Ratings based on 487 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Monterrey

Muy bien

Posted Aug 24, 2015
Pros: el baño y las camas
Cons: el piso
Muy limpio, las camas riquisimas, lo único que lo afectaba es que estaban cambiando el piso y se veía un poco feo pero en general todo muy bien
3 out of 5
by A verified traveler from Calgary

Convenient for shopping

Posted Aug 21, 2015
Pros: The pool was a good size, beds were comfortable, convenient shopping as it is located in a mall.
Cons: Room cleanliness. We also had issues with the pay-per-view system glitching in the middle of movies.
Location: If you want to take a drive, the Ocean Star Museum at Galveston was awesome to see. You can see dolphins in the harbour too.
I was expecting a lot more. This one, you are paying for convenience. Everything is extra. There is a great steak house, and an Italian restaurant just across the road. Both have excellent food.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Right at home

Posted Aug 15, 2015
Pros: Big outside roof pool, with plenty of towels and pool noodles. Room was huge and the view of the city was nice.
Location: Galleria mall is attached. Easy access to highways.
Super friendly check-in/out staff made us feel right at home. Beautiful facility adjacent to Galleria mall. Wide halls, big rooms, tasteful, neutral decor. Easy access to highway and garage.
Comment from EPC
Aug 21, 2015 by Candance T., EPC
Greetings, Thank you for taking the time to provide us with feedback on your recent stay at the Westin Oaks. I am elated to hear that our front desk staff provided you with a welcoming experience, as we strive to with all of our guests. I'm happy that our property created a relaxing environment and that the Galleria Mall and surrounding area was easily accessible for you. Should your travels bring you back to the Galleria Houston, we hope to be your first hotel choice. Be Well, Candance Taylor Guest Relations Coordinator Westin Oaks at the Galleria Houston
4 out of 5
Recommended
for Everyone
by A verified traveler from MEXICO

ESTANCIA

Posted Jul 22, 2015
Pros: EN GENERAL TODO
Cons: CUIDADO A LA HORA DE ENTREGAR LOS CUARTOS SEGUN LOS TIPOS DE CAMAS SOLICITADOS
Location: MUY RICOS RESTAURANTES PARA COMER FUERA Y CERCA, VARIAS TIENDAS CERCANAS INTERESANTES Y NI HABLAR DEL MALL EN EL QUE SE ENCUENTRA, INCREIBLE!!!
MARAVILLOSA UBICACION, SOLO TUVE UN PEQUENO DETALLE YA QUE HABIA SOLICITADO CAMA KING Y ME DIERON DOS DOBLES Y CON EL CANSANCIO DEL VIAJE YA NO QUISE CAMBIAR DE TIPO DE CUARTO, MUY AGRADABLE EL BAR, EL RESTAURANTE MUY RICO Y EL GYM MUY COMODO PARA SACARTE DEL APURO!!! REGRESARIA!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from AL

Wonderful hotel

Posted Jul 13, 2015
The hotel was great. Location, staff, amenities and furnishings were lovely. Tbe parking was abysmal. Traveling the final 100 yards took 30 minutes. Large sections of parking are cordoned off for valet, car wash or reconstruction, making it very difficult to navigate, park or even turn around.
Comment from Hotel Management
Aug 22, 2015 by Candance T., Hotel Management
Greetings Al, Thank you for providing us with feedback on your recent stay at the Westin Oaks. it is delightful to hear that our staff and property provided you with a refreshing experience. I apologize for the inconvenience caused by the parking traffic. We do recommend our guest to take full advantage of our valet services during your visit to encourage a peaceful stay. We hope for the opportunity to host you again in the near future. Be Well, Candance Taylor Guest Relations Coordinator Westin Oaks at the Galleria Houston
3 out of 5
Recommended
for Everyone
by A verified traveler from Curley

Nice access to galleria mall

Posted Jul 13, 2015
Ok experience. Did not like that deposit was taken from my account without being discussed with me but overall nice hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2015
This is a good hotel in a very convenient location. The staff was very friendly and polite. It connects to the galleria so the shopping was as much as you would want and there was easy access to a number of different eating options.
Comment from EPC
Aug 28, 2015 by Candance T., EPC
Greetings, Thank you for taking time to provide us with feedback on your recent stay. I am delighted to hear that our staff was able to provide you with a welcoming Westin experience. It is great that you were able to take full advantage of the attraction in the Galleria Houston. We hope for another opportunity to host you again in the near future. Be Well, Candance T. Guest Relations Coordinator Westin Oaks at the Galleria Houston
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Conveniente hotel at the Galleria mall

Posted Jul 7, 2015
Pros: Comfortable, convenient.
Location: First class shopping and dining
Good quiet hotel, it is great to have a hotel of this class "attached" to a very good shopping center.
Comment from EPC
Aug 28, 2015 by Candance T., EPC
Greetings Mexico, Thank you for taking time to provide us with feedback on your recent stay. We appreciate your kind words. I am happy to hear that you were able to enjoy the refreshing Westin experience during your visit. We hope to host you again in the near future. Be Well, Candance T. Guest Relations Coordinator Westin Oaks at the Galleria Houston
4 out of 5
Recommended
for Everyone
by A verified traveler

Súper

Posted Jul 7, 2015
Excelente hotel para cuando queremos ir de compras! Las habitaciones con mucho espacio y camas súper cómodas Muy recomendable!
5 out of 5
Recommended
for Everyone
by A verified traveler from A

Being in the Galleria Mall

Posted Jun 23, 2015
The hotel location of this hotel is the best being inside the Galleria Mall. As for luxury not much compare to the other hotels in Houston the most awsome thing is just the location.
Comment from Hotel Management
Jun 30, 2015 by WestinGalleriaWestinOaks, Hotel Management
Greetings A, Thank you for leaving us feedback on your stay. We are delighted to hear that our close proximity to the Galleria Mall proved beneficial to your stay. It might interest you to know that since our last renovations took place in 2009, Starwood and Westin regulations dictate that the next round of renovations begin in the near future. We hope that we can look forward to hosting you again post-renovations. Warm regards, Veli Shah Guest Relations Coordinator