Lobby

Reviews of Four Points by Sheraton Houston Hobby Airport

3 out of 5
Four Points by Sheraton Houston Hobby Airport
8720 Gulf Freeway, Houston, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 439 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 133 out of 1001 reviews" "
Rating 4 - Poor. 65 out of 1001 reviews" "
Rating 2 - Terrible. 85 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Tamaria

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
There was blood on our bathroom floor…the floors in the room were sticky with spots from previous guest….the blanket on our bed had been burnt in the dryer so there were clumps of burnt cotton in the blanket….and only 1 outlet for 4 ppl to share….
Stayed 3 nights in Mar 2024

10/10 Excellent

Anesta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay very much and the free mimosas were excellent
Stayed 1 night in Oct 2023

10/10 Excellent

Euclysn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Irma

Stayed 1 night in Nov 2023

6/10 Okay

Jeff

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not all rooms are created equal
We stayed at Four Points on the first and last night of our trip. Our first nights room was awesome. Clean, everything worked and we were pleased. The next room wasn’t as clean, the fan in the bathroom didn’t work at all and the room was near the elevator so noise was a factor. One room was great, the other was disappointing.
Stayed 1 night in Nov 2023

10/10 Excellent

Rusty

Stayed 1 night in Oct 2023

10/10 Excellent

frank

Stayed 2 nights in Oct 2023

2/10 Terrible

Yasser

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The worst ever check-in experience!
Stayed 1 night in Oct 2023

6/10 Okay

Jeffrey

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
We walked in 10/13/23 10pm, desk attendant not friendly, acted like she was being disturbed. Room was dark, floor lamp not plugged in and I plugged it in, still did not work. I looked no lightbulb. I called front desk told her no lightbulb, she asked "did you plug it in!?" I said yes, she sent a young man up with an old style Christmas tree bulb. He was trying to fix it in the lamp (???). Finally he came back with a standard bulb. Breakfast waiter very pleasant and friendly. Asian attendant who checked us out was very friendly. Minor cosmetic issues in elevator and room but checking in was not good.
Stayed 2 nights in Oct 2023

2/10 Terrible

Kara

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
Baby Elephants or transporting dead bodies?
I have absolutely no idea what is located above our room, but it sounds like a herd of baby elephants have been roller skating all night. We knew being close to the airport would be noisy due to the landing taking off of the planes, but this issue is coming from inside the house. Our flight is very early in the morning and we are now up 2 hours earlier than expected wide awake and upset we didn’t get a very peaceful nights sleep.
Stayed 1 night in Oct 2023

2/10 Terrible

Lorenzo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The air condition did not work and they did not accommodate me with a new room or anything at all. Also, the power went out for hours which made it worse. The customer service at the front desk was very bad
Stayed 1 night in Sep 2023

10/10 Excellent

ROSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Very nice room for price and service is always good. Multiple stays for treatment at MD Anderson and can get a good rest after driving 5 hours after work.
Stayed 1 night in Sep 2023

8/10 Good

Mbanefo

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2023

10/10 Excellent

Jackie

Liked: Cleanliness, room comfort
I would recommend it for family and friends.
It was okay for the price.
Stayed 1 night in Aug 2023

6/10 Okay

Tino

Stayed 2 nights in Jul 2023

8/10 Good

Kareema

Stayed 2 nights in Jul 2023

4/10 Poor

Ervin

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The hallway smelled like dog poop and urine.They had big piss spots in the carpet. The amount of money I paid it could have been better conditions.
Stayed 2 nights in Jun 2023

8/10 Good

Angela

Liked: Cleanliness, amenities, property conditions & facilities
It was clean, close to airport, able to leave vehicles parked and great suttle bus service. The walls are super thin heard every sound
Stayed 1 night in Jun 2023

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Teauphus

Stayed 1 night in Jun 2023

10/10 Excellent

Danilo

Stayed 1 night in Jun 2023

2/10 Terrible

Analyssa

Stayed 2 nights in Apr 2023

6/10 Okay

Weiren

Liked: Cleanliness
Stayed 3 nights in May 2023

10/10 Excellent

Francelia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was really comfortable.
Stayed 2 nights in May 2023

2/10 Terrible

Keith

Business traveler
Disliked: Cleanliness, room comfort
ENTIRE HOTEL HOT WATER WAS OFF‼️
Stayed 2 nights in Apr 2023

4/10 Poor

Michelle

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This hotel is not in the safest part of town. After we checked in we were told there is no hot water and the elevator was broken. We were on the 4th floor with a person living with physical limitations. The pool is disgusting with debris and dirty towels and clothing on the deck. This hotel is a poor representation of the Four-Points brand. I highly suggest the regional team make a surprise visit.
Stayed 1 night in Apr 2023

8/10 Good

prashanth kumar

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Room had tall ceiling - clean room. Treadmill at gym was below avg.
Stayed 2 nights in Apr 2023

2/10 Terrible

Randall

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Maintenance needs to be done
Stayed 1 night in Apr 2023

10/10 Excellent

Joyce, Keller

Traveled with group
Liked: Cleanliness, property conditions & facilities
Just needed a place to spend one night. This was fine. Right on the highway, but we just left the bathroom fan on and slept fine.
Stayed 1 night in Apr 2023

10/10 Excellent

Prakash

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here as I had a early morning flight and the hotel provided shuttle to the airport which was pretty helpful.
Stayed 1 night in Apr 2023

6/10 Okay

Shandrika

Disliked: Amenities, property conditions & facilities
This room was super dark, not welcoming, and terrible design I was shocked it was a Sheraton. Not comfortable furniture lots of hard surfaces and not warm. A huge lack of light. The rooms should have been switched I have many suggestions. As I am an interior designer and realtor.
Stayed 1 night in Mar 2023

8/10 Good

ROSA

Stayed 2 nights in Mar 2023

6/10 Okay

Martin

10/10 Excellent

Labrenya

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Angela

Traveled with family
The bed was comfortable; however, the sheets were stained and threadbare. They should have been discarded and replaced. There is no alarm clock, and the couch is not comfortable for an adult to sleep on. There is also no privacy from the bedroom to the living area. This was sufficient for our needs. We just needed a place to lay our heads before a very early flight and wanted to beat the Thanksgiving traffic in Houston.
Stayed 1 night in Nov 2022

8/10 Good

Annali

Stayed 1 night in Oct 2022

2/10 Terrible

Kamlesh

Stayed 1 night in Sep 2022

4/10 Poor

Aura Violeta

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, property conditions & facilities
Thought the breakfast buffet was a little confusing as usually have a complementary breakfast.
Stayed 1 night in Jun 2022

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Jamorris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and beautiful hotel! I loved it
Stayed 2 nights in May 2022

8/10 Good

Joung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Nils

Stayed 1 night in Mar 2022

10/10 Excellent

Imelda

Stayed 2 nights in Apr 2022

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

JOEL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Armando

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 3 nights in Mar 2022

8/10 Good

Valeria

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, nice staff, surrounding area was not as nice, but overall was a good stay.
Stayed 2 nights in Mar 2022