Ratings based on 415 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sugar Land, TX

Excellent Location

Posted Jan 25, 2016
Pros: Ease of check-in, friendly staff
Cons: In certain areas the hotel is showing it's age a bit, but still an excellent place to stay.
Location: Lots to do near by, with the Concert Pavilion, to great shopping, to a number of great restaurants.....
This hotel is in the perfect location for work or fun in The Woodlands. I have stayed their several times and have never been disappointed. The staff is excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2016
Cómodo, bien ubicado, buen parking, acceso al water wey
4 out of 5
Recommended
for Everyone
by A verified traveler from mexico city

Slow days.

Posted Jan 2, 2016
The location of this hotel is excellent: on one side you have the river walk and on the other the shopping mall and movie theaters. I stayed here from Christmas to New Year and the hotel was almost empty. The disadvantage of this was that they decided not to put the breakfast buffet so we had to order from the menu which is very limited. The room looked a little dusty and We had a very difficult time "begging" the cleaning woman for four towels instead of three. I had to do this every single day...
3 out of 5
Recommended
for Everyone
by A verified traveler

Great Location in The Woodlands

Posted Dec 17, 2015
Pros: LOCATION
Cons: Rooms need to be updated and Wi-Fi needs to just be part of the stay, it is almost 2016. It is expected, not an add-on.
Location: Great shopping and restaurants within easy walking distance.....perfect location
The hotel staff was very friendly and helpful. The hotel seems to be getting a little old, I have stayed there several times over the years, but this time it just is showing it's age. I think it would be well served for a face lift. But I would imagine it is full all the time, as the location is excellent.
Comment from Hotel Management
Dec 22, 2015 by Hotel Executive Administrator, Hotel Management
We are in receipt of your survey and we thank you for taking time to complete it. We do appreciate it when our guests advise us of their likes and dislikes of our hotel; so we were glad to see your comments about location and staff. Yes, it is a great location for shopping and entertainment. We were surprised of your comments about our décor and wear and tear, as we have had a recent upgrade on both and get compliments every day. I will take your comments to our General Manager and Director of Hotel Operations and let them present them to our Owners for further discussion. Perhaps we could make some changes that would please you. Effective January 15, 2015, all Marriott Rewards and Ritz Carlton Rewards Members who book directly on Marriott.com or Marriott brand websites, will have complimentary basic WiFi service. Had your reservation been booked through www.Marriott.com, your internet would have been comp. Internet charges are still in effect for those guests who don’t book thru our website, due to an extremely high bandwidth that we offer. We have to provide a safe and effective service that allows each guestroom to connect to six devices, VPM compatibility; 24 hour support to troubleshoot connectivity issues and limited data protection. This type of service and bandwidth incurs a cost so we must charge our guests for a service they value. Again, our Marriott Rewards guests who book through our website are not charged. Again, thank you for sharing your feedback. We look forward to serving you the next time you are in our area. Kindest regards ~
3 out of 5
by A verified traveler

Nice area surrounding the hotel.

Posted Nov 18, 2015
There was no fridge or microwave. The bed was comfortable and the room temperature was easily adjustable.
4 out of 5
Recommended
for Couples
by Not Provided

This traveler left a rating score only Posted Nov 10, 2015 on Hotels
5 out of 5
Recommended
for Couples
by Jake from Houston

Grade A Weekend Retreat.

Posted Nov 5, 2015 on Hotels
My hotel room was pristine when I arrived. King-size bed, corner room, and a view of the waterway strip. Great weekend stay.
5 out of 5
Recommended
for Getaway With Friends
by Barbara from Ft. Worth,Texas( TCU Area)

Posted Oct 30, 2015 on Hotels
ENJOYED MY STAY AT THE WATERWAY HOTEL,SUPERB SERVICE EXPECIALLY FOOD SERVICE AND VALET PARKING. THE PERSON GREETING THE GUEST AT THE FRONT ENTRANCE WAS A LITTLE ANNOYING DUE TO HER PERSISTENCE AND HER RUSHING MANNER.
4 out of 5
Recommended
for Couples
by Sierra L.

Birthday fun

Posted Oct 28, 2015 on Orbitz
Too overpriced for the one night stay, for the size of the room.
4 out of 5
Recommended
for Couples
by Manuel

This traveler left a rating score only Posted Oct 26, 2015 on Hotels