim on Jun 20, 2020
Thank you for staying with us We appreciate your business