BBQ/picnic area

Reviews of Super 8 by Wyndham Pasadena

2 out of 5
Super 8 by Wyndham Pasadena
5400 Vista Rd, Pasadena, TX

Reviews

6.8
Rating 10 - Excellent. 88 out of 379 reviews" "
Rating 8 - Good. 102 out of 379 reviews" "
Rating 6 - Okay. 78 out of 379 reviews" "
Rating 4 - Poor. 66 out of 379 reviews" "
Rating 2 - Terrible. 45 out of 379 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was above and beyond for what you think it would be. It’s perfect for a simple stay or a long stay very friendly. Waffles are amazing. Wish they would serve them a little longer and refill once they run out, but it is what it is. 5 star all around!!
Stayed 4 nights in Mar 2024
Response from reshma patel on Mar 28, 2024
Dear Elizabeth,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Pasadena. It is always a pleasure to receive positive feedback.I am particularly pleased that you found us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely

10/10 Excellent

Dario

Stayed 1 night in Feb 2024
Response from Reshma Patel on Mar 28, 2024
Dear Dario,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Pasadena. It is always a pleasure to receive positive feedback.I am particularly pleased that you found us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

8/10 Good

Leticia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from dan on Jan 27, 2024
Thank you

8/10 Good

Mackenzie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

2/10 Terrible

Ananda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from dan on Nov 28, 2023
Thank you for the feedback and we apologize about your experience

8/10 Good

Sandy

Stayed 2 nights in Oct 2023
Response from dan on Nov 28, 2023
Thank you for the feedback

2/10 Terrible

Ravi

Disliked: Cleanliness
Chairs and table very dirty
Stayed 1 night in Oct 2023
Response from Manager on Oct 15, 2023
Thank you for the feedback. We will address this.

6/10 Okay

Steven

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Thank you for the feedback. We hope you enjoyed your stay.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Room was full of broken and cracked items. Chair looked like it was pulled out of a dumpster. Bathtub nozzle 1/2 broken off. Light beside bed didnt work. Breakfast was cereal and waffle maker only one day and second day had mini muffins added to it.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
We are so sorry you did not have a good experience. We appreciate the feedback and will address these items. Thank you.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 9, 2023
Thank you for the excellent review about the Super 8 by Wyndham Pasadena, Texas. We are so glad you had a wonderful stay. We hope to see you soon!

4/10 Poor

Sonya

Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty and smelly. Stains on curtains and on fabric chairs. Looked to be very old. Needs an upgrade.
Stayed 1 night in Jul 2023
Response from Manager on Jul 18, 2023
We are so sorry you did not have a good experience. We appreciate the feedback and will address these items. Thank you.

4/10 Poor

Kathie

Traveled with group, Business traveler
Disliked: Staff & service
The front desk guy couldn't find my reservation with my name, confirmation number, emails from expedia etc. He offered nothing for the inconvenience of me waiting 15 min before he found it. The a/c was off in the hallways and room in July. It was 95 degrees outside and it took over 4 hours for the room to cool off. The offering for "breakfast" was a joke.
Stayed 1 night in Jul 2023
Response from Manager on Jul 18, 2023
We are so sorry about the reservation confusion when you arrived. We appreciate the feedback and will address these items. Thank you.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
Needed a quick 2 night stay and this place was local. I'm surprised this place is even still open. Out of date, smelled, poor circulation in the room. Would not recommend this place to anyone.
Stayed 3 nights in Jun 2023
Response from Manager on Jul 4, 2023
We are so sorry you did not have a good experience. We appreciate the feedback and will address these items. Thank you.

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Everything was great, stayed for 1 night. Bed was comfortable. AC was very cold, that's exactly what I needed.
Stayed 1 night in Jun 2023
Response from Manager on Jul 2, 2023
Thank you for the excellent review about the Super 8 by Wyndham Pasadena, Texas. We are so happy you liked the comfortable bed and cold AC. We are glad a wonderful stay. We hope to see you soon!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
I'll be back I slept great
Stayed 1 night in Jun 2023
Response from Manager on Jun 29, 2023
Thank you for the excellent review about the Super 8 by Wyndham Pasadena, Texas. We are so glad you had a wonderful stay. We hope to see you soon!

2/10 Terrible

Katrina

Stayed 1 night in May 2023
Response from Manager on May 30, 2023
We are so sorry you did not have a good experience. We appreciate the feedback. Thank you.

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, good location, good price.
Stayed 1 night in Apr 2023
Response from Manager on Apr 25, 2023
Thank you for the kind words about the clean and quiet room, good location, and great value. We hope to see you the next time you are visiting the area.

6/10 Okay

Edgar

Disliked: Staff & service, amenities
Stayed 1 night in Apr 2023
Response from Manager on Apr 24, 2023
Thank you for the review. We hope you enjoyed your stay.

6/10 Okay

Gerardo

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from Manager on Feb 22, 2023
Thank you for the review. We hope you had a great stay.

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
BYOB (breakfast)
Check-in was pleasant. The room was sufficient, although the bathroom sink not being in the bathroom was a bit weird... My only real complaint was the lack of any breakfast. I would have gone to another location had I known, and I know that sounds uber cranky but, as the only adult traveling with two children, having something for them to eat as soon as they wake up is a MUST in order for me to use my morning to plan our day.
Stayed 1 night in Feb 2023
Response from Manager on Feb 22, 2023
Thank you for the feedback. We are sorry you did not have a great stay and we will address the breakfast.

8/10 Good

Andrew

Stayed 4 nights in Feb 2023
Response from Manager on Mar 7, 2023
We are so glad you had a great stay. Look forward to seeing you the next time you are in the area.

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the first rooms we had in both rooms neither one of the refrigerators close properly. The nightstand wobbled like it was going to fall over then when we went to recheck our rooms the lady told us because we had an adjoining room to another guest that was with us that we couldn't keep the room that we were in because we opened the door and the other guess it was with us had a dog even though the dog did not cross the threshold into our room they made us move rooms but informed us if we would like to keep the room that we were already in for the last two nights we could for an additional $10 a night. So we switched rooms to across the hall and when we walk in the room the light fixture cover to the restroom was sitting on the counter then when you turned on the exhaust fan in the restroom that also worked the light it sounded like it was going to explode. To make matters worse while I was at work on Saturday my boyfriend informed me that they came and knocked on the door and told him that they had to let maintenance in to clean our AC units and told us that it was mandatory. Which in my opinion they could have waited until we checked out instead of inconveniencing us for a room that we pay for to be able to relax in. Then they need to make sure that the people that they have coming in the room realize it's just because they speak another language than English doesn't mean we don't understand what they're saying, they said we where dirty people. Never again will I stay there.
Stayed 2 nights in Feb 2023
Response from Manager on Feb 9, 2023
We are so sorry you did not have a good experience. We appreciate the feedback and will address these items. Thank you.

2/10 Terrible

Neal

Business traveler
Disliked: Cleanliness, property conditions & facilities
Hair on sheets, many holes burnt in bedspread and blood stains. Dresser broke and only half left standing. No hot water in bathroom sink. Nasty place wont stay here again.
Stayed 1 night in Feb 2023
Response from Manager on Feb 7, 2023
We are so sorry you did not have a good experience. We appreciate the feedback and will address these items. Thank you.

4/10 Poor

Cynthia

Stayed 1 night in Feb 2023
Response from Manager on Mar 7, 2023
Thank you for the review. Please let us know if there is anything we could have done better to make your stay more enjoyable. Thank you.

8/10 Good

Gerald

Liked: Cleanliness
Stayed 2 nights in Jan 2023
Response from Manager on Mar 7, 2023
Thank you for the nice review. We are so glad you had a nice stay.

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from DAN on Jan 19, 2023
THANK YOU FOR STAYING WITH US. I HOPE YOU WILL CONSIDER OUR PROPERTY IN YOUR FUTURE TRIP.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay awesome people awesome service
Stayed 1 night in Jan 2023
Response from DAN on Jan 19, 2023
THANK YOU FOR STAYING WITH US. I HOPE YOU WILL CONSIDER OUR PROPERTY IN YOUR FUTURE TRIP.

4/10 Poor

Rebecca

Response from Manager on Mar 7, 2023
Thank you for the review. We hope you enjoyed your stay.

8/10 Good

Ralph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't really stay for too long, pretty much only there for 7 hours, but it was a nice and quiet stay.
Stayed 1 night in Dec 2022
Response from DAN on Jan 19, 2023
THANK YOU FOR STAYING WITH US. I HOPE YOU WILL CONSIDER OUR PROPERTY IN YOUR FUTURE TRIP.

10/10 Excellent

Dario

10/10 Excellent

Darrell

Stayed 1 night in Dec 2022

4/10 Poor

Lee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jerrica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Loved it.
Stayed 1 night in Dec 2022
Response from DAN on Jan 19, 2023
THANK YOU FOR STAYING WITH US. I HOPE YOU WILL CONSIDER OUR PROPERTY IN YOUR FUTURE TRIP.

10/10 Excellent

Derrick

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest
Response from DAN on Jan 19, 2023
THANK YOU FOR STAYING WITH US. I HOPE YOU WILL CONSIDER OUR PROPERTY IN YOUR FUTURE TRIP.

10/10 Excellent

D m

Business traveler
I would stay again
In early n very nice
Stayed 1 night in Dec 2022
Response from DAN on Jan 19, 2023
THANK YOU FOR STAYING WITH US. I HOPE YOU WILL CONSIDER OUR PROPERTY IN YOUR FUTURE TRIP.

6/10 Okay

Alexandra

2/10 Terrible

Veronica

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
They give me a super old room with a single couch that it was super dirty an old ,i just check in and out because I can't sleep in there
Stayed 1 night in Nov 2022
Response from DAN PATEL on Dec 3, 2022
I AM REALLY SORRY FOR THIS INCIDENT. I WILL TALK TO MY TEAM REGARDING THIS ISSUE. HOPE YOU WILL CONSIDER US FOR YOUR NEXT TRIP. WE WILL PROVIDE YOU BETTER SERVICE.

2/10 Terrible

Kimberly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No towels no pool,no laundry (broken).management was rude and ignorant.
Stayed 1 night in Nov 2022
Response from DAN PATEL on Dec 3, 2022
I AM REALLY SORRY FOR THIS ISSUES. WE CLOSED OUR POOL RIGHT AFTER COVID-19.WE ARE WORKING ON LAUNDRY MACHINES. I HOPE IN YOUR NEXT TRIP YOU WILL CONSIDER US.

6/10 Okay

Vernon

Stayed 1 night in Oct 2022

2/10 Terrible

Lopez

Stayed 1 night in Sep 2022

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Park

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have nothing to say. I will not stay here again
Stayed 2 nights in Jul 2022

2/10 Terrible

Jesse

Business traveler, Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
BAD EXPERIENCE BAD REVIEW FOR SUPER 8
MY EXPERIENCE WAS AND IS BAD! DOR STARTERS I RESERVED A NONSMOKING ROOM, MY ITINERARY SHOWED SMOKING! WHEN I GOT TO THE HOTEL I HAD TO PAY $20.00 PER ROOM TO CHANGE IT TO NON SMOKING, YOUR WEBSITE SAID BREAKFAST IS INCLUDED BUT ALL THEY HAVE IS A MUFFIN AND COFFEE!
Stayed 1 night in Jun 2022

6/10 Okay

Darius

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Jasmin

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Pool was filled so no access. Front desk personnel was terrible. Check in I got there at 1:55 and was told I had to wait until 2:00pm. I had 2 friends visit while staying there(reason why I was in the area) and front desk called to complain.
Stayed 2 nights in Jun 2022

4/10 Poor

Jesus

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Marina

Stayed 1 night in May 2022

2/10 Terrible

Tavo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Margarita

Traveled with partner
Disliked: Amenities
Was looking forward to the pool as it mentioned pool available and there is no pool at all.
Stayed 2 nights in May 2022

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place good price
Its off of beltway 8...just off the feeder road...so convenient..great location for short drive to restaurants and wal mart..
Stayed 3 nights in May 2022