Ratings based on 106 Verified Reviews

4.4 out of 5
83% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by Eddie

Do not pass up this place!

Posted Apr 15, 2017 on Hotels
It was the first time I stayed and I was very impressed. I loved the room nice and spacious. The staff was very friendly and bfast was good also. I will definitely come back to town place. Please keep up the great job. Thanks, Eddie.
Comment from Hotel Management
Apr 21, 2017
Dear Eddie, Thank you for sharing your thoughts on your stay at our hotel! We're glad you enjoyed your spacious room and the hotel overall. We will share your feedback with our team and we will certainly keep up the good work! Come back again soon! Best wishes, Colin K. Assistant General Manager
5 out of 5
by Eduardo

Great hotel location

Posted Mar 31, 2017 on Hotels
Excellent Service, every employee are friendly and courteous and the hotel location is great close by restaurants and shopping
Comment from Hotel Management
Apr 3, 2017
Dear Eduardo, Thank you so much for sharing your thoughts on our hotel! We're glad our service met your standards and that our employees were friendly. We hope to host you again in the near future! Sincerely, Colin K. Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Nice business hotel for price

Posted Mar 26, 2017
I've stayed here five times for Business. I Always have had a good experience. Staff is friendly and rooms are clean.👍
Comment from Hotel Management
Mar 31, 2017 by Manager, Hotel Management
Dear Joe, Thank you for sharing your thoughts on our hotel. We're glad our customer service and cleanliness met your standards. We hope to see you the next time your travels bring you back to Houston! Best regards, Colin K. Assistant General Manager
5 out of 5
by Jennifer

Nice place to stay

Posted Mar 20, 2017 on Hotels
Very convenient place and accessible area for restaurants and establishments. Not too far from Downtown Houston area and the rest of the vicinity.
Comment from Hotel Management
Mar 24, 2017
Dear Jennifer, Thank you for sharing your thoughts on our hotel! We're glad you enjoyed our convenient location near downtown Houston. Please come see us again soon if you are in the area! Best wishes, Colin K. Assistant General Manager
2 out of 5
by A verified traveler

Posted Feb 17, 2017
This place is old and is showing its age. Need to clean the carpets, fix lighting, and update the rooms.
Comment from Hotel Management
Feb 20, 2017 by Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your stay at the TownePlace Suites Houston Brookhollow. I'm sorry that the condition of our hotel did not meet your expectations. We appreciate your feedback and will share it with our management team for future improvements. I hope that if you are ever back in the area, we might have another opportunity to host you. Sincerely, Rita S. General Manager
4 out of 5
by A verified traveler

Posted Feb 11, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to leave a star rating for the TownePlace Suites Houston Brookhollow! We appreciate the feedback. I hope we'll see you the next time you're in the area. Sincerely, Colin Kercher Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Good price hotel

Posted Feb 2, 2017
Pros: Thankful for your free breakfast.
Cons: Bathroom cleanliness.
Nice place and staff. However, the extra comforters are damp..........:(
Comment from Hotel Management
Feb 9, 2017 by Manager, Hotel Management
Dear Mach, We are happy you enjoyed your stay with us. Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our guest room amenities. I will pass this on to housekeeping supervisor to ensure this does not occur again. We hope you will visit the TownePlace Suites Houston Brookhollow again in the near future. Sincerely, Rita S. General Manager
5 out of 5
by Victoria

Posted Dec 31, 2016 on Hotels
Great stay! The staff was amazing! I'm pregnant and was suffering from a sore throat while I was their n the staff went out of their way to try n help me feel better! The best hotel I have stayed at yet!!
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Dear Victoria, Thank you for your kind words about the staff. We are glad your feeling better and are looking forward to your next visit. I will be sure to pass along your compliments to our staff. Sincerely, Rita S. General Manager
4 out of 5
by A verified traveler

Posted Dec 28, 2016 on Hotels
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to leave the TownePlace Suites Houston Brookhollow a 4-star review. We hope that you enjoyed your stay with us! Please visit us again soon. Sincerely, Rita S. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2016
Have already stayed twice here. Excellent staff, clean and comfortable room and great amenities within the room! Will definitely book a room again!
Comment from Hotel Management
Dec 30, 2016 by Manager, Hotel Management
Dear Guest, Thank you so much for your wonderful feedback regarding your stays at the TownePlace Suites Houston Brookhollow! We love to hear that our guests really enjoyed staying with us! I appreciate your kind comments about the team. I will make sure your comments get passed on. We do hope to see you again on your next visit. Sincerely, Rita S. General Manager