Front of property - evening/night

Reviews of Chateau de Chine Hotel Hualien

4.5 out of 5
Chateau de Chine Hotel Hualien
No.2, Yongxing Rd., Hualien City, Hualien County

Reviews

8.6

Excellent

Rating 10 - Excellent. 476 out of 1001 reviews" "
Rating 8 - Good. 351 out of 1001 reviews" "
Rating 6 - Okay. 118 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

robert

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very disapointed that we were not allowed entry to the dinner area. The in hotel restaurant refused us entry as they said there was no room for us at the buffet dinner. It was reserved for locals only.
Stayed 2 nights in Mar 2024

10/10 Excellent

Larry, Kirkland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room. Excellent stuff.
Stayed 4 nights in Jan 2024

10/10 Excellent

Larry, Kirkland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel. First we stayed 4 nights. Then we added another 2 nights.
Stayed 2 nights in Jan 2024

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

David

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kwok, St Catharines

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

MITSUHIRO

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Hualienはあまり惹かれるホテルがなかったものの比較的良いかと思われたので選択。しかし設備は古く朝食のビュッフェもシェフはなんだか陽気ではなくメニューも少なめに感じた(食べ過ぎずにすんで助かったが)。快適ではあったが、価格に見合ったバリューは無いと感じた。夏の観光シーズンだからこんなものなのでしょうね。(ちなみにこの前後で泊まった台北のホテルの方が安くて綺麗なのはどうもミスマッチ感を感じます。)
Stayed 1 night in Jul 2023
Response from CHATEAU de CHINE Hualien on Jul 31, 2023
MITSUHIRO お客様細心の観察と貴重なお時間を割いていただき、翰品花蓮に対するご評価や改善に向けたご提案をいただき、誠にありがとうございます。お客様からいただいたご意見については、関連部門と協議し、より良いサービス提供の方向性を検討いたします。貴重なサポートとご指導に感謝申し上げます。ホテルマネージャー Vero Sun

8/10 Good

Wei

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice swimming pool for kids. The wireless internet was not reliable. Buffet was decent.
Stayed 3 nights in Jun 2023
Response from CHATEAU de CHINE Hualien on Jul 10, 2023
Dear Wei,Thank you for your comment on Chateau Champlain Hualien. Regarding the wireless network problem you mentioned, we will try our best to improve it and look forward to your visit again.Sincerely,Vero Sun General Manager

6/10 Okay

Hao Ghiam Marcus

Disliked: Property conditions & facilities
Property is very run down and very inconvenient as it is not around city centre. Shows that there is free area shuttle but there isn't any. End up spending extra money and time waiting and paying for taxi. Property is old and rather run down as well. Needs major refurbishment soon. Not worth the money paid.
Response from CHATEAU de CHINE Hualien on Jun 20, 2023
Dear Hao Ghiam:Thank you for choosing to stay at Hotel Château Hualien and for your positive feedback. We sincerely hope to provide you with a perfect five-star service. If you are willing to give Hotel Château Hualien another chance, we kindly ask you to click on the link to our LINE concierge system (https://lihi1.com/Ufihd) to provide your thoughts and suggestions. We will do our best to improve ourselves and look forward to providing you with an impressive accommodation experience on your next visit. Sincerely,Vero Sun General Manager

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
If you have young children, there is no better hotel to stay at! Their pool and sandbox make for great afternoon fun and the playroom is perfect for evenings and bad weather days. The breakfast buffet provides a large selection of eastern and western foods and also vegetarian options. The evening snack is a bonus too. The staff is absolutely wonderful. I would definitely stay here again!
Stayed 1 night in May 2023
Response from CHATEAU de CHINE Hualien on Jun 20, 2023
Dear Tiffany,Thanks for your great review of our services and facilities. It is your kind words that encourage us to work harder and make CHATEAU de CHINE Hualien a better place to stay. We hope we did make your visit to Hualien memorable. Hope to have you back soon!Sincerely,Vero Sun General Manager

8/10 Good

James

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice kids play area
Stayed 1 night in Apr 2023
Response from CHATEAU de CHINE Hualien on Jun 20, 2023
Dear James, Thank you for the great review of Chateau de Chine Hualien. We work really hard to offer great services and we are glad to see those efforts pay off on your last visit. Hope to have you back soon.Sincerely,Vero Sun General Manager

8/10 Good

Rebecca

Stayed 3 nights in Jan 2023

6/10 Okay

Richard

Stayed 1 night in May 2022

6/10 Okay

Theodore

Traveled with family
Disliked: Staff & service
Disappointed
arrived the hotel around the normal check in time, room was not ready, was asked to wait 15 minutes but ended up to be 45 minutes, was quite disappointed as the room did not seem to be as nice as expected, seemed a bit aged, overall not so good, the only good thing worth mentioning was we asked for some amenities on the first evening and the housekeeping staff that came to assist was very attentive and nice!
Stayed 2 nights in Dec 2021

10/10 Excellent

Shu hsiang

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
I enjoy my stay there a lot even I only stayed for one night. The staff are all very professional and response quite fast when I have questions. And they seem to very willing to help out since I use English a lot. As a native Taiwanese, I do appreciate that. :)
Stayed 1 night in Nov 2021

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay here. Staff were very friendly and helpful. The hotel was well equipped for families with small children as there is a dedicated play center in one entire wing of the hotel, small gym, business center, lovely outdoor swimming pool with fountain, great buffet breakfast. Really enjoyed our experience here.
Stayed 1 night in Aug 2021
Response from Sincerely, CHATEAU de CHINE HUALIEN General Manage on Sep 21, 2021
Hello, dear guests, Thank you for choosing to stay at Chateau de Chine Hotel Hualien. We very much hope that every visitor can enjoy the joyful travel time in Hualien. It is our honour to provide you with a place to relax during your journey, and Chateau de Chine will continue to create considerate services to give back to every traveler. I look forward to your coming again and wish every day a happy life and a safe family.

4/10 Poor

Joseph S.

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Improvement can be made
Room is too small and bed is too soft. Small room than the website picture showed. W/o paying attention to the small words you will be easily fooled during the booking process.
Stayed 2 nights in Feb 2021
Response from Sincerely, CHATEAU de CHINE HUALIEN General Manage on Apr 15, 2021
Dear Joseph S, The official website has marked the size of each room type and the size of the bed,I think you caused a misunderstanding,Thank you for staying !!

8/10 Good

Shih wen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from 花蓮翰品酒店 on Feb 23, 2021
感謝您選擇下榻翰品酒店花蓮,我們非常期望每一位到訪的旅客都能盡情的享受在花蓮歡樂旅遊時光。 謝謝您對本館的肯定,很感謝您對此次入住體驗的分享,也衷心企盼您下次來到花蓮,能夠繼續給予我們用心為您服務的機會。

10/10 Excellent

Verified traveler

環境不錯,小朋友很喜歡!
Stayed 1 night in Jul 2020
Response from 總經理 孫薈茹 謹上 on Jul 31, 2020
親愛的貴賓, 非常感謝您給予翰品花蓮如此高等的評價,誠摯地邀請您再度光臨,體驗翰品花蓮的溫暖自在, 享受花蓮的悠閒愜意。 祝您有個美好的一天 =)

8/10 Good

Joseph

Traveled with family
Liked: Staff & service, room comfort
Good service but facilities need updating
Hotel is well suited for families with younger children. The outdoor pool and the indoor kids play area were good for kids. Service was good. However, the rooms really need updating (old carpet, furniture and bathroom).
Stayed 1 night in Jul 2020
Response from Vero Sun,General Manager on Jul 25, 2020
Dear Joseph, Thank you for your stay and valuable review with us. We feel sorry that our facilities did not meet your expectation during your stay. We have taken notes on the area you pointed out for further improvement. It is our commitment to provide better service and a more comfortable stay experience for our guests. We appreciate your feedback and definitely will improve ourselves. Looking forward to having your back. Sincerely, CHATEAU de CHINE HUALIEN

6/10 Okay

李, 新竹

Traveled with family
Liked: Cleanliness, staff & service, amenities
大部分員工親切有禮,櫃檯check in員工林小姐應對有待加強,飯店車位嚴重不足 房間偏舊但整體還算ok,cp值尚可的飯店
Stayed 1 night in Jun 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from 總經理 孫薈茹 謹上 on Mar 15, 2020
親愛的貴賓, 非常感謝您給予翰品花蓮如此高等的評價,誠摯地邀請您再度光臨,體驗翰品花蓮的溫暖自在, 享受花蓮的悠閒愜意。

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly services. Very helpful staff. The pickup and drop off at the train station were extremely convenient
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and the decor on Jimmy floor is very beautiful. The playroom for children is also very clean and well maintained. Will recommend for family with young children.
Stayed 3 nights in Dec 2019

8/10 Good

Caroline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Jackie, Singapore

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Excellent and helpful staff. Hotel room is dated and I would prefer to stay at somewhere else.
Stayed 1 night in Nov 2019

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff. Looks like a place that is family friendly . Location is not near the station so we had to take a cab back and forth. The cab fare is not expensive but it can add up.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too expensive for what you get
Hotel room was bright with lots of lighting 150nt taxi ride to town Lots of free parking 7-11 right across the street Many Taiwanese breakfast shops nearby Too cold to swim at night in October so I didn’t get to use the pool which was the reason I booked this place. As a western couple we could not take advantage of the spa as it separates men and women and spa-goers do not wear clothes Hot shower with good water pressure Friendly English speaking staff Top floor with fantastic view
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Small rooms in desperate need of an update. Staff were polite and friendly.
Stayed 3 nights in Oct 2019
Response from CHATEAU de CHINE Hualien on Nov 4, 2019
Dear guests, Thank you for your stay at CHATEAU de CHINE Hualien. It is our commitment to provide better service and most enjoyable stay experience for our guests. We feel sorry that our rooms did not meet your expectations. We appreciate your feedback and definitely will improve ourselves. Looking forward to having you back.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, bright and very quiet, It close to the Dong Men night Market
Stayed 1 night in Oct 2019
Response from CHATEAU de CHINE Hualien on Nov 4, 2019
Thank you for your stay at CHATEAU de CHINE Hualien and for sharing your review. Great thanks for your compliment. We sincerely look forward to having your return soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super kids friendly hotel!
Hotel facilities are amazing!! Super kids friendly.
Stayed 3 nights in Sep 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice stay
Front desk Service was good and professional but the room and furniture condition was a bit outdated.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A whole floor dedicated to kids, a big swimming pool and awesome breakfast makes this hotel the best for families.
Stayed 3 nights in Jul 2019

10/10 Excellent

Kam Sing Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from CHATEAU de CHINE on Jun 9, 2019
Dear Kam Sing Stephen, Thank you for your stay at CHATEAU de CHINE Hualien and for sharing your review. We sincerely look forward to having your return soon.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kids friendly. Not too many restaurants nearby, but the dinner buffet at the hotel is very good.
Stayed 1 night in May 2019
Response from 訂房組 on May 23, 2019
感謝您選擇下榻翰品酒店花蓮並撥冗提供寶貴的回應及意見。 我們希望您於翰品酒店花蓮入住時都能感受我們全體員工待客如親的體貼用心,也期待您的再度光臨,繼續給予我們支持與鼓勵,謝謝! Thank you for choosing to stay Chateau de Chine Hualien and sharing us your comments. It is our commitment to provide better service and more comfortable stay experience for our guests. We appreciate that you feel the considerate service and great hospitality. We sincerely look forward to having your return soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from 翰品酒店花蓮 on Jun 8, 2019
感謝您入住我們的飯店。感謝您的意見反應!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Buffet dinner is xvellent!
Stayed 2 nights in May 2019
Response from 訂房組 on May 9, 2019
貴賓您好,感謝您選擇下榻翰品酒店花蓮,我們非常期望每一位到訪的旅客都能盡情的享受在花蓮歡樂旅遊時光。 謝謝您對本館的肯定,貼心服務是我們最基本的要求。餐點的改進之處我們已檢討並研擬改善之道,很感謝您對此次入住體驗的分享,也衷心企盼您下次來到花蓮,能夠繼續給予我們用心為您服務的機會。  Thank you for your stay at CHATEAU de CHINE Hualien. It is our commitment to provide better service and most enjoyable stay experience for our guests. We feel sorry that our food did not meet your expectations. We appreciate your feedback and definitely will improve ourselves. Looking forward to having you back.

10/10 Excellent

LizB, Glendale CA, USA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a buffet person, but i really enjoyed their dinner buffet.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel 👏
I enjoyed the stay thoroughly, from the friendly front desk to the breakfast buffet, to the complimentary shuttle service to the train station. Superb service!
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is almost perfect
I had a huge problem and was helped so much by all of the staffs. I really, really appreciate that.
Stayed 1 night in Apr 2019
Response from 訂房組 on May 3, 2019
親愛的 您好, 非常感謝您選擇入住翰品酒店花蓮,並利用寶貴的時間填寫評論。很高興您對於我們前線同仁的服務感到滿意。為您在旅途中提供一個可以放鬆的地方是我們的榮幸,翰品會持續打造貼心的服務回饋每位旅客。關於室內泳池還有待從長計議並做合適的規劃,期待您再次來訪,給您不一樣的住宿體驗。並敬祝日日美好、闔家平安。 翰品酒店花蓮

10/10 Excellent

Miao-Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Hing Yui Vinc, 近美麗島站

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親子兒喜酒店
最佳台式親子酒店, 員工服務有禮, 而且3樓設有兒童活動室。 早餐台式食品豐富, 但西式只有煎蛋及浸水没味腸, 而且3種水菓供應天天一樣較悶。最刺激是中餐5道菜包括頭盤, 抄飯及甜品, 需要預定, 但没有菜單提供, 價錢是乎當天菜單才碓定。將大小當小孩ㄧ様招呼。
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

MY, San Francisco USA

Liked: Cleanliness, staff & service, property conditions & facilities
They arrranged a very good taxi driver(Chinese language) to drive us to Taroko. Excellent driver. They also arranged their shuttle to pick us and send us to the train station. Included breakfast is very good. They also gave us “Sauna with hot tub and cool down pool” facility pass. Excellent.
Stayed 1 night in Dec 2018

10/10 Excellent

Rudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Qi, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great family stay
The hotel is a truely kids friendly hotel ans the kids definitely loved it, from the converted swimming pool (to be a road with barriers and road signs), to the immense size of the indoor playground. It has all elements that the kids want to stay. We booked the superior family room but was given a chateau level family room which was fabulous. It has a magnificant mountain and ocean view. The hotel has a 7-11 and a supermarket nearby and offers transfer from and to the train station, which we have to book in advance. The only comment is the room condition is a bit dated and I can see the wall papers started to peel off.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enthusiastic staffs with great hospitality. We were taken very good care of.
Stayed 1 night in Dec 2018