Meeting facility

Reviews of The Woodlands Waterway Marriott Hotel & Convention Center

4 out of 5
The Woodlands Waterway Marriott Hotel & Convention Center
1601 Lake Robbins Dr, The Woodlands, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 744 out of 1000 reviews" "
Rating 8 - Good. 160 out of 1000 reviews" "
Rating 6 - Okay. 49 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, close to alot of bars and restaurants... Not enough towels
Stayed 2 nights in Apr 2024

8/10 Good

yumi, Rancho Palos Verdes,

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

Sophie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, amazing accommodations, huge property, comfy bed. I don’t want to stay anywhere else in the Woodlands!
Stayed 1 night in Apr 2024
Response from Troy S. on Apr 15, 2024
We don't want you to stay anywhere else either, Sophie! Thanks for the kind review. Hurry Back!

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very quiet!
Stayed 1 night in Apr 2024
Response from Troy S. on Apr 15, 2024
Your review is so kind, Ana. Thank you for the awesome 5/5 review. Safe travels.

10/10 Excellent

giuseppe

Business traveler
Easy walking access to the town
Stayed 3 nights in Apr 2024
Response from Troy S. on Apr 12, 2024
We love our location and so happy that you enjoyed it too.Looking forward to having you back again soon.Safe Travels,

8/10 Good

Robert, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Troy S. on Apr 11, 2024
Thank you for the review, Robert - appreciate it very much. If there is ever anything we can do to ensure that 5th star, please let us know.Safe Travels!

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and nicely decorated. The bed was comfortable, and the bathroom was clean and updated. The customer service for check-in, check out and parking was great. The area is very nice. Restaurants, shopping center, movie, theater, and walking paths.
Stayed 2 nights in Apr 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Apr 9, 2024
We are so appreciative of the amazing compliments, Amy! It was truly a pleasure hosting your stay and your positive feedback are rewarding. Thank you for staying with us in the Woodlands. We can't wait to welcome you back!

10/10 Excellent

JOSE, Conroe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fine top class hotel, the staff was excellent the accommodations superb! this is the place to stay for an excellent experience, highly recommended!
Stayed 1 night in Apr 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Apr 9, 2024
You are so kind, Jose. Thank you for the lovely compliments! Our staff works hard to ensure our guests have the most amazing experience with us. We hope to welcome you back in the near future!

10/10 Excellent

Jonathan, Northlake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay ! Will come back again
Stayed 1 night in Apr 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Apr 9, 2024
You're awesome, Jonathan! Thank you for staying with us. We can not wait to welcome you back!

10/10 Excellent

Robert P, Loudon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is just like being at a resort
Stayed 4 nights in Mar 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Apr 4, 2024
Thank you, Robert P! We take pride in providing excellent services for our guests. It is a pleasure hearing you had a wonderful time. Looking forward to welcoming you back!

10/10 Excellent

VALERIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! The staff here is amazing!!!
Stayed 2 nights in Mar 2024
Response from Troy S. on Mar 25, 2024
You're amazing too, VALERIE! Thanks for the outstanding review.

10/10 Excellent

Jeff, South windsor

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and convenient in every way. Minor complaint parking very expensive for guests!
Stayed 3 nights in Mar 2024
Response from Troy S. on Mar 25, 2024
Thank you so much, Jeff...appreciate the kind review. Thanks for the information about the parking... I'll share with the team. Safe Travels.

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with a great view.
Stayed 2 nights in Mar 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Mar 21, 2024
You're lovely, Hayley! Thank you for staying at the Woodlands Waterway Marriott. We hope to welcome you back in the near future!

8/10 Good

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility with lots of amenities but the quality of food was not what we expected. Drinks from the bar were excellent however.
Stayed 1 night in Mar 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Mar 21, 2024
Thank you for staying with us, Charlotte! At Acqua Restaurant & Lounge, we have a little of everything for everyone. We hope you will give our menu another try and if you need any recommendations, let us know! We appreciate your support and wish you safe travels!

10/10 Excellent

Jeffrey

Stayed 2 nights in Mar 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Apr 9, 2024
Thank you for the perfect score, Jeffrey! It was a pleasure hosting your stay and we are glad to know you had a wonderful experience with us.

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!! Beautiful view of the canal!!! Enjoyed the hot tub and fire pit!! Very clean!!!
Stayed 1 night in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Mar 5, 2024
Thank you for the compliments, Rhonda! We truly are appreciative of your support and look forward to seeing you again soon.

4/10 Poor

Joshua

Stayed 1 night in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 29, 2024
Thank you for the review, Joshua! We would love the chance to hear about your experience and how we can elevate your stay next time!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 27, 2024
Nothing is more important than your satisfaction, Stephanie, so we are delighted you gave us a perfect score. We appreciate your support and look forward to seeing you again soon.

10/10 Excellent

Guillermo

Liked: Property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 27, 2024
We appreciate you taking the time to leave us a review, Guillermo. We value your feedback! From your perfect rating, we are glad that we were able to meet your expectations.

10/10 Excellent

Iwona, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, excellent location, multiple dining options
Stayed 2 nights in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 23, 2024
Thank you, Iwona! We love being able to offer our guests a piece of everything and all things to ensure that they unlock boundless travel opportunities. Looking forward to hosting your future stay in the Woodlands!

10/10 Excellent

Veronica

Stayed 2 nights in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Mar 21, 2024
We appreciate the perfect score, Veronica! It brings us great delight when our guests enjoy their experience with us. Looking forward to hosting your future stays!

10/10 Excellent

James

Liked: Property conditions & facilities
Everything was excellent.
Stayed 2 nights in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 6, 2024
Thank you for your kind compliment, James. We are glad to learn you had a wondrous experience with us. It was a pleasure having you as our guest and we can't wait to welcome you back!

10/10 Excellent

Juan, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how the staff throughout the whole hotel was very accommodating
Stayed 1 night in Jan 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 31, 2024
Thank you for sharing your experience while staying at our hotel! Our staff works hard to make your experience exceptional, so it is wonderful to hear that you were satisfied!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
This is my 2nd year staying at this hotel. We celebrate the USMC Ball. They are truly wonderful host for the celebration.
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 26, 2024
Thank you, Melissa! It was a pleasure to hear how much you have enjoyed the events held with us. We would like to take this opportunity to thank you for your continued support!

10/10 Excellent

Michael

Business traveler, Traveled with family
Stayed 1 night in Jan 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 22, 2024
Thank you for taking the time to leave us a review, Michael! Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at our hotel, and we look forward to welcoming you again soon.

10/10 Excellent

Christine, Cuero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 19, 2024
Thank you, Christine! We appreciate you taking the time to leave us a review. We value your feedback! From your perfect rating, we are glad that we were able to meet your expectations.

10/10 Excellent

Luis, Medellin

Stayed 2 nights in Jan 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 18, 2024
Thank you, Luis! Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at our hotel, and we look forward to welcoming you again soon.

10/10 Excellent

Annette

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 12, 2024
Nothing is more important than your satisfaction when staying with us, so we are delighted you gave us a perfect score! We truly appreciate your support and look forward to seeing you again soon.

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was quiet and clean. Room was large with a great view of the waterway.
Stayed 1 night in Jan 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 9, 2024
It was a pleasure having you as our guest at our hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for your nice compliment. We look forward to hosting you again soon.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 8, 2024
Thank you for the perfect score, Gary! It was truly a pleasure hosting your stay and we are delighted you had a marvelous experience! We look forward to hosting your future stay in the Woodlands.

4/10 Poor

FNU

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ehh
I booked my room about a month in advance and when I checked into the hotel they told me they didn’t have my room ready. So they put me in an ADA accessible room and I think they upcharged me because what was quoted and what I was charged was different. I asked the receptionist on the front desk for a receipt after I checked out but she told me that “I can’t print receipts or invoices”.
Stayed 2 nights in Dec 2023
Response from Troy S. on Jan 8, 2024
Thanks for your review, FNU. I'm sorry that you ran into this issue and we have spoken with the front desk about your review. If you feel like you have been charged incorrectly, please reach out to the hotel - they will assist. Thank you.

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023
Response from Troy S. on Jan 8, 2024
Thanks a million for the 10/10 review, Jessica. We are so happy to see you enjoyed your time here on property. Looking forward to hosting you again in the future.

10/10 Excellent

Kristie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience to celebrate my birthday! Thank you!
Stayed 1 night in Dec 2023
Response from Troy S. on Jan 2, 2024
Yay! Happy Birthday, Kristie. So happy you enjoyed your visit.

10/10 Excellent

Ross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the proximity to the concert venue. Best place to stay.
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 7, 2024
We agree that it is the best place to stay, Ross! Thank you for staying with us. Convenience is the key and an amazing concert is the cherry on top! We hope to see you again in the near future.

8/10 Good

Ramon

Stayed 1 night in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 19, 2024
Thank you, Ramon! Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your support and look forward to seeing you again soon.

8/10 Good

Quinchelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sentimental
This was a last minute decision but a great decision. We only stayed one night but enjoyed our time there. This is where we spent our first night as a married couple one year ago so it was a bit sentimental for us! Friendly people and great environment!
Stayed 1 night in Dec 2023
Response from Troy S. on Jan 2, 2024
Love this, Quinchelle. Thanks a million for the amazing review of the hotel and the kind words. Happy Anniversary. Safe Travels

10/10 Excellent

angela

Stayed 2 nights in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 26, 2023
Angela, thank you for the perfect rating! We are happy to know you had a wonderful experience with us. Thank you for your support!

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to shopping and dining.
Stayed 1 night in Dec 2023
Response from Troy S. on Dec 19, 2023
Love it, Donna! Thanks so much for the kind review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Troy S. on Dec 19, 2023
So happy you enjoyed your stay, Michael! Looking forward to having you back in the future. Safe travels.

10/10 Excellent

LAURIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Troy S. on Dec 19, 2023
Appreciate the 10/10 review, Laurie. Hurry back and visit us again soon. Safe Travels.

10/10 Excellent

Charles Douglas

Stayed 4 nights in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 12, 2023
Thank you, Charles! It was a pleasure hosting your stay and we can't wait to welcome you back.

8/10 Good

Jimmie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 12, 2023
Thank you for the review, Jimmie. We hope to see you again and elevate your stay to a perfect score!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with beautiful views. Love being on the waterway because everything was easy to get to.
Stayed 1 night in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 12, 2023
Thank you, Matthew! You're too kind with your compliments. We truly appreciate your support! We look forward to hosting you again.

10/10 Excellent

Paul T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location! Close to shopping, bars and restaurants.
Stayed 1 night in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 12, 2023
You're great, Paul T! Thank you for the kind compliments. We look forward to hosting your future stays in the Woodlands.

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 26, 2023
Thank you for staying with us, Amy! We strive to ensure our guests experience the best of the best and your review affirms our efforts. We look forward to seeing you again in the future!

10/10 Excellent

Russell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel!
Stayed 2 nights in Nov 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 1, 2023
You're awesome, Russell! Thank you for letting us host your stay. We can not wait to see you again!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Nov 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 1, 2023
Thank you Michael for the positive review based on your recent experience! Our staff works hard to ensure our guests has a wonderful stay! We hope to see you again in the near future.

10/10 Excellent

maria

Stayed 4 nights in Nov 2023
Response from Troy S. on Dec 19, 2023
Happy to see you enjoyed your stay, maria. Thanks a million for reviewing the hotel. Let us know if there is anything we can do for you in the future.Thank you

10/10 Excellent

jared

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Hotel to stay at when attending a concert @ Cynthia Mitchel Woods Pavilion. Couple minutes walk to and from the concert
Stayed 1 night in Nov 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Nov 27, 2023
Thank you, Jared! Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your support and look forward to seeing you again soon!

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location and really nice accommodations! I will be returning!
Stayed 1 night in Nov 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Nov 20, 2023
It was a pleasure having you as our guest at our hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for your nice compliment. We look forward to hosting you again soon!