Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Dallas, TX

Good location and good pricing!

Posted Jul 3, 2016
The hotel and location we great! The staff was not as friendly and helpful, but overall it's a good experience :)
5 out of 5
by A verified traveler from Austin, Yx

Great hotel

Posted May 4, 2016
The rooms are very well appointed and spacious. The cleanliness of the room was fantastic. Love the rain head shower.
Comment from Hotel Management
May 26, 2016 by General Manager, Hotel Management
Greetings Rich, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your stay. I will be sure to share this one with our team. We hope to see you again soon! Be Inspired, Kerry Ringham General Manager
5 out of 5
by Berthalina

The perfect stay for a great celrbration

Posted Apr 24, 2016 on Hotels
The stay was for my granddaughters 9th birthday celebrated at American girl store easy to walk to mall easy access to movies and restaurants staff was. Very friendly we plan to make it a yearly visit
Comment from Hotel Management
May 3, 2016 by Kerry, Hotel Management
Greetings, Thank you for your wonderful review on the American Girl experience! It truly is a great package to create wonderful memories. We greatly appreciate your feedback. We hope to see you all again soon. Have a great day! Be Inspired, Kerry Ringham General Manager
5 out of 5
by Penny from Louisiana

Couple's Relaxation

Posted Apr 19, 2016 on Hotels
The staff is what made this stay so absolutely wonderful. From check in to check out everyone was awesome!!! Check in was VERY quick & easy. Bathroom was large & accessible. Loved being able to go to the mall without going outside.
Comment from Hotel Management
May 3, 2016 by Kerry, Hotel Management
Greetings Penny, Thank you for your review! I have shared your comments with our team. We appreciate you taking the time to tell us about your experience. We hope to have you back soon! Be Well, Kerry Ringham General Manager
4 out of 5
by A verified traveler

Easy to find

Posted Apr 13, 2016 on Hotels
Hotel was fine..guess I failed to read amenities carefully, since I was expecting a microwave (on special diet)
Comment from Hotel Management
May 4, 2016 by Kerry, Hotel Management
Greetings, Thank you for your review! We appreciate you taking the time to tell us about your experience. Be Well, Kerry Ringham General Manager
5 out of 5
by Jerald

Posted Apr 12, 2016 on Hotels
Comment from Hotel Management
May 3, 2016 by Kerry, Hotel Management
Greetings Jerald, Thank you for the positive feedback! We greatly appreciate you taking the time to rate your stay. We hope to see you again soon. Have a great day! Be Inspired, Kerry Ringham General Manager
5 out of 5
by A verified traveler

Posted Apr 6, 2016
Pros: Location
Location: Great location! In the heart of everything!
The hotel was convenient to my activities. The staff was friendly yet professional. I would definitely stay here again.
Comment from Hotel Management
May 3, 2016 by General Manager, Hotel Management
Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your stay. We hope to see you again soon. Be Inspired, Kerry Ringham General Manager
4 out of 5
by Alex from Fort Worth

Great Experience

Posted Mar 22, 2016 on Hotels
Great experience from check in! Friendly staff nice rooms. The large "waterfall" shower was amazing! Within walking distance to Memorial City Mall.
Comment from Hotel Management
May 3, 2016 by Kerry, Hotel Management
Greetings Alex, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your stay. We hope to see you again soon. Have a great day! Be Inspired, Kerry Ringham General Manager
5 out of 5
by A verified traveler from houston texas

nice hotel, nice over view of the area.

Posted Feb 25, 2016
Since the moment we walked in everyone greeted us with warm welcomings. We requested a room with a view and the receptionist even gave us a choice to what view we wanted. A big plus. Rooms very clean and comfy. Loved the Rainfall shower heads in the shower really helped relax and sleep comfy. Valet parking is a better choice if you know you will be out late at night like we did. The guys in valet were very fast and respectful. They were helpful to answer any questions and give directions to local businesses if needed. We are from the area and didn't need much assistance but it was nice of the whole hotel staff to take the moment and give us information of what to do in the area or what businesses were around the area for us to eat and enjoy. I will definitely come back to this west in. I will say be prepare it is pretty costly to stay here. Valet 26$ well worth it. And there is no free breakfast available But plenty of restaurants in the area and a brige connected to memorial city mall. I loved it!!!
Comment from Hotel Management
Mar 2, 2016 by General Manager, Hotel Management
Greetings, Thank you for the great feedback! We appreciate all guests that take the time to let us know how we are doing. I was pleased to read that you enjoyed some of the hotel amenities and businesses in the area. I look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Inspired, Kerry Ringham General Manager
4 out of 5
by Jo Ann from Boerne Texas

Never found our things.

Posted Feb 22, 2016 on Hotels
Great stay! The only thing I found wrong is we left in a hurry to go to a family party at 11am. And we forgot a sweater and my husband left his necklace with a cross on it and when we called to clam it. No where to be found.