Lounge

Reviews of The Westin Galleria Houston

4.5 out of 5
The Westin Galleria Houston
5060 W Alabama St, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 632 out of 1005 reviews" "
Rating 8 - Good. 217 out of 1005 reviews" "
Rating 6 - Okay. 101 out of 1005 reviews" "
Rating 4 - Poor. 35 out of 1005 reviews" "
Rating 2 - Terrible. 20 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rheanne, Youngsville

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being within the Galleria you have everything at your fingertips. We come to stay for Dance Competition and Convention, and this is our 3rd year, and every year it’s ran smooth and the hotel staff are amazing. The shopping is fantastic and the restaurants are amazing too, so expect to spend a little more than you may have planned but it’s totally worth it. Plus the convenience for the dancers attending classes and competition could not be any better. Worth the extra money for sure.
Stayed 3 nights in Mar 2024
Response from Troy S. on Mar 25, 2024
This is amazing to hear, Rheanne! Thank you so much for the awesome review. Looking forward to having you and the dance crew back again in the the future. Thanks

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Mar 21, 2024
We appreciate you, Cathy! It was a pleasure hosting your stay at the Westin Galleria Houston. We hope to welcome you back in the near future!

10/10 Excellent

criscinta

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Staff very professional clean rOOMS EXCELLENT SERVICE
Stayed 2 nights in Mar 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Mar 11, 2024
We are so appreciative of you, Criscinta! Thank you for your lovely compliments about our hotel. The Westin Galleria strives to ensure our guests have an exceptional experience and we are happy to know you had a splendid time with us. We hope to welcome you back soon!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Mar 11, 2024
You're great, Gary! Thank you for staying at the Westin Galleria Houston. It has been a wonderful experience hosting your stay and we hope to see you again soon!

10/10 Excellent

Keren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and room were very clean. Location is convenient with walking distance to shopping and great restaurants
Stayed 1 night in Mar 2024
Response from Troy S. on Mar 10, 2024
So happy to hear that you enjoyed your visit, Karen. Thanks for staying with us. Hurry back and visit us.

10/10 Excellent

Aleise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Houston can be sketchy but this hotel made me feel really safe. Staff was pleasant and helpful.
Stayed 2 nights in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 27, 2024
Thank you for the kind compliments, Aleise! Here at the Westin Galleria Houston, our top priority is to ensure our guests feel comfortable, safe, and experience a home away from home. We hope to host your future stay in Houston!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 27, 2024
Thank you for sharing your experience with us, Larry. We are ecstatic you had a wondrous stay and can not wait to host you again.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 23, 2024
Thank you for rating us a perfect score, Christy. We are appreciative of your support and it was an absolute pleasure hosting your stay! Looking forward to hosting your next stay in Houston.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay! Will stay again in the future.
Stayed 1 night in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 19, 2024
You're awesome, Rebecca! It was a pleasure having you as our guest and we are grateful for your support. We look forward to hosting you again soon!

10/10 Excellent

Daniela Dib

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms, friendly staff, very convenient. Overall excellent place to stay.
Stayed 2 nights in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 19, 2024
Thank you, Daniella, for staying with us! We pride ourselves in our exceptional services and location. Nothing is more important than your satisfaction. We appreciate your support and look forward to seeing you again soon!

10/10 Excellent

Christie, Nashville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love staying at this hotel. The staff is very friendly, self parking is really easy and it’s so fun to have so many great restaurants and shopping right outside my door!
Stayed 2 nights in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 16, 2024
Thank you, Christie! We appreciate the wonderful compliments about our property. If you ever need a guide to the best hidden gems in the area, let us know! Looking forward to hosting your future stay.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient it was awesome
Stayed 5 nights in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 31, 2024
Thank you for the kind compliments, Cynthia! It was a pleasure hosting you at our hotel, and we look forward to welcoming you again soon.

8/10 Good

SANJEEV, Portsmouth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 23, 2024
It was a pleasure hosting your stay, Sanjeev. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and would love the chance to elevate your experience to a 5/5! We hope you will choose us every time your travels bring you to the area.

10/10 Excellent

Christie, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 16, 2024
Thank you for the wonderful feedback, Christie! It was a pleasure to host your stay. We are so happy to see you enjoyed your visit to the hotel. Please don't hesitate to reach out if there is ever anything we can do for you in the future!

10/10 Excellent

Brian

Stayed 1 night in Dec 2023
Response from Troy S. on Jan 2, 2024
Thanks a million for the 10/10 review, Brian.Looking forward to hosting you again in the future.Safe Travels.

10/10 Excellent

SueLena

Stayed 1 night in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 12, 2024
Thank you for the feedback SueLena! Our team's greatest pride is to make your experience exceptional, so it is wonderful to hear that you were satisfied.

10/10 Excellent

Avi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay as always
Stayed 1 night in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 26, 2023
You're the best as always, Avi! It was pleasure hosting your stay again and we are grateful for your support. Looking forward to seeing you again!

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly service, excellent location.
Stayed 1 night in Dec 2023
Response from Troy S. on Dec 19, 2023
Happy to see that you enjoyed your stay, Andres! Thanks for staying with us...we look forward to hosting you in the future.Safe Travels!

10/10 Excellent

Heyward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 14, 2023
Thank you, Heyward, for the perfect score! Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at our hotel, and we look forward to welcoming you again soon.

10/10 Excellent

Heyward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 14, 2023
It was a pleasure having you as our guest at our hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your rating tells us we are meeting our goals. Thank you for your nice compliment. We look forward to hosting you again soon.

4/10 Poor

Elizabeth

Disliked: Property conditions & facilities
Old and ugly, and the Galleria stores were a disappointment, they had low inventory and many looked to be going out of business.
Stayed 2 nights in Dec 2023
Response from Troy S. on Dec 19, 2023
Thanks for the review, Elizabeth. Not sure if it is about our hotel or the mall, but I've shared it with the Galleria so they are aware. Thanks.

10/10 Excellent

Avi

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 13, 2023
Thank you for staying with us, Avi. We are ecstatic that you had a wonderful experience! We hope to see you again in the near future.

6/10 Okay

Mike

Traveled with partner
Liked: Amenities, property conditions & facilities
Convenient location. Connected to the mall, easy access to shops/stores Parking garage entrance from the hotel smells like garbage. King bed wasn’t very comfortable : (
Stayed 3 nights in Dec 2023
Response from Be Well, Aless Chau - Marketing Coordinator on Dec 12, 2023
Hi Mike! We appreciate you taking the time to write us your recent experience with our hotel. We value all kinds of honest feedback. We are glad that you had a wonderful stay with us.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swanky Uptown
We always enjoy a weekend escape to this swanky uptown hotel with its excellent hospitality service and easy access to all of our favorite Galleria shops.
Stayed 1 night in Nov 2023
Response from Be Well, Aless Chau - Marketing Coordinator on Dec 12, 2023
We truly appreciate you, Brenda. Thank you for your support! It was a pleasure hosting your weekend getaway and we hope to see you again soon!

6/10 Okay

Lexus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just didn’t understand why you had to pay extra for WiFi. Never been to a hotel where the WiFi wasn’t free.
Stayed 2 nights in Nov 2023
Response from Safe travels - Aless Chau, Marketing Coordinator on Nov 28, 2023
Good morning Lexus, thank you for taking the time to leave us a review! Our front desk team would be more than happy to discuss complimentary wi-fi options for our guests. It was a pleasure hosting your stay! We hope to see you again in the near future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Nov 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Nov 29, 2023
Thank you, John! It was a pleasure hosting your stay with us. We look forward to being of service to you again in the near future.

10/10 Excellent

William

Stayed 1 night in Nov 2023
Response from Be Well, Aless Chau - Marketing Coordinator on Dec 12, 2023
Thank you for the perfect score, William! We appreciate your support. We look forward to hosting your future stay!

8/10 Good

Michele

Stayed 1 night in Nov 2023
Response from Be Well, Aless Chau - Marketing Coordinator on Dec 12, 2023
Thank you for taking the time to leave us a rating, Michele! If there is anything we can do to elevate your next stay to a perfect one, please let us know.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and everyone on staff there were exemplary. However, I had to call Marriott Bonvoy’s 1-800 customer service and did NOT have a pleasant experience.
Stayed 2 nights in Nov 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Nov 6, 2023
Thank you for the feedback, Michael! Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at our hotel, and we look forward to welcoming you again soon.

6/10 Okay

Matthew

Liked: Property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Nov 1, 2023
Good morning Matthew,We are sorry to hear your experience was less than stellar. We pride ourselves in our exceptional service. We would love to learn more on how we can elevate your next stay with us. We look forward to hearing from you and to the opportunity to demonstrate our interest in you, as our valued guest.

10/10 Excellent

ROBERT CARLO

Liked: Cleanliness, staff & service, property conditions & facilities
When in lobby you are steps away from mall
Stayed 2 nights in Oct 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Oct 23, 2023
Location is always the key! We are glad to know you had a wonderful experience staying with us. We hope to see again you soon!

8/10 Good

Warren Jr

Stayed 1 night in Oct 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Nov 13, 2023
Hi Warren Jr, thank you for taking the time, out of your busy schedule, to rate us. We truly appreciate you! I sincerely hope that you will allow us another opportunity to show you our true level of hospitality and interest in serving you properly.

6/10 Okay

Joseph

Stayed 1 night in Oct 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Nov 13, 2023
Hi Joseph, I would like to offer my sincere apology for the less-than-enjoyable experience. I assure you that your experience is not typical of the quality of service and hospitality we offer our guests. We would love for a chance to connect and learn more about how we can elevate your future stays. We look forward to being of service to you again in the near future.

10/10 Excellent

miguel angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Oct 20, 2023
Thank you for the perfect rating Miguel! We look forward to hosting your future stay.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Oct 17, 2023
Thank for the perfect score Chad! It was a pleasure hosting your stay with us. Looking forward to seeing you soon!

6/10 Okay

Joyce

Stayed 2 nights in Oct 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Nov 1, 2023
Hi Joyce, I certainly appreciate you taking the time to share your experience with us. I sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality. Please let us know how we can ensure your next stay a spectacular one. We are grateful for your support and do hope that we may have the pleasure of welcoming you back to the Westin Galleria Houston in the future.

10/10 Excellent

archil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Oct 3, 2023
Hi Archil! Thank you for sharing your experience. We had a pleasure hosting your stay and can't wait to see you again soon!

10/10 Excellent

Alejandro Luis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Oct 3, 2023
Hi Alejandro! Thank you for letting us host your stay. We are ecstatic to know everything went perfectly. We look forward to seeing you again in the near future!

10/10 Excellent

Sha'Tonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sincerely, Aless - Marketing Coordinator on Sep 28, 2023
Hi Sha'Tonna! Thank you for taking the time to leave us a rating. We had a pleasure hosting you and look forward to seeing you again in the near future. Until next time, safe travels!

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Troy S. on Sep 28, 2023
Love seeing a 5/5 review, Thelma. Thanks a million for the kind review. Hurry Back and see us again soon.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're traveling to Houston, this hotel's location is in the middle of everything you might want to do while visiting. There's a mall connected to the hotel with plenty of stores. The hotel is within 20 mins of the NRG stadium...5 minutes from Steak 48 and other tourist attractions that Houston is know for.
Stayed 3 nights in Sep 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Sep 27, 2023
Hi Christopher! It was truly a pleasure having you as our guest at our hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. We appreciate the kind compliments and is looking forward to hosting you again soon.

2/10 Terrible

Carla

Disliked: Cleanliness, property conditions & facilities
The hotel was terrible, not clean. Just horrible!
Stayed 2 nights in Sep 2023
Response from Troy S. on Sep 26, 2023
Oh no, Carla! I'm so sorry to hear this. We truly hope you had the opportunity to talk to a front desk manager prior to leaving so they could ensure you left satisfied. If there is something we can do for you, please reach out. Thank you.

10/10 Excellent

Renato, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Sep 25, 2023
Thank you for taking the time to leave a review, Renato! We truly appreciate your support and hope to see you again in the near future.

8/10 Good

Joanna

Stayed 1 night in Sep 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Sep 25, 2023
Hi Joanna, thank you for leaving us a review. We would love to make your next stay a wondrous one. If there is anything we can do to elevate your experience, please let us know!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Sep 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Sep 25, 2023
Thank you David for your review! We would love the opportunity to elevate your experience next time. If there is anything that could have made your stay spectacular, please let us know! We hope to see you again in the near future.

10/10 Excellent

Cedric, White Castle

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Stayed 1 night in Sep 2023
Response from Troy S. on Sep 13, 2023
Appreciate your kindness, Cedric. Thank you for staying and reviewing the hotel. Safe Travels!

8/10 Good

Warren Jr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is very convenient. Staff was wonderful. Room and common areas were clean. Would have been perfect if breakfast was included though.
Stayed 1 night in Jun 2023
Response from Troy S. on Sep 13, 2023
Appreciate the feedback, Warren Jr. Thank you for staying and for taking time to review our hotel. Hope to see you again soon.

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Troy S. on Sep 13, 2023
Happy to see those 10/10 stars, Rene! Thank you for staying with us - looking forward to hosting you again in the future.

10/10 Excellent

Imran

Stayed 3 nights in Aug 2023
Response from Troy S. on Sep 28, 2023
Appreciate you and your 5/5 star review, Imran - thanks a million. Can't wait to have you back.

10/10 Excellent

Tawanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place and the staff is exceptional. It is located basically in the mall only steps to great shopping and great food. Will definitely stay here again.
Stayed 3 nights in Sep 2023
Response from Troy S. on Sep 5, 2023
YAY! This makes us so happy to see, Tawanda.Hurry back and see us again soon. Safe Travels.