Ratings based on 670 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotek close to the airport

Posted Mar 16, 2017
Nice and clean hotel. Close to the airport. Continental breakfast and free shuttle.
3 out of 5
by A verified traveler from tucson az

Not recommend for the elderly and nobody bilingual

Posted Feb 13, 2017
Staff was very polite and respectful they could have better communication with shuttle.Close to International airport should have someone on staff Spanish speaking.Maybe train desk personel how to transfer calls to the room
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for completing our survey. We want to apologize for the service you experienced during your stay. Our staff strive to provide superior customer service. Your feedback was shared with our team and we look forward to the opportunity to exceed your expectations. Best Regards
3 out of 5
by A verified traveler from xxx

Not a hotel I will choose to stay

Posted Feb 5, 2017
Staffs did not pay attention to my needs but tried to complete their jobs as assugned. It was because they paid their attention to talk with their colleagues what the subjects interested them rather paid attention what their guests needed their assistance. Not a hotel I will choose for future trips!
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for completing our survey. We want to apologize for the service you experienced during your stay. Our staff strive to provide superior customer service. Your feedback was shared with our team and we look forward to the opportunity to exceed your expectations. Best Regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna, BC

Nice hotel.

Posted Jan 26, 2017
Pros: The room was nice, staff very friendly.
Cons: Shuttle wait times
The only thing I wasn't overly happy with was the hour long wait for my shuttle at the airport.
Comment from Hotel Management
Feb 14, 2017 by General Manager , Hotel Management
Dear Guest, Thank you for completing our survey. We really appreciate the kind words about our staff and rooms. We want to apologize for the inconvenience with the shuttle. Your feedback was shared with our team and we look forward to the opportunity to exceed your expectations. Best Regards
3 out of 5
by A verified traveler from K

Not all amenities were available

Posted Jan 25, 2017
A whirlpool tub with broken jets is not a hot tub. There wasn't a crib available for my daughter even though I requested one when I made the reservation. They said one would be coming the next day but it never came... The computer at the front desk kept freezing up so check in took a half hour. And the treadmill in the gym didn't work. The bed pillows were small and not very comfy.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for completing our survey. We want to apologize for the service you experienced during your stay. Our staff strive to provide superior customer service. Your feedback was shared with our team and we look forward to the opportunity to exceed your expectations. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Great inexpensive place near the airport

Posted Jan 24, 2017
Great place with an airport shuttle. Clean and quiet, big rooms.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2016
Clean nice and affordable plenty space in room. Breakfast kinda sucks but coffee is good.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for completing our survey. Your feedback is very important to us. We look forward to having you stay with us again. Best Regards,
1 out of 5
by A verified traveler

Never again.

Posted Dec 5, 2016 on Hotels
I did not enjoy my stay here, we got in late and all we wanted to do was shower and relax and get some sleep. We were already a little hesitant because we were asked to sign an agreement stating that the hotel was not responsible for anything lost or stolen from our car or our ROOM! That gave us a bad vibe then as we proceeded to our room the hallway smelled like a local bathroom, when we got to our room to unwind we come to find out that there is NO SHOWER CURTAIN! really? So I went to inform the lady in the front desk she said she would take care of the issue well she ended up leaving her shift and did not let the next guy who came in know about our issue. It took TWO hours to get a shower curtain, the next morning we come to find that the toliet was DIRTY the bathroom had not be cleaned correctly for the next guest. The only thing we enjoyed was the chinese food room service. I was very dissapointed with our stay and will not be staying here again.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Dear Guest, We want to apologize for the inconvenience you received during your stay with us. Your feedback is very important to us. We will work hard to ensure these issues will not occur in the future. We look forward to having you stay with us again so we can have a chance to provide you with superior service. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from US

I'd Stay There Again

Posted Nov 27, 2016
Pros: staff friendliness and helpfulness, clean and upkept dining room, clean rooms
Cons: clean windows so can see outside better
We enjoyed our stay from the time we walked in. Everything we came across was clean. No matter who was behind the front desk they always smiled and told us hello when we passed the desk. The dining room was well kept. It was clean and stocked. We never ran out of anything. We got a great price!
4 out of 5
Recommended
for Everyone
by A verified traveler from Frisco, Dallas

Nice hotel close to Airport.

Posted Nov 25, 2016
Exp. Was good I would recommend this to my family n friends.