Ratings based on 556 Verified Reviews

4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from South Africa

Beachfront ,beautiful views

Posted Apr 20, 2017
A really stuff friendly hotel .Good value for money.Restaurant has little to offer vegetarians .....
2 out of 5
by A verified traveler from India

Excellent sea views but...

Posted Mar 29, 2017
Pros: Ocean view, room layout.
Cons: Breakfast menu, power backup
Location: Hotel is located about 20 kms from the main town. Though shuttle services are provided by the hotel, but it is limited to 10 guests only.
The hotel is about 20 kms from the main city of Hua Hin. Consequently, all places of interest in the town are far off. The hotel does not have power back up in rooms and we had to stay without electricity for almost 4 hours on one day and about 2 hours on another day. In the heat of Thailand this can be disconcerting. The restaurant has a constant breakfast menu and we were served the same options on all 4 days of our stay there. There is very limited option for vegetarians with baked beans and fried potato being served every day. The room had excellent views of the ocean and the hospitality staff was competent. My main grudge though was the power outages and the inability of the staff to explain the reason and resolution for the same.
Comment from Hotel Management
Apr 1, 2017 by Alexander Eaton - General Manager, Hotel Management
Dear Vishal, Thank you for choosing Novotel Hua Hin Cha Am Beach Resort & Spa as your holiday destination and for taking the time to share your experience with our readers. I was pleased that you enjoyed your overall experience, aside from the unplanned power outage at the Resort. This was certainly unexpected by us and something we could not prevent as it was caused by something outside of the Resort. Thank you for your feedback regarding the availability of vegetarian dishes. This is certainly a great point of feedback and I will work with my chef to improve our vegetarian options. I hope you will provide us with another opportunity to welcome you back in the future and improve upon your previous experience. Kind Regards, Alexander Eaton General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach.

Posted Mar 11, 2017
Nearest airport to Hua Hin is from Bangkok. Travelling time to Hua Hin minimum 3 hours..
Comment from Hotel Management
Mar 13, 2017 by Alexander Eaton - General Manager, Hotel Management
Dear Anonymous, Greetings from Novotel Hua Hin Cha Am Beach Resort & Spa. I hope this message finds you well. Thank you for choosing to stay with us and for taking the time to share your experience with our readers. I was very pleased to read that you enjoyed your overall experience with us. Also, you took some beautiful photos! We look forward to welcoming you back in the not too distant future. Regards, Alexander Eaton General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel on the beach

Posted Mar 5, 2017
Cons: Very minor things in the room needed to be fixed or replaced I.e "the mechanicle sink plug" in the bath room needed fixing.
Location: Amenities in the hotel were okay, however location from Hua Hin town was about 20minutes from hotel with limited transportation for getting into town.
Hotel on the beach however due to high surf the beach was unuasble, however the swimming was large and well managed. Buffet breakfast and a la crate dinner was up to Novotel's high standard. Overall very relaxing and well worth the money.
Comment from Hotel Management
Mar 7, 2017 by Alexander Eaton - General Manager, Hotel Management
Dear Anonymous, Thank you for choosing Novotel Hua Hin Cha Am Beach Resort & Spa as your holiday destination and for taking the time to share your experience with our readers. Additionally, thank you kindly for your 5 Star Review! I was so pleased when reading that you enjoyed your experience, especially in Food & Beverage. Additionally, I would like to thank you for your constructive feedback. I will certainly be reviewing your experience with my team and working with them to further improve our offerings to our guests. We look forward to welcoming you back in the not too distant future. Regards, Alexander Eaton General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Congo, DRC

Very nice Hotel on the beach

Posted Mar 2, 2017
Pros: I particularly appreciated the view on the ocean.
Location: There is not much around the hotel this makes it very attractive...
I really appreciated my staying in Novotel. The view on the beach was terrific! Staff wonderful. I really enjoy and relax the location and the Hotel.
Comment from Hotel Management
Mar 7, 2017 by Alexander Eaton - General Manager, Hotel Management
Dear Denis, Greetings from Novotel Hua Hin Cha Am Beach Resort & Spa. I hope this message finds you well and that you have now returned home feeling both relaxed and refreshed after your recent stay with us. I was so pleased to read that you enjoyed the location, especially the staff. I am certainly looking forward to sharing your experience with the Team at the Resort. We look forward to welcoming you back in the not too distant future. Regards, Alexander Eaton General Manager
5 out of 5
by martin

Luxury Hotel with Pool

Posted Jan 29, 2017 on Hotels
Quality hotel,fantastic pool. Great services. Local shops and bars just 5 minutes away. Very nice indeed. Only issue I had was double room was not ready at midday and I finally got room at 8pm !! (A tad of a long wait) . Manager apologized though. Seemingly some people extend their checkout time at expense of others. But grand hotel, no complaints.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Dear martin on, Greetings from Novotel Hua Hin Cha Am Beach Resort & Spa. I hope this message finds you well. Thank you kindly for choosing us as your holiday destination and for your 5 Star Review! I was very pleased to read you enjoyed your experience, including the fantastic pool and great services. At the same time, once again, please allow me to apologize for the lengthy wait for your room. Thank you again for your sharing your experience. We look forward to welcoming you back in the not too distant future. Regards, Alexander Eaton General Manager
5 out of 5
by Rajiv

Excellent trip

Posted Jan 24, 2017 on Hotels
Very comfortable, amazing trip, located right on beach, very good ambience. Also they have a free shuttle service to Hua Hin 5 times in a day for beach and shopping
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Dear Rajiv, Thank you for choosing Novotel Hua Hin Cha Am Beach Resort & Spa as your holiday destination and for your fantastic review! I was so pleased to read that you enjoyed your overall experience with us including our on the beach location, very good ambiance and free shutting to Hua Hin. We look forward to welcoming you back in the near future. Regards, Alexander Eaton General Manager
4 out of 5
by A verified traveler

Spacious and Clean Hotel

Posted Jan 1, 2017 on Hotels
The room was spacious, and complete with all the basic necessities, and toiletries. The aircon was a bit noisy though. The facilities are always kept clean, and cater for families and individual guests.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Anonymous, Greetings from Novotel Hua Hin Cha Am Beach Resort & Spa. I hope this message finds you well. Thank you for taking the time to share your feedback with us. I was so pleased to read to see that you enjoyed your overall stay with us, including the spacious room and clean facilities. Thank you for your feedback regarding the air conditioning. We are always looking to improve our guest's experience and you feedback aids us in doing so. We look forward to welcoming you back in the not too distant future. Regards, Alexander Eaton General Manager
4 out of 5
Recommended
for Families
by A verified traveler from HONG KONG

hotel for family

Posted Jan 1, 2017
Pros: I guess all rooms have a good seaview. food is reasonably priced. festive decoration is good too.
Cons: more sun lounger please
Location: nothing nearby actually.
check-in is efficient. facilities are normal - they provide what they should have. big area is nice. there is a water slide. overall it is most suitable for family but not someone looking for quietness.
Comment from Hotel Management
Jan 5, 2017 by Alexander Eaton, Hotel Management
Dear YC, Thank you for choosing Novotel Hua Hin Cha Am Beach Resort & Spa as your holiday destination. I hope this message finds you well and that you have returned home feeling both relaxed and refreshed after your recent stay with us. Thank you for taking the time to share your feedback with us. I was pleased to read that you enjoyed your overall experience with us. We look forward to welcoming you back in the not too distant future. Regards, Alexander Eaton General Manager
3 out of 5
by A verified traveler

Posted Dec 31, 2016
Beach not suitable for swimming. Between condo owners and stray dogs beach was dirty. Staff has poor training and poor English. Nice pool but get towel on a lounger by 8 am or you may miss out. Good breakfast buffet. A bit isolated but 15 - 20 businesses including massage, restaurants, and a 7-11 nearby.
Comment from Hotel Management
Jan 4, 2017 by Alexander Eaton, Hotel Management
Dear Anonymous, Greetings from Novotel Hua Hin Cha Am Beach Resort & Spa. I hope this message finds you well and that you have returned home feeling relaxed and refreshed after your recent stay with us. Please accept my apologies that the beach did not meet your expectations, however please rest assured that the hotel cleans the beach in front of the hotel daily. Also, thank you for your feedback about breakfast. I am looking forward to sharing your feedback with the Chef. Regards, Alexander Eaton General Manager