Ratings based on 250 Verified Reviews

4.4 out of 5
84% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2017
Great staff! Great location. Room really comfortable. I will come back
Comment from Hotel Management
Jun 24, 2017 by General Manager, Hotel Management
Thank you for being our guest at The Whitehall Houston. We are delighted to know our location was ideal for your needs and that you were impressed with the service provided by our courteous staff. It was a pleasure hosting you, and we look forward to seeing you again soon! Best Regards, Sal Khatri, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great for the price

Posted Jun 7, 2017
Stayed for a music festival, very convenient, quiet on weekend.
Comment from Hotel Management
Jun 10, 2017 by General Manager , Hotel Management
Thank you for taking the time to review your stay at The Whitehall Houston. We are delighted to know you found us to be a good value and that our location was perfect for your needs. It was our genuine pleasure to host you, and we look forward to welcoming you on your next trip to Houston. Best Regards, Sal Khatri, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati

Very nice hotel in downtown business/museum distri

Posted Jun 6, 2017
Excellent but parking is a little steep and rooms could come with mini fridge in all rooms.
Comment from Hotel Management
Jun 7, 2017 by General Manager, Hotel Management
We appreciate you sharing your feedback. We are devoted to ensuring all guests have a wonderful experience at our iconic boutique hotel, and we are happy to read you thoroughly enjoyed your visit with us. We hope you will make The Whitehall Houston your preferred hotel whenever your travel brings you back to our city. We look forward to hosting you again! Best Regards, Sal Khatri General Manager
3 out of 5
by A verified traveler

Overrated Hotel

Posted Jun 5, 2017
This hotel should be rated as a 2 star hotel. The rooms are aged and in need of renovation (paint is not enough). It wasn't a bad place, but it was not worth the price. I wouldn't stay here again.
Comment from Hotel Management
Jun 6, 2017 by General Manager, Hotel Management
Thank you for taking the time to give us your feedback. We are sorry our hotel did not meet your expectations in regard to our pricing. As such we review our pricing regularly to make sure that we are priced competitively. Your observation in regard to your room will be shared with our future renovation team. We hope you will consider choosing us again. Best Regards, Sal Khatri, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
Very friendly helpful staff. Close to all attractions we visited.
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your stay at The Whitehall Houston. We are thrilled to read you loved the service you received from our courteous associates and that our convenient location was perfect for your needs. We look forward to welcoming you back for another visit. Best Regards, Sal Khatri, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

A bit too far from the tourist area - eg no shops

Posted May 21, 2017
Pros: As above.
Cons: Nothing I can think of
Location: Did not realise that downtown meant the business district so not so good for tourists.
Nice hotel and pleasant staff. Enjoyed our stay, the shuttle bus was a great idea.
Comment from Hotel Management
May 23, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at The Whitehall Houston. It’s good to read you were benefited by our complimentary shuttle service to Houston's downtown destinations and that you liked our courteous associates. Having said that, we are sorry to read that our location was not that appealing to you. It was our pleasure having you as our guest, and we hope to see you again soon. Best Regards, Sal Khatri, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
great hotel. The staff was nice and very helpful. The staff memeber i mostly spoke with, was a guy named Tate. He was very helpful with everything. The out door pool are was perfect too
Comment from Hotel Management
May 11, 2017 by General Manager, Hotel Management
Thank you for the wonderful review and the compliments about our staff, especially Tate. I will share your kind comments with them. We hope The Whitehall Houston is your first choice every time you visit Houston! Best Regards, Sal Khatri, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great hotel in downtown Houston

Posted Apr 25, 2017
Pros: Everyone went above and beyond to make our stay pleasant.
Cons: Mini-fridge in the room would be nice.
Location: About a mile from the convention center - somewhat business neighborhood, but I felt totally comfortable walking around at night.
Super nice staff! Clean, comfortable rooms. Our robotics team was there for the world championships and they opened up part of the restaurant to serve ice cream to the kids late at night (after the restaurant was closed).
Comment from Hotel Management
Apr 26, 2017 by General Manager , Hotel Management
Thank you for being our guest at The Whitehall Houston. We are delighted to know our location worked well for your need and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team for a job well done! It was a pleasure hosting you, and we look forward to seeing you again soon! Best Regards, Sal Khatri,
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Excellent hotel close to Toyota Center

Posted Apr 24, 2017
Pros: Love the location, staff and overall general look of the Hotel.
Cons: I can't think of anything! Would definitely stay here again!
Location: It is located in downtown Houston. We attended the Houston Rockets playoff game, We did not have time to do anything else because of time.
We were in Houston for the NBA playoff game. We arrived at the hotel 1 hour early and were given complimentary passes to the hotel lounge until our room was ready. We were checked in promptly at 3:00 p.m. Room was nice and clean. Had dinner in the hotel restaurant. Food and service were excellent. Hotel is close enough to walk to the arena, but we took the shuttle offered by the Hotel. They picked us up promptly after the game.
Comment from Hotel Management
Apr 26, 2017 by General Manager , Hotel Management
Clint, thank you for choosing to stay at The Whitehall Houston. We are delighted to know you enjoyed your time with us and that our location close to various attractions of the city was perfect for your needs. It's good to know you enjoyed dining with us at Edgar's Hermano. Your comments have been shared with my entire team, and they truly appreciated the recognition. It was a pleasure hosting you, and we look forward to welcoming you back soon! Best Regards, Sal Khatri, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, great location, great atmosphere.

Posted Apr 21, 2017
The staff was SUPERB! The location was GREAT! The common areas were FABULOUS! The room was large and clean. The only thing that wasn't a 5 outtta 5 was the bedding. The mattresses and linens could use an upgrade. Otherwise, this was a great hotel and I would stay here again without a doubt.
Comment from Hotel Management
Apr 21, 2017 by General Manager , Hotel Management
Thank you for sharing your experience at The Whitehall Houston. We are so happy to know our location worked well for your trip and that you were very much impressed with the service provided by our associates. I will surely share your praises with all my team members. We appreciate your observation and look forward to serving you as our guest again soon. Best Regards, Sal Khatri General Manager