Ratings based on 686 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Veracruz, Mexico

Para lo que es un hotel con mall

Posted Aug 11, 2016
Pros: Me ha gustado que puedo dejar andar a mis hijos menores de edad ir y venir al mall con tranquilidad.
Cons: Lo de la unifila para hacer las entradas o salidad y lo del valet parking que tarda un poco
Location: Muchos y variados restaurantes, centros financieros y bancos, además de estar sobre una avenida en la que encuentras de todo (westheimer)
En general excelente en todos los sentidos, un poco lento el servicio de chek in y check out, no hay unifila y eso hace que de un lado pases 5 personas y tu esperando detrás de otra que esta lenta su ingreso o salida
4 out of 5
by A verified traveler

Excellent for shopping spree

Posted Aug 11, 2016
This is the first time we do our annual shopping spree with my daughter in a place other than Miami. Well, it's really convenient, there's a duty free office inside the mall and everyone honors the southern hospitality. Rooms are extra spacious, clean and although a bit dated, everything is comfortable and nice. It is nice to not have to lug your bags all day, since you can go to your room and leave stuff there and start over! Breakfast choices are limited though, you either have breakfast at the White Oak (expensive and breakfasts are not its fortè) or Starbucks. No other choice. As for the attention by the staff, excellent, though the number one asset in this hotel is Mrs Shirley Jackson, senior concierge. One can see why she is Senior Concierge, she will take care of your needs with a great attitude and a happy face. Thank you!
3 out of 5
by A verified traveler

Agradable estancia

Posted Aug 9, 2016
El hotel se encuentra con unas instalaciones un poco viejas. A pesar de eso el personal es muy amable y da un muy buen servicio. Un poco dificil el estacionamiento ya que solo cuenta con valer parking. Muy buena ubicacion si se trata de el mall la galeria.
4 out of 5
by A verified traveler

Posted Aug 6, 2016
Having a microwave would have been nice. Very clean. Nice bed and bedding. Tub spigot a bit loose at the wall (serviceable and not so easy to fix properly, so not a big deal). Nice rainfall shower.
3 out of 5
by A verified traveler from BEIRUT

nice hotel close to the shopping area

Posted Aug 3, 2016
Pros: close to the galleria
Cons: the parking
Location: shopping
the disadvantage is ,there are no parking area designated to the hotel customers , you will be lucky if you can find a park to your car , this is no good
3 out of 5
by A verified traveler

Hotel on the gelleria premises

Posted Aug 3, 2016
Pros: Easy access and easy free parking
Cons: Efficiency of staff and refurbishment
Location: Excellent location and attached to the very extensive galleria.
Acceptable and comfortable acceptable and comfortable
5 out of 5
by A verified traveler

Posted Jul 26, 2016
Great staff! The restaurant staff went above and beyond for my special needs child. They are awesome!
5 out of 5
by A verified traveler from Houston, Texas

Todo está increíble!! De diez

Posted Jun 26, 2016
Todo es genial en este hotel, atención, personal, servicio, limpieza, comodidad, comida, todo queda cerca, es Fabuloso todo, excelente ambiente.
4 out of 5
by A verified traveler

Posted Jun 8, 2016
The room smelled like mildew, but it has been raining a lot in Texas
5 out of 5
by A verified traveler from Mexico

Muy comodo si se piensa ir de compras.

Posted Jun 1, 2016
Comodo, confortable, limpio. Hace falta que lo remodelen de la fachada