All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 632 out of 1005 reviews" "
10 - Excellent
632
Rating 8 - Good. 217 out of 1005 reviews" "
8 - Good
217
Rating 6 - Okay. 101 out of 1005 reviews" "
6 - Okay
101
Rating 4 - Poor. 35 out of 1005 reviews" "
4 - Poor
35
Rating 2 - Terrible. 20 out of 1005 reviews" "
2 - Terrible
20
9.2/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Rheanne, Youngsville
Traveled with family and small children, Traveled with group, Traveled with family
Being within the Galleria you have everything at your fingertips. We come to stay for Dance Competition and Convention, and this is our 3rd year, and every year it’s ran smooth and the hotel staff are amazing. The shopping is fantastic and the restaurants are amazing too, so expect to spend a little more than you may have planned but it’s totally worth it. Plus the convenience for the dancers attending classes and competition could not be any better. Worth the extra money for sure.
Rheanne
Stayed 3 nights in Mar 2024
Response from Troy S. on Mar 25, 2024
This is amazing to hear, Rheanne! Thank you so much for the awesome review. Looking forward to having you and the dance crew back again in the the future. Thanks
Easy check in. Staff very professional clean rOOMS EXCELLENT SERVICE
criscinta
Stayed 2 nights in Mar 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Mar 11, 2024
We are so appreciative of you, Criscinta! Thank you for your lovely compliments about our hotel. The Westin Galleria strives to ensure our guests have an exceptional experience and we are happy to know you had a splendid time with us. We hope to welcome you back soon!
Response from Safe Travels, Aless Chau - Marketing Coordinator on Mar 11, 2024
You're great, Gary! Thank you for staying at the Westin Galleria Houston. It has been a wonderful experience hosting your stay and we hope to see you again soon!
Houston can be sketchy but this hotel made me feel really safe. Staff was pleasant and helpful.
Aleise
Stayed 2 nights in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 27, 2024
Thank you for the kind compliments, Aleise! Here at the Westin Galleria Houston, our top priority is to ensure our guests feel comfortable, safe, and experience a home away from home. We hope to host your future stay in Houston!
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 23, 2024
Thank you for rating us a perfect score, Christy. We are appreciative of your support and it was an absolute pleasure hosting your stay! Looking forward to hosting your next stay in Houston.
Spacious rooms, friendly staff, very convenient. Overall excellent place to stay.
Daniela Dib
Stayed 2 nights in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 19, 2024
Thank you, Daniella, for staying with us! We pride ourselves in our exceptional services and location. Nothing is more important than your satisfaction. We appreciate your support and look forward to seeing you again soon!
I love staying at this hotel. The staff is very friendly, self parking is really easy and it’s so fun to have so many great restaurants and shopping right outside my door!
Christie
Stayed 2 nights in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 16, 2024
Thank you, Christie! We appreciate the wonderful compliments about our property. If you ever need a guide to the best hidden gems in the area, let us know! Looking forward to hosting your future stay.
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 23, 2024
It was a pleasure hosting your stay, Sanjeev. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and would love the chance to elevate your experience to a 5/5! We hope you will choose us every time your travels bring you to the area.
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 16, 2024
Thank you for the wonderful feedback, Christie! It was a pleasure to host your stay. We are so happy to see you enjoyed your visit to the hotel. Please don't hesitate to reach out if there is ever anything we can do for you in the future!
10/10 Excellent
Brian
Dec 28, 2023
Brian
Stayed 1 night in Dec 2023
Response from Troy S. on Jan 2, 2024
Thanks a million for the 10/10 review, Brian.Looking forward to hosting you again in the future.Safe Travels.
10/10 Excellent
SueLena
Dec 23, 2023
SueLena
Stayed 1 night in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 12, 2024
Thank you for the feedback SueLena! Our team's greatest pride is to make your experience exceptional, so it is wonderful to hear that you were satisfied.
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 14, 2023
Thank you, Heyward, for the perfect score! Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at our hotel, and we look forward to welcoming you again soon.
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 14, 2023
It was a pleasure having you as our guest at our hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your rating tells us we are meeting our goals. Thank you for your nice compliment. We look forward to hosting you again soon.
4/10 Poor
Elizabeth
Dec 14, 2023
Disliked: Property conditions & facilities
Old and ugly, and the Galleria stores were a disappointment, they had low inventory and many looked to be going out of business.
Elizabeth
Stayed 2 nights in Dec 2023
Response from Troy S. on Dec 19, 2023
Thanks for the review, Elizabeth. Not sure if it is about our hotel or the mall, but I've shared it with the Galleria so they are aware. Thanks.
Convenient location. Connected to the mall, easy access to shops/stores
Parking garage entrance from the hotel smells like garbage.
King bed wasn’t very comfortable : (
Mike
Stayed 3 nights in Dec 2023
Response from Be Well, Aless Chau - Marketing Coordinator on Dec 12, 2023
Hi Mike! We appreciate you taking the time to write us your recent experience with our hotel. We value all kinds of honest feedback. We are glad that you had a wonderful stay with us.
We always enjoy a weekend escape to this swanky uptown hotel with its excellent hospitality service and easy access to all of our favorite Galleria shops.
Brenda
Stayed 1 night in Nov 2023
Response from Be Well, Aless Chau - Marketing Coordinator on Dec 12, 2023
We truly appreciate you, Brenda. Thank you for your support! It was a pleasure hosting your weekend getaway and we hope to see you again soon!
Just didn’t understand why you had to pay extra for WiFi. Never been to a hotel where the WiFi wasn’t free.
Lexus
Stayed 2 nights in Nov 2023
Response from Safe travels - Aless Chau, Marketing Coordinator on Nov 28, 2023
Good morning Lexus, thank you for taking the time to leave us a review! Our front desk team would be more than happy to discuss complimentary wi-fi options for our guests. It was a pleasure hosting your stay! We hope to see you again in the near future.
Response from Safe Travels, Aless Chau - Marketing Coordinator on Nov 29, 2023
Thank you, John! It was a pleasure hosting your stay with us. We look forward to being of service to you again in the near future.
10/10 Excellent
William
Nov 19, 2023
William
Stayed 1 night in Nov 2023
Response from Be Well, Aless Chau - Marketing Coordinator on Dec 12, 2023
Thank you for the perfect score, William! We appreciate your support. We look forward to hosting your future stay!
8/10 Good
Michele
Nov 17, 2023
Michele
Stayed 1 night in Nov 2023
Response from Be Well, Aless Chau - Marketing Coordinator on Dec 12, 2023
Thank you for taking the time to leave us a rating, Michele! If there is anything we can do to elevate your next stay to a perfect one, please let us know.
The property and everyone on staff there were exemplary. However, I had to call Marriott Bonvoy’s 1-800 customer service and did NOT have a pleasant experience.
Michael
Stayed 2 nights in Nov 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Nov 6, 2023
Thank you for the feedback, Michael! Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at our hotel, and we look forward to welcoming you again soon.
6/10 Okay
Matthew
Oct 28, 2023
Liked: Property conditions & facilities
Matthew
Stayed 4 nights in Oct 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Nov 1, 2023
Good morning Matthew,We are sorry to hear your experience was less than stellar. We pride ourselves in our exceptional service. We would love to learn more on how we can elevate your next stay with us. We look forward to hearing from you and to the opportunity to demonstrate our interest in you, as our valued guest.
Response from Safe Travels, Aless Chau - Marketing Coordinator on Oct 23, 2023
Location is always the key! We are glad to know you had a wonderful experience staying with us. We hope to see again you soon!
8/10 Good
Warren Jr
Oct 21, 2023
Warren Jr
Stayed 1 night in Oct 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Nov 13, 2023
Hi Warren Jr, thank you for taking the time, out of your busy schedule, to rate us. We truly appreciate you! I sincerely hope that you will allow us another opportunity to show you our true level of hospitality and interest in serving you properly.
6/10 Okay
Joseph
Oct 21, 2023
Joseph
Stayed 1 night in Oct 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Nov 13, 2023
Hi Joseph, I would like to offer my sincere apology for the less-than-enjoyable experience. I assure you that your experience is not typical of the quality of service and hospitality we offer our guests. We would love for a chance to connect and learn more about how we can elevate your future stays. We look forward to being of service to you again in the near future.
Response from Safe Travels, Aless Chau - Marketing Coordinator on Oct 17, 2023
Thank for the perfect score Chad! It was a pleasure hosting your stay with us. Looking forward to seeing you soon!
6/10 Okay
Joyce
Oct 10, 2023
Joyce
Stayed 2 nights in Oct 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Nov 1, 2023
Hi Joyce, I certainly appreciate you taking the time to share your experience with us. I sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality. Please let us know how we can ensure your next stay a spectacular one. We are grateful for your support and do hope that we may have the pleasure of welcoming you back to the Westin Galleria Houston in the future.
Response from Safe Travels, Aless Chau - Marketing Coordinator on Oct 3, 2023
Hi Alejandro! Thank you for letting us host your stay. We are ecstatic to know everything went perfectly. We look forward to seeing you again in the near future!
Response from Sincerely, Aless - Marketing Coordinator on Sep 28, 2023
Hi Sha'Tonna! Thank you for taking the time to leave us a rating. We had a pleasure hosting you and look forward to seeing you again in the near future. Until next time, safe travels!
If you're traveling to Houston, this hotel's location is in the middle of everything you might want to do while visiting. There's a mall connected to the hotel with plenty of stores. The hotel is within 20 mins of the NRG stadium...5 minutes from Steak 48 and other tourist attractions that Houston is know for.
Christopher
Stayed 3 nights in Sep 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Sep 27, 2023
Hi Christopher! It was truly a pleasure having you as our guest at our hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. We appreciate the kind compliments and is looking forward to hosting you again soon.
Oh no, Carla! I'm so sorry to hear this. We truly hope you had the opportunity to talk to a front desk manager prior to leaving so they could ensure you left satisfied. If there is something we can do for you, please reach out. Thank you.
Response from Safe Travels, Aless Chau - Marketing Coordinator on Sep 25, 2023
Thank you for taking the time to leave a review, Renato! We truly appreciate your support and hope to see you again in the near future.
8/10 Good
Joanna
Sep 22, 2023
Joanna
Stayed 1 night in Sep 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Sep 25, 2023
Hi Joanna, thank you for leaving us a review. We would love to make your next stay a wondrous one. If there is anything we can do to elevate your experience, please let us know!
Response from Safe Travels, Aless Chau - Marketing Coordinator on Sep 25, 2023
Thank you David for your review! We would love the opportunity to elevate your experience next time. If there is anything that could have made your stay spectacular, please let us know! We hope to see you again in the near future.
The location of the hotel is very convenient. Staff was wonderful. Room and common areas were clean. Would have been perfect if breakfast was included though.
Warren Jr
Stayed 1 night in Jun 2023
Response from Troy S. on Sep 13, 2023
Appreciate the feedback, Warren Jr. Thank you for staying and for taking time to review our hotel. Hope to see you again soon.
The place and the staff is exceptional. It is located basically in the mall only steps to great shopping and great food. Will definitely stay here again.
Tawanda
Stayed 3 nights in Sep 2023
Response from Troy S. on Sep 5, 2023
YAY! This makes us so happy to see, Tawanda.Hurry back and see us again soon. Safe Travels.