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Reviews of Lakeshore Hotel

4 out of 5
Lakeshore Hotel
No.773,Ming-Hu Rd, Hsinchu

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1000 reviews" "
Rating 8 - Good. 270 out of 1000 reviews" "
Rating 6 - Okay. 57 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Amazon stay where kids get to have fun for free at the kids zone. Kids zone had play area, little go cart area, swim area. The buffet breakfast was also awesome! The rooms were clean and big.
Stayed 1 night in Nov 2023
Response from Lakeshore Hotel on Dec 5, 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Thank you again for liking us. Don't hesitate to call us if you have decided another visit here!Sincerely,Lakeshore Hotel

6/10 Okay

Shengchieh

Stayed 2 nights in Nov 2023
Response from Lakeshore Hotel on Dec 8, 2023
親愛的貴賓您好，非常感謝您選擇煙波飯店新竹湖濱館，並撥冗在此提供寶貴意見。我們會持續努力提昇團隊服務及設施豐富性，為每一位到訪的旅客留下美好住宿回憶。再次感謝您對我們的愛護，感謝您。

10/10 Excellent

Ho Yi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was OK (free breakfast buffet and self-paid dinner buffet), not too many options. Great amenities, especially the play area for children.
Stayed 1 night in Oct 2023
Response from Lakeshore Hotel on Nov 5, 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Thank you again for liking us. Don't hesitate to call us if you have decided another visit here!Sincerely,Lakeshore Hotel

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Lakeshore Hotel on Oct 26, 2023
親愛的貴賓 您好，很高興您滿意這次的住宿經驗，希望我們的服務讓您有賓至如歸的感覺，我們會繼續努力，也持續提供更好的服務給每一位到訪的客人！

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Lakeshore Hotel on Oct 24, 2023
親愛的貴賓 您好，感謝您的肯定，讓我們得到滿滿的支持與鼓勵，期待您下次再來新竹找我們玩哦 !

10/10 Excellent

CHAN YU

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Additional popcorn
Stayed 1 night in Oct 2023
Response from Lakeshore Hotel on Oct 6, 2023
親愛的貴賓 您好，感謝您的支持及好評，我們會繼續努力提昇團隊服務，也希望能為每一位到訪的旅客都會留下美好回憶。期待您再次來新竹湖濱館哦！

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This resort of fit for families. If you have little ones, they will love it. We only got to stay one night, and with our adults sons, they enjoyed the campus.
Stayed 1 night in Jun 2023
Response from Lakeshore Hotel on Jul 29, 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Thank you again for liking us. Don't hesitate to call us if you have decided another visit here!Sincerely,Lakeshore Hotel

8/10 Good

Charlie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel breakfast without eggs
The place in general is a great place for family. We stayed here before when my daughter was younger, now she is 8. She still likes it but starting to grow out of it. There are a lot of activities for kids. One thing that kind of was a turn off was that, the breakfast they offer did not have any sort of eggs. I understand the limitation of eggs in Taiwan but breakfast without eggs is just a no no. I mean you can have a limitation of eggs but none is just crazy. For this I was bothered for half a day.
Stayed 2 nights in Apr 2023
Response from Lakeshore Hotel on Apr 28, 2023
Thank you for choosing our hotel, and for taking the time to write a review. We will look into these issues promptly and see how we can improve. Thank you once again, and we hope that will have another chance to provide our service in the future.Sincerely,Lakeshore Hotel

10/10 Excellent

Yatsun, FLUSHING

Stayed 2 nights in Mar 2023
Response from Lakeshore Hotel on Apr 8, 2023
親愛的貴賓 您好，感謝您分享您的住宿感受，煙波集團長久以來的理念就是提供一個溫暖舒適的休憩空間給每一位旅客，我們會繼續努力提昇團隊服務，也希望能為每一位到訪的旅客都會留下美好回憶。期待您的再次蒞臨，謝謝您！

8/10 Good

Shih-hsien

Stayed 1 night in Feb 2023
Response from Lakeshore Hotel on Feb 13, 2023
親愛的貴賓 您好，感謝您於此分享您的感受，也謝謝您對我們的肯定，您的鼓勵及支持帶給所有同仁滿滿的元氣，我們期待您再度蒞臨煙波飯店新竹湖濱館，謝謝您！

10/10 Excellent

Wen-Hsuan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying at Lakeshore Hotel. The kids loved the indoor playground, lots options to choose from, slides, electric scooter, swimming pool for kids. The room was spacious for 5 of us (2 under 3s). Every part of the hotel complex was young family friendly. We definitely will stay here again if we ever visit Taiwan again
Response from Lakeshore Hotel on Jan 5, 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Thank you again for liking us. Don't hesitate to call us if you have decided another visit here!Sincerely,Lakeshore Hotel

4/10 Poor

Gina

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Terrible parking.. we had to wait some car leave to find the parking spot. Customer service was horrible. We paid extra for the room maximum people of 6 including breakfast on Expedia and when check in, staff said no extra bed available and room only for 4 people, any extra people, I needed to pay again and not include the breakfast. It took 30 minutes to check in and staff insisted that need to pay extra until we showed the Expedia living clause and mentioned that will file complaint to the consumer bureau. Hotel photos online also deceiving, our window view outside was like haunted house. Definitely will not stay there again!!
Response from Lakeshore Hotel on Dec 25, 2022
Thank you for choosing our hotel, and for taking the time to write a review. We are sorry for the experience was less than you expect, and we will look into these issues promptly and see how we can improve. Thank you once again, and we hope that will have another chance to provide our service in the future.Sincerely,Lakeshore Hotel

10/10 Excellent

Paoyu

Stayed 1 night in Nov 2022

2/10 Terrible

Li CHENG

Stayed 1 night in Sep 2022
Response from Lakeshore Hotel on Oct 4, 2022
親愛的貴賓您好，非常感謝您分享此次住宿期間的意見回饋，對於住宿期間的現場狀況與提供的服務未能有所周全之處，我們會再進一步檢討與改善，稍早已由值班主管親自回電為您說明狀況的發生。同時，我們也會再次檢視整體流程。再次感謝您的不吝分享，期待有機會能再為您服務 !

10/10 Excellent

Sheryl

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Amazing view, helpful staff, yummy food and beautiful room
Stayed 1 night in Sep 2022
Response from Lakeshore Hotel on Sep 19, 2022
We are so glad to hear that you had a memorable stay with us and thank you for praising our service. It is your kind words that encourage our team to work even harder to offer the best service we can. Thanks for your visit! Hope to have you back soon!Sincerely,Lakeshore Hotel

10/10 Excellent

Rachel

Stayed 2 nights in Sep 2022
Response from Lakeshore Hotel on Sep 15, 2022
親愛的貴賓 您好，很高興您滿意這次的住宿經驗，希望我們的服務讓您有賓至如歸的感覺，我們會繼續努力，也持續提供更好的服務給每一位到訪的客人！

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Lakeshore Hotel on Jul 14, 2022
親愛的貴賓 您好，感謝您的支持及好評，我們會繼續努力提昇團隊服務，也希望能為每一位到訪的旅客都會留下美好回憶。期待您再次來新竹湖濱館哦！

6/10 Okay

Lucy

Stayed 3 nights in Jun 2022
Response from Lakeshore Hotel on Jul 5, 2022
親愛的貴賓您好： 本次在您的評論中顯示我們的努力還有待改進，我們會繼續努力提昇團隊服務，也希望能為每一位到訪的旅客都會留下美好回憶，再次感謝您撥空給予評論。 敬祝 平安順心

10/10 Excellent

Ivan

Liked: Staff & service, amenities, property conditions & facilities
Good to stay at Lakeshore
Stayed 1 night in Jun 2022
Response from Lakeshore Hotel on Jun 22, 2022
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Thank you again for liking us. Don't hesitate to call us if you have decided another visit here! Sincerely, Lakeshore Hotel

10/10 Excellent

Louis

Stayed 2 nights in Jun 2022
Response from Lakeshore Hotel on Jun 7, 2022
親愛的貴賓 您好，很高興您滿意這次的住宿經驗，希望我們的服務讓您有賓至如歸的感覺，我們會繼續努力，也持續提供更好的服務給每一位到訪的客人！

10/10 Excellent

Meichih

Stayed 2 nights in Mar 2022
Response from Lakeshore Hotel on Mar 22, 2022
親愛的貴賓 您好，感謝您於此分享您的感受，也謝謝您對我們的肯定，您的鼓勵及支持帶給所有同仁滿滿的元氣，我們期待您再度蒞臨煙波飯店新竹湖濱館，謝謝您！

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
Kids and adults enjoyed the facilities and the breakfast buffet. There is so much for the kids to play it’s a shame the facilities closes between noon-2pm. Hotel deco is a bit outdated but clean nevertheless.
Stayed 1 night in Jan 2022
Response from Lakeshore Hotel on Feb 7, 2022
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Thank you again for liking us. Don't hesitate to call us if you have decided another visit here! Sincerely, Lakeshore Hotel

8/10 Good

Pei Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Henrik Mørup

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
nice to the price. but it was almost impossible to book a table for dinner. small children can’t est late
Stayed 3 nights in Apr 2021
Response from Lakeshore Hotel on May 5, 2021
Thank you for choosing our hotel, and for taking the time to write a review. We will look into the issues promptly and see how we can improve. Thank you once again, and we hope that will have another chance to provide our service in the future. Sincerely, Lakeshore Hotel

4/10 Poor

Hao-Yuan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old hotel, no heat, soso children's activities, wont go again
Stayed 1 night in Jan 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

Fong-Ping

Stayed 1 night in Oct 2020

10/10 Excellent

Hsuan Yu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

kit shing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

6/10 Okay

Michael

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

6/10 Okay

Jason

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The children play facilities are fantastic, so is the breakfast spread
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

2/10 Terrible

T

Disliked: Cleanliness, property conditions & facilities
Property is lacking higher level of maintenance.
Stayed 1 night in Jun 2019

8/10 Good

WanSyuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
飯店很不錯
Stayed 1 night in Mar 2024
Response from Lakeshore Hotel on Mar 31, 2024
親愛的貴賓 您好，感謝您對我們的稱讚，煙波飯店新竹湖濱館坐落於新竹郊區，遠離城市的塵囂讓每位旅客擁有美好的度假時光，希望我們能夠再次與您一同共度美好的假期，期待您再次的到來。

10/10 Excellent

Yu-Han, Taichung City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lakeshore Hotel on Jan 30, 2024
親愛的貴賓 您好，感謝您的讚美，讓我們得到滿滿的支持與鼓勵，期待您下次再來新竹找我們玩哦 !

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
適合親子旅遊
服務人員客氣有禮貌，環境設施良好
Stayed 1 night in Jan 2024
Response from Lakeshore Hotel on Jan 26, 2024
親愛的貴賓 您好，感謝您入住煙波飯店新竹湖濱館並給予我們鼓勵及肯定，您的回饋是我們持續努力的動力，期待您的再次蒞臨，讓我們有榮幸能再次為您服務。

10/10 Excellent

CHUNG-CHUNG

Stayed 1 night in Jan 2024
Response from Lakeshore Hotel on Jan 26, 2024
親愛的貴賓 您好，感謝您的支持及好評，我們會繼續努力提昇團隊服務，也希望能為每一位到訪的旅客都會留下美好回憶。期待您再次來新竹湖濱館哦！

10/10 Excellent

BoYing

Stayed 1 night in Jan 2024
Response from Lakeshore Hotel on Jan 23, 2024
親愛的貴賓 您好，感謝您的肯定，讓我們得到滿滿的支持與鼓勵，期待您下次再來新竹找我們玩哦 !

10/10 Excellent

Minghsien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lakeshore Hotel on Jan 19, 2024
親愛的貴賓 您好，感謝您的肯定，讓我們得到滿滿的支持與鼓勵，期待您下次再來新竹找我們玩哦 !

4/10 Poor

RONG JIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
高期待的旅途、超級失望的心情
這是第二次住宿整體都還不錯 這次只能訂到一泊二食沒其他選擇 平台也沒有註明清楚晚餐內容 因為第一次體驗不錯就沒有多想 但針對這次的晚餐真的非常失望 第一個問題 安排的餐點不適合孩童吃也不能更換 只好硬是選了套餐結果主食豬排沒熟 反應後的回覆因低溫熟成看起來粉紅 説這樣的料理方式為了口感比較軟嫩 說真的大人都咬不動何況是6歲小孩 肉的筋與肥肉太多重做一份更是乾柴 最後服務人員也只能說會跟公司反應 特別安排家人一起來體驗結果很糟糕 第二個問題 這次飯店準備了禮物送給房客 我們應該是要很開心與感動 但這禮物送的讓我們感到困擾 詢問櫃台人員是否能有其他選擇 答案是不行… 這次需求協助的情況聽到最多的回答 都是…不行！不行！抱歉不行！ 期望平台下次可以有單純住宿優惠 這裡確實是孩子們的放電天地！
Stayed 1 night in Jan 2024
Response from Lakeshore Hotel on Jan 15, 2024
親愛的貴賓您好，非常感謝您選擇新竹煙波飯店湖濱館，作為您旅遊的下榻飯店，並撥冗在此提供寶貴意見。我們將持續努力改善未盡之處，關於這次住房讓您留下不愉快的感受，謹在此先向您致上最誠摯的歉意。我們將重新檢視服務流程，也會加強人員的教育訓練。衷心感謝您的包容與體諒，並再次感謝您的不吝分享，希望未來每次迎接您的到來，都能讓您看到更進步的煙波飯店，留下美好的度假回憶！

10/10 Excellent

Po-Yu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lakeshore Hotel on Jan 10, 2024
親愛的貴賓 您好，感謝您的肯定，讓我們得到滿滿的支持與鼓勵，期待您下次再來新竹找我們玩哦 !

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful family vacation!
The experiences staying at Lakeshore Hsinchu is always so wonderful! This time we did find out that the USB outlet in the room does not charge well for iphones. Not sure why the power was not strong at all. We will need to bring our own charger next time. Thank you!
Stayed 2 nights in Jan 2024
Response from Lakeshore Hotel on Jan 10, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Thank you again for liking us. Don't hesitate to call us if you have decided another visit here!Sincerely,Lakeshore Hotel

10/10 Excellent

WAN WEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lakeshore Hotel on Jan 10, 2024
親愛的貴賓 您好，感謝您的肯定，讓我們得到滿滿的支持與鼓勵，期待您下次再來新竹找我們玩哦 !

10/10 Excellent

Mei Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lakeshore Hotel on Jan 7, 2024
親愛的貴賓 您好，感謝您的肯定，讓我們得到滿滿的支持與鼓勵，期待您下次再來新竹找我們玩哦 !

10/10 Excellent

宗霖

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lakeshore Hotel on Jan 7, 2024
親愛的貴賓 您好，感謝您的肯定，讓我們得到滿滿的支持與鼓勵，期待您下次再來新竹找我們玩哦 !

10/10 Excellent

Tzung Yen

Stayed 1 night in Dec 2023
Response from Lakeshore Hotel on Dec 30, 2023
親愛的貴賓 您好，感謝您的肯定，讓我們得到滿滿的支持與鼓勵，期待您下次再來新竹找我們玩哦 !

10/10 Excellent

Fox

Stayed 1 night in Dec 2023
Response from Lakeshore Hotel on Dec 25, 2023
親愛的貴賓 您好，感謝您的肯定，讓我們得到滿滿的支持與鼓勵，期待您下次再來新竹找我們玩哦 !