Ratings based on 580 Verified Reviews

4.4 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Brisbane

Just too far away, unless you have a car.

Posted Jun 8, 2017
There is no, I mean no restaurants of small shops around the hotel. And staffs have limited English.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with friendly staff.

Posted May 27, 2017
Pros: It was clean and the staff was super friendly.
Cons: I wish the bike rental was longer than for 5:30pm.
The room was on the 9th floor so we had a great view and could see the ocean. The bathroom had lots of amenities and was a nice size. Overall the room was great however there were a few signs of age, the couch had a stain and the walls also. The location is good, I wouldn't say it was walking distance from any of the night markets but nothing was more than a 15 min cab ride away. Most of the hotel staff spoke some English and all were very helpful. Loved the free tea and popcorn in the lobby. I would stay here again!
3 out of 5
by A verified traveler from Sydney

Old style hotel

Posted Apr 30, 2017
Not close all interest place,suitable self drive traveller
Comment from Hotel Management
May 6, 2017 by Chateau de Chine Hualien, Hotel Management
Thank you for choosing to stay Chateau de Chine Hualien and sharing us your comments. It is our commitment to provide better service and more comfortable stay experience for our guests. We appreciate that you feel the considerate service and great hospitality. We sincerely look forward to having your return soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Excellent customer service

Posted Apr 23, 2017 on Wotif
Pros: Customer service
Cons: Carpet needs replacement
Location: Location is good and good neighbourhood. Shops mainly supermarket is very close
staff members are excellent. We had wonderful time at the hotel. Location was good. Breakfast was good. Room size was reasonable.
Comment from Hotel Management
May 6, 2017 by Chateau de Chine Hualien, Hotel Management
Thank you for choosing to stay Chateau de Chine Hualien and sharing us your comments. It is our commitment to provide better service and more comfortable stay experience for our guests. We appreciate that you feel the considerate service and great hospitality. We sincerely look forward to having your return soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Taipei

Comfy but noisy

Posted Apr 13, 2017
It was a nice hotel, friendly staff, free bike rental, clean and very comfy bed. The only down side is the noise. I guess they need to work on sound proof windows to improve the experience. The swimming pool was not open until may. There's a part of the reason I chose this hotel for the pool but not as advertised...disappointed
Comment from Hotel Management
Apr 15, 2017 by CHATEAU de CHINE Hualien, Hotel Management
Thank you for staying at CHATEAU de CHINE Hualien and sharing your review. It is a pity that the stay experience did not meet your expectation. We are truly regret to learn your stay experience. Your comments have been well conveyed to our management team for future improvement, we appreciate your feedback that gave us opportunity to become better. We sincerely hope to have a chance to welcome you again.
5 out of 5
by Keith

Fantastic stay

Posted Apr 4, 2017 on Hotels
My family enjoyed very much our stay at this hotel.
Comment from Hotel Management
Apr 10, 2017
Thank you for choosing to stay Chateau de Chine Hualien and sharing us your comments. It is our commitment to provide better service and more comfortable stay experience for our guests. We appreciate that you feel the considerate service and great hospitality. We sincerely look forward to having your return soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Posted Mar 13, 2017
family of 4 stayed 1 night. Breakfast was not included but there was a convenience store and 2 bakeries within 1 block. Did not try any of the amenities mentioned by hotel staff. Free bottles of water provided, and fridge in room is convenient.
Comment from Hotel Management
Mar 15, 2017 by Chateau de Chine Hualien, Hotel Management
Thank you for choosing to stay Chateau de Chine Hualien and sharing us your comments. It is our commitment to provide better service and more comfortable stay experience for our guests. We appreciate that you feel the considerate service and great hospitality. We sincerely look forward to having your return soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great service and food

Posted Mar 8, 2017
Cons: please add a resting area with TV screen in the Spa.
Location: There is a small museum near by. it is worth a visit.
We didn't like the deco of this hotel. It was somehow too childish to us(sure, it is a family hotel). The room was not big and a little bit outdated. However, we enjoyed our staying in this hotel. The hotel staff were all very nice and professional. They picked us up at the train station and dropped us off next day, which made our trip easier. Because the swimming pool was closed in winter season, we got into the spa facilities for free. It was a very nice gesture and we did enjoy the spa very much. There were few restaurants outside of the hotels in walking distance. But some of those restaurants wouldn't open until 5 pm. Why? I had no idea. Anyway, we then decided to eat in the hotel. It turned out a good deal. We paid about US20 per person( NT800 for the first hotel guest and half price for the second one) and the price also included wine, beer and whisky. The food and drinks were really good with a wide range of varieties. I especially like the smoothie and deserts. Thank you guys. If we go back to Hualien, we certainly will stay in this hotel.
Comment from Hotel Management
Mar 13, 2017 by Chateau de Chine Hualien, Hotel Management
Thank you for choosing to stay Chateau de Chine Hualien and sharing us your comments. It is our commitment to provide better service and more comfortable stay experience for our guests. We appreciate that you feel the considerate service and great hospitality. We sincerely look forward to having your return soon.
5 out of 5
by A verified traveler

Best in Hualian

Posted Feb 12, 2017 on Hotels
Comfortable, Kind, all about to stay.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Thank you for choosing to stay Chateau de Chine Hualien and sharing us your comments. It is our commitment to provide better service and more comfortable stay experience for our guests. We appreciate that you feel the considerate service and great hospitality. We sincerely look forward to having your return soon.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 16, 2017 on Hotels