Ratings based on 465 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Wow! Free Parking...

Posted Jul 23, 2016
Pros: Convenience to shop at the Galleria.
The Free Parking is a quarter of a mile away down a scary road. Then the garage is spooky. We were on a girls' trip and stayed out late having fun. The valet parking was $40 per night. The walk to the hotel from the garage was a nightmare. No coffee placed in room. Room was left open (door cracked) found upon our return. $515 for two nights is ridiculous and then $80 for SAFE parking...
5 out of 5
by A verified traveler

Excelente

Posted Jul 17, 2016
Cada año voy a ese hotel y me gusta su hospitalidad y servicio
4 out of 5
by A verified traveler

Posted Jul 6, 2016
Muy buena, buen servicio, y muy bien ubicada,,,,,,
5 out of 5
by A verified traveler from key biscayne FL

Posted Jul 5, 2016
Love it! So much to do, uce skating, pool, great restaurants & food court, terrific mall, very nice folks.
Comment from Hotel Management
Jul 7, 2016 by Brittnee G. , Hotel Management
Greetings Magda, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria. We are overjoyed that our sophisticated location helped to enhance your stay. We work extremely hard to ensure our guest have a refreshing experience and are delighted when we receive feedback to enhance this experience.We are honored by your five star review and do hope to host you in the future and provide you with a renewed revitalizing experience.
5 out of 5
by A verified traveler from bahamas

Posted May 5, 2016
Pros: It was quite and clean
Cons: When there is a gift for the guest you should be imform
Location: a very good location with the mall next door
I saw a rob in the closet I left it I did not know if I was to wear it or not went I got back home somebody told me I was suppose to take that rob I will like to have my rob I am going back to Houston this summer and I will like to stay at the same hotel for my two week vacation in july or august .
Comment from Hotel Management
May 9, 2016 by Brittnee G. , Hotel Management
Greetings James, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria. We are overjoyed to hear that our clean relaxing rooms, and sophisticated location enhanced your stay. We provide the robes as amenity to be used during our guests during their refreshing stay. We do not however provide these as a gift but rather as a tool to enhance our guest experience. We look forward to hosting you again during the summer!
5 out of 5
by A verified traveler from tabasco

Còmodo para hacer compras!!

Posted Apr 24, 2016
Es el mejor lugar para ir se compras! Muy agradable y còmodo hotel!
Comment from Hotel Management
Apr 28, 2016 by Brittnee G. , Hotel Management
Gracias por la puntuación de la perfecta . Estamos dichosos le proporcionamos una experiencia rejuvinating y esperamos acoger de nuevo en el futuro.
5 out of 5
by A verified traveler from villahermosa

Ideal para compras

Posted Apr 21, 2016
El hotel es perfecto para ir de compras, las habitaciones son muy còmodas y tiene un estacionamiento gratuito!!
Comment from Hotel Management
Apr 28, 2016 by Brittnee G. , Hotel Management
Saludas Ms. Adriana, Gracias por sus palabras de alabanza.Trabajamos muy duro para ofrecer a nuestros clientes con experiencia memorable y están encantados proporcionamos esto. Esperamos acoger de nuevo en el futuro.
3 out of 5
by A verified traveler

Terrible experience

Posted Apr 18, 2016 on Hotels
I stayed for 2 nights .The room smelled bad,Not clean bathroom .plus no heater.There was construction above my room @ 10:30pm .Terrible experience
Comment from Hotel Management
Jul 2, 2016 by WestinGalleriaWestinOaks, Hotel Management
Thank you for taking time to provide us feedback on your recent stay at the Westin Galleria. It saddens me to hear that the overall condition and cleanliness of the room you were allocated to did not reflect our commitment of providing our guest with a refreshing Westin experience. I would also like to extend my deepest apologies regarding the noise you experienced during your restful period of sleep, should your travels bring you back to the Galleria Houston we hope for the opportunity to renew your impression of the Westin Galleria.
4 out of 5
by William

Posted Apr 15, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by WestinGalleriaWestinOaks, Hotel Management
Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria. We are overjoyed to here that we fulfilled our commitment to you of providing a refreshing Westin experience. We would be honored to host you again in the future.
5 out of 5
by Tracy

Posted Apr 13, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by WestinGalleriaWestinOaks, Hotel Management
Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria. We are overjoyed to hear that our property provided a revitalizing experience.