hotel that goes above and beyond
Posted Jan 7, 2017
Our flights were delayed and did not arrive until after midnight. We waited for the hotel shuttle, but when none arrived, we called the hotel only to discover the shuttle stopped running at midnight. Hotel staff member Christopher said "no worries, get a taxi and hotel will reimburse". Unfortunately, there was construction that closed the intersection on Belt 8, which created an infuriating and expensive detour. I called Christopher and he reassured me that hotel would pay, and they did. Check in was hassle free, hotel bed comfortable and breakfast was good.