Dear Rosie, Thank you for choosing to stay at The Westin Houston, Memorial City. It was a pleasure to know you enjoyed your time with us and that our thoughtful hospitality exceeded your expectations. We are also glad our location in proximity to several restaurants and shops was convenient for your visit. We look forward to being your home the next time you are in our area.Be Well,Ana Roseberry,Housekeeping Manager

Dear Aubrey, Thank you for being our guest at The Westin Houston, Memorial City. We are pleased that we could provide you with an enriching stay. We appreciate your generous feedback, and we hope you will choose us every time your travels bring you to our area.Be Well,Daniel Menendez,Assistant Rooms Operations Manager

Dear Philip, Thank you for choosing to stay at The Westin Houston, Memorial City. We are glad our location was convenient for your visit to all the many attractions of our thriving city. We look forward to being your home the next time you are in our area.Be Well,Daniel Menendez,Assistant Rooms Operations Manager

Dear Amy, Thank you for choosing to stay at The Westin Houston, Memorial City. We are glad our location was convenient for your visit to all the many attractions of our thriving city. We look forward to being your home the next time you are in our area.Be Well,Caitlyn DeLong,Assistant Rooms Operations Manager

Dear Lisa, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well,Ana Roseberry,Housekeeping Manager

Dear Luis, It was our pleasure welcoming you to The Westin Houston, Memorial City. As you discovered, our luxury guestrooms with our signature Westin Heavenly Bed and Heavenly Bath rainforest shower are meant to relax and rejuvenate you, all while our team seamlessly takes care of all the details. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Be Well,Ana Roseberry,Housekeeping Manager

Dear Kayla, Thank you for being our guest at The Westin Houston, Memorial City. We are pleased that we could provide you with an enriching stay. We appreciate your generous rating, and we hope you will choose us every time your travels bring you to our area.Be Well,Akram Soufi,Director of Operations

Dear Larry, All of us at The Westin Houston, Memorial City appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Be Well,Akram Soufi,Director of Operations

Dear Efren, Thank you for being our guest at The Westin Houston, Memorial City. We are pleased that we could provide you with an enriching stay. We hope you will choose us every time your travels bring you to our area.Be Well,Akram Soufi,Director of Operations

Dear Milly, We are pleased to know that you enjoyed your stay at The Westin Houston, Memorial City, and what made it more exceptional was the food offered to you at our restaurant. Our focus is on providing every guest with a revitalizing experience, and we appreciate you recognizing our efforts. Thank you for the generous review, and we look forward to your next visit.Be Well,Caitlyn DeLong,Assistant Rooms Operations Manager

Dear Courtney, Thank you for being our guest at The Westin Houston, Memorial City. We are pleased you enjoyed so many aspects of our hotel, but we want to extend our apologies for the disappointing experience you had at our restaurant. We are grateful for your feedback as we are continually striving to improve our guest experience in all areas of our hotel. Thank you again, and we hope to welcome you back soon.Be Well,Caitlyn DeLong,Assistant Rooms Operations Manager

Dear Valued Guest, Thank you for sharing your thoughtful review We are glad you had an overall pleasant stay and that you liked our spotless and intuitively designed property and attentive associates. Having said that, we regret not meeting your expectations regarding your guestroom, and we apologize for any inconvenience this may have caused you. In the future, please know our front desk associates are always available to help make you as comfortable as possible. Thank you again for your feedback, and we hope to welcome you back for the exceptional experience you deserve.Be Well,Daniel MenendezAssistant Rooms Operations Manager

Dear Saulo, Thank you for choosing The Westin Houston, Memorial City. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Ana RoseberryHousekeeping Manager

Dear Hessam, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Houston, Memorial City. We look forward to your return and wish you all the best with your future travels.Be Well,Akram SoufiDirector of Operations

Dear Yanjun, Thank you for choosing us and for taking the time to share your high rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Houston, Memorial City your home whenever your travels bring you to the area.Be Well,Caitlyn DeLongAssistant Rooms Operations Manager

Dear Sarah, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Houston, Memorial City. We look forward to your return and wish you all the best with your future travels.Be Well,Daniel MenendezAssistant Rooms Operations Manager

Dear Valued Guest, Thank you for sharing your perfect rating of The Westin Houston, Memorial City. We are thrilled to know we exceeded your expectations for a great stay. With our thoughtful amenities, inspired accommodations, and energizing location, we take pride in providing our guests with everything they need to explore and enjoy Houston. It was our pleasure hosting you, and we sincerely appreciate your dedication to staying with us again; we look forward to it.Be Well,Ana RoseberryHousekeeping Manager

Dear Alan, Thank you for the review of your time at our hotel. We are sorry that we did not provide you with the seamless and meaningful stay for which we are known. We hope to have another opportunity to welcome you again and show you our commitment to exceptional hospitality.Be Well,Ana Roseberry,Housekeeping Manager

Dear Melissa, Thank you for choosing our hotel. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We hope you will allow us another opportunity to provide you with the enriching stay you deserve.Be Well,Caitlyn DeLong,Assistant Rooms Operations Manager

Dear Jose, Thank you for sharing your review of our hotel. We strive to provide refreshing, enhanced accommodations to every guest, and we sincerely apologize for not meeting these expectations during your stay. We hope you will consider giving us another chance to provide you with the enriching experience you should always expect from us. Thank you once more for choosing us, and we hope to see you again on your next visit to Houston.Be Well,Akram SoufiDirector of Operations

Dear Christine, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at The Westin Houston, Memorial City, and we look forward to serving you again soon. Be Well, Daniel Menendez Assistant Rooms Operations Manager

Dear Natascha, Thank you for being our guest and for your fantastic rating. We are delighted to know you loved every aspect of our hotel during your stay with us. We look forward to welcoming you back soon to The Westin Houston, Memorial City.Be Well,Akram SoufiDirector of Operations

Dear Lori, Thank you for being our guest at The Westin Houston, Memorial City. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well,Daniel MenendezAssistant Rooms Operations Manager

Dear Andrea, Thank you for your rating of The Westin Houston, Memorial City. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Be Well,Daniel MenendezAssistant Rooms Operations Manager

Dear Mark, Thank you for sharing the nice rating about your experience at The Westin Houston, Memorial City. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Be Well,Caitlyn DeLongAssistant Rooms Operations Manager

Dear Julie, Thank you for rating your stay at The Westin Houston, Memorial City. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Be Well,Caitlyn DeLongAssistant Rooms Operations Manager

Dear Gina, Thank you for choosing The Westin Houston, Memorial City, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well,Ana RoseberryHousekeeping Manager

Dear Floy, Thank you for being our guest at The Westin Houston, Memorial City. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well,Daniel MenendezAssistant Rooms Operations Manager

Dear Samantha, Thank you for choosing The Westin Houston, Memorial City, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well,Akram SoufiDirector of Operations

Dear Mr. Mahendra, Thank you for the generous rating of our hotel. The Westin Houston Memorial City is energized by welcoming our guests to the Houston area with spacious accommodations, excellent amenities and a beautiful location. We are pleased you enjoyed your time with us, and we hope you will come back to see us soon.Be Well,Caitlyn DeLongAssistant Rooms Operations Manager

Dear Eugene, Thank you for choosing to stay at The Westin Houston, Memorial City. We are glad our location was convenient for your visit to all the many attractions of our thriving city, particularly the Memorial City Mall. We look forward to being your home the next time you are in our area.Be Well,Akram Soufi,Director of Operations

Dear Inseon, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Houston, Memorial City. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. We will share your thoughtful remarks with everyone, and we look forward to welcoming you back very soon.Be Well,Daniel Menendez,Assistant Rooms Operations Manager

Dear Trevin, Thank you for sharing your feedback regarding your recent stay at The Westin Houston, Memorial City. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. We are so glad you loved our thoughtful amenities. We look forward to welcoming you back soon.Be Well,Daniel MenendezAssistant Rooms Operations Manager

Dear Blas, Thank you for posting a review of your stay with us. We are sorry for the issues you encountered in your guestroom. We have shared your feedback with the appropriate individuals, and we are working with them to prevent such problems from occurring again. We also apologize for your disappointment with the service you received from our associates. We appreciate your valuable feedback and hope you will give us another chance to make a better impression. Please consider giving us another opportunity to provide you with the exceptional experience you deserve.Be Well,Akram Soufi,Director of Operations

Dear Mary, Thank you for rating your experience at The Westin Houston, Memorial City. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We look forward to being your hotel of choice whenever you return to the area. Be Well, Caitlyn DeLong Assistant Rooms Operations Manager

Dear Lola, We are glad you had an outstanding stay at The Westin Houston, Memorial City, and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Be Well, Daniel Menendez Assistant Rooms Operations Manager

Dear Wendy, Thank you for being our guest at The Westin Houston, Memorial City. We are pleased that we could provide you with an enriching stay. We appreciate your generous comments regarding our invigorating surroundings, revitalizing guestrooms, and thoughtful associates. We hope you will choose us every time your travels bring you to our area.Be Well,Akram Soufi,Director of Operations

Dear Marlene, We are thrilled you had an excellent stay at The Westin Houston, Memorial City and appreciate the fantastic rating. It was our pleasure having you, and we look forward to your next visit with us. Be Well, Ana Roseberry Housekeeping Manager

Dear Ebony, Thank you for taking the time to review your stay at The Westin Houston, Memorial City. It is kind of you to recognize our devoted associates for their service. That said, we regret the negative instances you had with some of our team members. We look forward to having you as our guest again whenever your travels bring you back to the area. Be Well, Caitlyn DeLong Assistant Rooms Operations Manager

Dear Tatiana, Thank you for the perfect rating. We are glad you had a wonderful time at The Westin Houston, Memorial City. It was a pleasure having you as our guest, and we look forward to welcoming you back for another experience.Be Well,Ana RoseberryHousekeeping Manager

Dear Ashley, Thank you for choosing The Westin Houston, Memorial City and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Be Well, Ismael Cirnes Rooms Operations Manager

Dear Juan, Thank you for sharing about your stay at The Westin Houston, Memorial City. We appreciate your generous compliments and are pleased we could be a part of enhancing your time here in Houston. We hope we will be your home whenever you are in the area.Be Well,Daniel MenendezAssistant Rooms Operations Manager

Dear Julia, Thank you for taking the time to review your stay. We are glad you appreciated our well-kept property and convenient location. It was a pleasure hosting you at The Westin Houston, Memorial City, and we look forward to your return. Be Well, Akram Soufi Director of Operations

Dear Glenda, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at The Westin Houston, Memorial City. We look forward to having the pleasure of doing so again on your next visit to the area. Be Well, Jeanette Pizano Director of Sales & Operations

Greetings Yvette, Thank you for sharing your experience with us. My hope is that all of our guests have a great experience, and I understand that was not your experience. I have shared your comments with the Hotel Executive team, to prevent any similar experiences from occurring again. I have gotten with the Accounting department, and we discovered the check was posted to your room as an error. I have begun processing a refund for the charge you referenced in your comments. You should see the refund reflected in your account in the next 5-7 business days. I will be sending you an updated receipt showing the refund once it has been processed. Please reach out to me with any questions you may have about the refund; if you choose to join The Westin Houston Memorial City in the future, please reach out to me directly to ensure everything runs smoothly for your reservation Be well, Caitlyn DeLong Assistant Room Operations Manager

Dear Chadwick, It was a pleasure welcoming you to The Westin Houston, Memorial City. Your rating is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit. Be Well, Ana Roseberry Housekeeping Manager

Greetings, Thank you for providing feedback. i have shared it with the hotel leadership team.

Dear Maodong, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Be Well,Jeanette Pizano,Director of Sales & Operations

Dear Lindsey, We are delighted you had a great stay at The Westin Houston, Memorial City. Thank you for the kind rating, and we look forward to hosting you again soon.Be Well,Caitlyn DeLong,Assistant Rooms Operations Manager

Dear Sefu, Thank you so much for the perfect rating of your time at The Westin Houston, Memorial City. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Be Well,Caitlyn DeLongAssistant Rooms Operations Manager