All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for the review, Robert - appreciate it very much. If there is ever anything we can do to ensure that 5th star, please let us know.Safe Travels!
The rooms are clean and nicely decorated. The bed was comfortable, and the bathroom was clean and updated.
The customer service for check-in, check out and parking was great.
The area is very nice. Restaurants, shopping center, movie, theater, and walking paths.
Amy
Stayed 2 nights in Apr 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Apr 9, 2024
We are so appreciative of the amazing compliments, Amy! It was truly a pleasure hosting your stay and your positive feedback are rewarding. Thank you for staying with us in the Woodlands. We can't wait to welcome you back!
This is a fine top class hotel, the staff was excellent the accommodations superb! this is the place to stay for an excellent experience, highly recommended!
JOSE
Stayed 1 night in Apr 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Apr 9, 2024
You are so kind, Jose. Thank you for the lovely compliments! Our staff works hard to ensure our guests have the most amazing experience with us. We hope to welcome you back in the near future!
Response from Safe Travels, Aless Chau - Marketing Coordinator on Apr 4, 2024
Thank you, Robert P! We take pride in providing excellent services for our guests. It is a pleasure hearing you had a wonderful time. Looking forward to welcoming you back!
Great facility with lots of amenities but the quality of food was not what we expected. Drinks from the bar were excellent however.
Charlotte
Stayed 1 night in Mar 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Mar 21, 2024
Thank you for staying with us, Charlotte! At Acqua Restaurant & Lounge, we have a little of everything for everyone. We hope you will give our menu another try and if you need any recommendations, let us know! We appreciate your support and wish you safe travels!
10/10 Excellent
Jeffrey
Mar 18, 2024
Jeffrey
Stayed 2 nights in Mar 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Apr 9, 2024
Thank you for the perfect score, Jeffrey! It was a pleasure hosting your stay and we are glad to know you had a wonderful experience with us.
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 27, 2024
Nothing is more important than your satisfaction, Stephanie, so we are delighted you gave us a perfect score. We appreciate your support and look forward to seeing you again soon.
10/10 Excellent
Guillermo
Feb 25, 2024
Liked: Property conditions & facilities
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Guillermo
Stayed 1 night in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 27, 2024
We appreciate you taking the time to leave us a review, Guillermo. We value your feedback! From your perfect rating, we are glad that we were able to meet your expectations.
Very nice hotel, excellent location, multiple dining options
Iwona
Stayed 2 nights in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 23, 2024
Thank you, Iwona! We love being able to offer our guests a piece of everything and all things to ensure that they unlock boundless travel opportunities. Looking forward to hosting your future stay in the Woodlands!
10/10 Excellent
Veronica
Feb 19, 2024
Veronica
Stayed 2 nights in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Mar 21, 2024
We appreciate the perfect score, Veronica! It brings us great delight when our guests enjoy their experience with us. Looking forward to hosting your future stays!
10/10 Excellent
James
Feb 4, 2024
Liked: Property conditions & facilities
Everything was excellent.
James
Stayed 2 nights in Feb 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 6, 2024
Thank you for your kind compliment, James. We are glad to learn you had a wondrous experience with us. It was a pleasure having you as our guest and we can't wait to welcome you back!
I loved how the staff throughout the whole hotel was very accommodating
Juan
Stayed 1 night in Jan 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 31, 2024
Thank you for sharing your experience while staying at our hotel! Our staff works hard to make your experience exceptional, so it is wonderful to hear that you were satisfied!
This is my 2nd year staying at this hotel. We celebrate the USMC Ball. They are truly wonderful host for the celebration.
Melissa
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 26, 2024
Thank you, Melissa! It was a pleasure to hear how much you have enjoyed the events held with us. We would like to take this opportunity to thank you for your continued support!
10/10 Excellent
Michael
Business traveler, Traveled with family
Jan 20, 2024
Michael
Stayed 1 night in Jan 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 22, 2024
Thank you for taking the time to leave us a review, Michael! Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at our hotel, and we look forward to welcoming you again soon.
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 19, 2024
Thank you, Christine! We appreciate you taking the time to leave us a review. We value your feedback! From your perfect rating, we are glad that we were able to meet your expectations.
10/10 Excellent
Luis, Medellin
Jan 17, 2024
Luis
Stayed 2 nights in Jan 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 18, 2024
Thank you, Luis! Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at our hotel, and we look forward to welcoming you again soon.
10/10 Excellent
Annette
Jan 10, 2024
Liked: Cleanliness, amenities
Annette
Stayed 1 night in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 12, 2024
Nothing is more important than your satisfaction when staying with us, so we are delighted you gave us a perfect score! We truly appreciate your support and look forward to seeing you again soon.
property was quiet and clean. Room was large with a great view of the waterway.
Jeff
Stayed 1 night in Jan 2024
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 9, 2024
It was a pleasure having you as our guest at our hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for your nice compliment. We look forward to hosting you again soon.
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 8, 2024
Thank you for the perfect score, Gary! It was truly a pleasure hosting your stay and we are delighted you had a marvelous experience! We look forward to hosting your future stay in the Woodlands.
I booked my room about a month in advance and when I checked into the hotel they told me they didn’t have my room ready. So they put me in an ADA accessible room and I think they upcharged me because what was quoted and what I was charged was different. I asked the receptionist on the front desk for a receipt after I checked out but she told me that “I can’t print receipts or invoices”.
FNU
Stayed 2 nights in Dec 2023
Response from Troy S. on Jan 8, 2024
Thanks for your review, FNU. I'm sorry that you ran into this issue and we have spoken with the front desk about your review. If you feel like you have been charged incorrectly, please reach out to the hotel - they will assist. Thank you.
10/10 Excellent
Jessica
Jan 1, 2024
Jessica
Stayed 1 night in Dec 2023
Response from Troy S. on Jan 8, 2024
Thanks a million for the 10/10 review, Jessica. We are so happy to see you enjoyed your time here on property. Looking forward to hosting you again in the future.
Enjoyed the proximity to the concert venue. Best place to stay.
Ross
Response from Safe Travels, Aless Chau - Marketing Coordinator on Feb 7, 2024
We agree that it is the best place to stay, Ross! Thank you for staying with us. Convenience is the key and an amazing concert is the cherry on top! We hope to see you again in the near future.
8/10 Good
Ramon
Dec 30, 2023
Ramon
Stayed 1 night in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Jan 19, 2024
Thank you, Ramon! Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your support and look forward to seeing you again soon.
This was a last minute decision but a great decision. We only stayed one night but enjoyed our time there. This is where we spent our first night as a married couple one year ago so it was a bit sentimental for us! Friendly people and great environment!
Quinchelle
Stayed 1 night in Dec 2023
Response from Troy S. on Jan 2, 2024
Love this, Quinchelle. Thanks a million for the amazing review of the hotel and the kind words. Happy Anniversary. Safe Travels
10/10 Excellent
angela
Dec 24, 2023
angela
Stayed 2 nights in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 26, 2023
Angela, thank you for the perfect rating! We are happy to know you had a wonderful experience with us. Thank you for your support!
Great location! Close to shopping, bars and restaurants.
Paul T
Stayed 1 night in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 12, 2023
You're great, Paul T! Thank you for the kind compliments. We look forward to hosting your future stays in the Woodlands.
10/10 Excellent
Amy
Dec 2, 2023
Amy
Stayed 1 night in Dec 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 26, 2023
Thank you for staying with us, Amy! We strive to ensure our guests experience the best of the best and your review affirms our efforts. We look forward to seeing you again in the future!
Response from Safe Travels, Aless Chau - Marketing Coordinator on Dec 1, 2023
Thank you Michael for the positive review based on your recent experience! Our staff works hard to ensure our guests has a wonderful stay! We hope to see you again in the near future.
10/10 Excellent
maria
Nov 27, 2023
maria
Stayed 4 nights in Nov 2023
Response from Troy S. on Dec 19, 2023
Happy to see you enjoyed your stay, maria. Thanks a million for reviewing the hotel. Let us know if there is anything we can do for you in the future.Thank you
10/10 Excellent
jared
Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Perfect Hotel to stay at when attending a concert @ Cynthia Mitchel Woods Pavilion. Couple minutes walk to and from the concert
jared
Stayed 1 night in Nov 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Nov 27, 2023
Thank you, Jared! Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your support and look forward to seeing you again soon!
Great location and really nice accommodations! I will be returning!
Monica
Stayed 1 night in Nov 2023
Response from Safe Travels, Aless Chau - Marketing Coordinator on Nov 20, 2023
It was a pleasure having you as our guest at our hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for your nice compliment. We look forward to hosting you again soon!