Ratings based on 383 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2015
A beautiful resort, comfortable room, great staffs.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Quick family trip before school started

Posted Aug 24, 2015
Pros: The pool area is so family-friendly. The rooms are immaculate and beautiful.
Location: We drove around the corner to Beck's Prime restaurant, and then realized there was a walking trail that we could have taken.
Took our twin 8-year old girls on a quick, weekend trip right before school started. I knew they had a nice pool, but I was completely blown away when we walked out to the "pool" area (which is more like a mini-water-park). I had no idea they had fun water slides, waterfalls, hot tub, hula-hoop contests, free snow-cones, all kinds of fun events for the kids, lazy river with tubes, etc. It was SO much fun. Very family-friendly - I was totally relaxed at letting the girls run around while I lounged in a chair by the pool. The area is small enough that kids won't get lost, but large enough to keep them entertained. We are already planning a longer stay soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lufkin, TX

Very nice hotel! Will definitely go back!

Posted Aug 15, 2015
Great hotel! Perfect for a weekend get-away with the kids or for a business trip. Very clean rooms, great pool area, & close to mall & shopping. Only negative to me was you have to check-in & out at a separate building than your hotel. Not too bad if you know ahead of time, but if not it's a bit confusing. Overall we were very pleased with hotel & staff! Thanks for a great stay:)
Comment from Hotel Management
Aug 17, 2015 by Leeann Sullinger, Hotel Management
Thanks for sharing your review with us. We offer check in/check out at both our main conference building as well as our living room near our guest room buildings. Sorry for any confusion this may have caused. Look forward to your next stay at the Resort!
5 out of 5
Recommended
for Everyone
by A verified traveler from Laredo, Tx

Beautiful natural setting

Posted Aug 11, 2015
So much to do in the middle of the woods: golf, water park, shopping, restaurants and concert venue all within a couple of miles
Comment from EPC
Aug 17, 2015 by Leeann Sullinger, EPC
Glad you got to experience all the new on-site amenities and local attractions in the area. Look forward to you staying with us again.
5 out of 5
Recommended
for Families
by A verified traveler

Perfect place for a staycation

Posted Aug 10, 2015
Pros: Rooms were modern. Hotel is close to shopping and restaurants. Lazy river was our favorite thing to do.
Location: Lots of shopping and great places to eat.
Just an hour from home but we really felt like we were on vacation. Pool and lazy river rival any destination vacation we have taken.
Comment from EPC
Aug 17, 2015 by Leeann Sullinger, EPC
So glad we're your perfect staycation destination. Look forward to your next visit just an hour away!
5 out of 5
Recommended
for Everyone
by A verified traveler from Z

Very peaceful resort

Posted Aug 9, 2015
Had a great time with the grandchildren , staff was very attentive to our needs and eager to make us comfortable
Comment from EPC
Aug 17, 2015 by Leeann Sullinger, EPC
Glad to hear you had a great time with your grandchildren! We look forward to you visiting us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Katy, TX

Had a nice time

Posted Jul 27, 2015
Pros: The rooms were superior and the pool area was large and accommodating to all ages.
Cons: As above, some food service after 11pm.
We arrived in the afternoon for a function off premises. The pools were nearly at capacity and the servers were very attentive and quick to bring our drinks. This is a great place for a family get together. Something for all ages. The only downside is that it closes down at 11 pm. Order all you drinks and food before then.
Comment from Hotel Management
Jul 30, 2015 by Leeann, Hotel Management
Thanks for sharing your feedback with us. Glad to hear you enjoyed our pool complex and poolside dining. Cool Water Cafe closes at 11:00pm due to location close to guest rooms, but we do offer a Bistro in the Conference Center building that is open until 2:00am for your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

Family Friendly Getaway

Posted Jul 26, 2015
This resort has something for the whole family. My son didn't want to get out of their big size pools. We just enjoyed the attentive staff and their customer service. They have a variety on their menu by the pool. The prices are not that high. You can get the all day cup for free refills. The resort is pricey for a night, but the the front desk told me to call them first. If they have have a lot of space, they can sometimes give you a discount. We live in Houston. It was nice not to drive so far to go home.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel with excellent amenities.

Posted Jul 24, 2015
This was our third time to stay here. They have added so much like the lazy river and fabulous steakhouse. This is the only place we will stay when we go to The Woodlands.
Comment from Hotel Management
Jul 27, 2015 by Leeann, Hotel Management
Glad to hear how much you enjoyed our newly renovated Resort with lazy river and steakhouse amenities. So pleased we are your preferred visit in The Woodlands. Look forward to you staying again soon.
3 out of 5
by A verified traveler from Miami, Fl

NICE PROPERTY, IMPOLITE MANAGERS

Posted Jul 22, 2015
Pros: Rooms, Pool
Cons: Noisy Neighbors, Rude Managers, Breakfast was limited
Location: Market Street, Woodlands Waterway
This hotel is beautiful, it's a pity the managers are discourteous and sarcastic. My friend and I ordered drinks from the pool bar, and the manager took it upon himself to interrogate and question us. He assumed the role of a cop and asked my my birthday and address. I understand he needs to make sure I am of age. But he never expressed this is a professional/ courteous manner. He just threw me back my ID. As a paying customer, I did not appreciate his demeanor, especially for a manager. He then ended up bringing me the wrong drink because he was so preoccupied with my ID. I'm from Miami and I have a Florida ID, Hopefully now Pool Manager Marcus has been exposed to a Florida ID and will not harass another guest from out of state. Aside from this and noise level from the room next door, it is a lovely property and the rest of the staff was helpful and friendly.
Comment from Hotel Management
Jul 28, 2015 by Leeann, Hotel Management
Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you experienced at Cool Water Cafe while trying to order drinks. Our staff is trained to ID guests for safety in a professional and courteous manner and we are sorry your experience didn't exceed your expectations.