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Reviews of Classic City Resort

3.5 out of 5
Classic City Resort
No.139, Guolian 5th Rd., Hualien City, Hualien County

Reviews

8.8

Excellent

Rating 10 - Excellent. 407 out of 899 reviews" "
Rating 8 - Good. 410 out of 899 reviews" "
Rating 6 - Okay. 70 out of 899 reviews" "
Rating 4 - Poor. 9 out of 899 reviews" "
Rating 2 - Terrible. 3 out of 899 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Carol

Traveled with partner
Efficient staff and unrivalled cleanliness. Located within easy walking distance from the train and bus station, I guess the Resort was built circa 1986 the original carpets, furniture and fixtures all remain today and are diligently cleaned by dedicated staff. It is a shame however, that much like Taiwan, nothing at the Resort has been updated since it was first built. The furniture is very worn and tarnished, the carpets worn and discoloured and the blinds/curtains in desperate need of replacement. With no screens on the windows, we woke at night covered in insect bites. The train from Taipei arrives at Hualien at 12:45 EVERYDAY, however guests are not permitted to check in before 15:00 despite rooms being ready. There is no indication of why Classic City is a “resort”, it has no pool, laundry, tennis court etc.
Stayed 2 nights in Mar 2024
Response from JANE on Mar 29, 2024
Thanks for staying with us. Unfortunately, we regret your dissatisfaction with our facilities.We will continue to keep our services and facilities under review and seek improvements.Thank you.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice large room, modern furnishings, very quiet, short walk to train and bus station
Stayed 2 nights in Mar 2024
Response from JANE on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!It has been our pleasure to serve you, thank you.Wishing you all the best.

10/10 Excellent

Roger, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfasts were simple but first rate
Stayed 2 nights in Mar 2024
Response from JANE on Mar 4, 2024
Thanks for staying with us. We appreciate your feedback!It has been our pleasure to serve you, I hope your the trip brought you back so many happy memories. Thank you.Wishing you all the best.

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the bed was surprisingly big (very comfortable!). There were also a lot of food options for breakfast.
Stayed 2 nights in Dec 2023
Response from JANE on Feb 18, 2024
Thanks for staying with us. We appreciate your feedback!It has been our pleasure to serve you, thank you.Wishing you all the best.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JANE on Jan 1, 2024
感謝您的入住及回饋，您的鼓勵及意見是我們成長的動力，希望花蓮之旅讓您有美好的回憶，更希望很快有機會再為您服務，感謝您。

2/10 Terrible

Keith

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad way to stay in Hualien
The rooms were moudly and the toilet had a urine stench. We had to purchase own anti germ spray to clean up the toilet. My family felt itchy after sleeping one night and we forfeited 2 night stay after enduring for a night. The location of the hotel is unsavoury as there are several KTV nightclubs around the area which isnt suitable for family. I have been a loyal hotel.com gold member for over 4 years and this has been a terrible experience for my family.
Stayed 3 nights in Dec 2023
Response from JANE on Dec 24, 2023
Thanks for staying with us. Unfortunately, we regret your dissatisfaction with our facilities.We will continue to keep our services and facilities under review and seek improvements.Thank you.

10/10 Excellent

jeat shyan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good experience, clean and modern hotel
Stayed 1 night in Dec 2023
Response from JANE on Dec 20, 2023
Thanks for staying with us. We appreciate your feedback!It has been our pleasure to serve you.Wishing you all the best, thank you.

8/10 Good

Wai Chuen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property, just a bit old, smell some what mildrewly, great breakast, overall worth the money
Stayed 2 nights in Nov 2023
Response from JANE on Nov 7, 2023
Thanks for staying with us. We appreciate your feedback!Wishing you all the best.

6/10 Okay

WING MAN

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
There are limited facilities at the hotel. The room is not very clean. Both my husband and I got bitten by some bugs in bed. I also saw a bug coming out of the sofa. The food offering and taste is not very good at breakfast.
Stayed 2 nights in Oct 2023
Response from JANE on Oct 30, 2023
Thanks for staying with us. We appreciate your feedback!Our hotel have be disinfected regularly, thank you for bringing this matter to our attention, we will should be checked. We will make better for western options at breakfast. I am very sorry for the inconvenience. Thank you vrey much.

6/10 Okay

Sann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a newer place and the room that we stayed is decent. The place is close and walk-able to Hualien Main station which is convenient if taking train or bus. There are many restaurants and eateries nearby as well. The hotel does not have any other amenities so, if planning to just sleep over, it's a good option.
Stayed 1 night in Oct 2023
Response from JANE on Oct 30, 2023
Thanks for staying with us. We appreciate your feedback!Wishing you all the best.

8/10 Good

Declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near transport
Good location close to train and bus station. Limited food options in the area and is a distance from the night market and sights, but accessible by bus. Friendly service from staff and room was clean and spacious.
Stayed 2 nights in Oct 2023
Response from JANE on Nov 1, 2023
We have enjoyed having you staying with us and we hope to welcome you again.Wishing you all the best.

8/10 Good

Gunnar

Stayed 1 night in Oct 2023
Response from JANE on Oct 28, 2023
感謝您的入住及回饋，希望花蓮之旅讓您有美好的回憶，更希望很快有機會再為您服務。

10/10 Excellent

Eng Swan

Stayed 2 nights in Jul 2023
Response from JANE on Jul 23, 2023
感謝您的入住及喜愛，希望花蓮之旅讓您有美好的回憶，更希望很快有機會再為您服務。

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at this hotel. I thought it was a superb hotel. Clean and everything worked. I liked its proximity to the train station. Would recommend.
Stayed 1 night in May 2023
Response from JANE on May 17, 2023
Thank you for your positive feedback from your recent stay with us. I am so pleased to read how much you enjoyed your stayed and service with us , We look forward to welcoming you back to our hotel.

6/10 Okay

Engne

10/10 Excellent

Tamer

Stayed 1 night in Feb 2022
Response from JANE on Feb 12, 2022
感謝您的入住及回饋，為您服務是我們的榮幸，您的鼓勵是我們成長的動力，希望花蓮之旅讓您有美好的回憶，更希望很快有機會再為您服務。 謝謝。

8/10 Good

Hsin Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Everything works out great in this stay, except for the soft pillows. I asked for extra pillows and they were able to deliver some for the rest of our stay.
Stayed 3 nights in Oct 2020
Response from JANE on Oct 17, 2020
We have enjoyed having you staying with us and we hope to welcome you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station, nice breakfast, will definitely stay again when in town.
Stayed 2 nights in Jan 2020
Response from Jane on Feb 5, 2020
感謝您的入住及喜愛，希望很快有機會再為您服務。

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from JANE on Dec 7, 2019
感謝您的入住及意見回饋，希望很快能有再為您服務的機會。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from JANE on Nov 21, 2019
感謝您的入住及回饋，希望很快有機會再為您服務，謝謝!!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and helpful and friendly staff. Good breakfast
Stayed 1 night in Nov 2019
Response from JANE on Nov 9, 2019
I am so pleased to read how much you enjoyed and stayed with us. We look forward to welcoming you back to our hotel.

8/10 Good

CHSydney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff services are excellent and helpful; the breakfast at the hotel is quite good and diverse choices
Stayed 2 nights in Sep 2019
Response from JANE on Oct 14, 2019
I hope your the trip brought you back so many happy memories. I am so pleased to read how much you enjoyed and stayed with us. We look forward to welcoming you back to our hotel.

8/10 Good

Bui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff at front desk were very helpful, they go out of their way to help with direction transport etc...
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hualien - August 2019
Great location, near the train. Breakfast selection is great with reasonable price. Hoping they give free fitness pass in the area as this hotel does not have any fitness center.
Stayed 4 nights in Aug 2019
Response from JANE on Aug 26, 2019
Thank you very much for staying and reviews. Thank you for bringing this matter to our attention, we will pay more attention to it. Thank you very much.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, friendly staff, free bicycles! Would recommend
Stayed 3 nights in Aug 2019
Response from JANE on Aug 21, 2019
Thank you very much for staying and reviews. We hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from JANE on Jul 25, 2019
感謝您的入住及喜愛，希望很快能有機會在為您服務。

10/10 Excellent

KC, San Jose, USA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is excellent clean hotel. It is a few years old, but the whole room/bathroom is like new. Very comfortable. Parking spaces are limited. It might be a problem during peek season. Hotel front desk could be more friendly. They are too business like and don't offer useful information about the area. We will definitely stay here next time. Breakfast buffet is very good.
Stayed 1 night in Jun 2019
Response from JANE on Jul 3, 2019
I am so pleased to read how much you enjoyed your stayed and service with us. Thank you for bringing this matter to our attention, we will pay more attention to it. Thank you very much. We look forward to welcoming you back to our hotel.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place near downtown with many restaurants near by, staff is super friendly, buffet is Taiwanese and didn’t include scramble eggs and we asked for it and they were super nice and make them for us!! Recommend
Stayed 1 night in May 2019
Response from JANE on May 18, 2019
I am so pleased to read how much you enjoyed and stayed with us. We look forward to welcoming you back to our hotel.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Convenient location close to the Hualien Train Station. The hotel looks tidy, but it's not very inviting. Our room had a very bad sewerage smell, the floors looked dirty and the bathroom needed a good scrub. The bed and pillows were very comfortable and staff were friendly and polite (except the lady at breakfast who started laughing when I told her that I didn't eat eggs - not professional at all)
Stayed 5 nights in Apr 2019
Response from JANE on May 17, 2019
Thanks for staying with us. We appreciate your feedback! Thank you for bringing this matter to our attention and we will should be checked very day. We will to accentuation training of service. We will do everything possible to make sure that it does not happen again.

10/10 Excellent

Verified traveler

Stayed 4 nights in Apr 2019
Response from Jane on May 3, 2019
感謝您的入住及喜愛，希望很快再有為您服務的機會。

8/10 Good

CHEE HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from JANE on Jun 13, 2019
感謝入住及回應，希望再有機會為您服務。

10/10 Excellent

tribeman24, Iowa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a little ways from the night market but a very nice hotel. Room was clean and very modern. Breakfast in the morning was good with a variety to eat.
Stayed 2 nights in Mar 2019
Response from july on Apr 3, 2019
Thank you for staying at our hotel. Thank you for your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected Delight
Really pleased to have discovered this Hotel via a personal recommendation, one which the Classic City Resort deserves & I personally endorse. A superb establishment offering much more than the Tariff suggests. Breakfast was excellent value for money offering European & local food options. Staff throughout are great, but special mention for the Restaurant Ladies whose English guidance was most welcome. Great Place to stay, so good that we returned 2 days later into our tour.
Stayed 2 nights in Mar 2019
Response from JANE on Mar 25, 2019
I am so pleased to read how much you enjoyed and stayed with us. We look forward to welcoming you back to our hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay
Stayed here comfortably for 2 nights to take a tour of Tarako Gorge. Room was clean, bathroom was clean. Liked the mochi snacks they provided. Within walking distance to a few restaurants and the train station. The front desk though speaks limited english. Overall a comfortable stay, but non memorable.
Stayed 2 nights in Nov 2018
Response from july on Mar 22, 2019
Thank you for staying at our hotel. Thank you for your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel near the train station.
This hotel is a walking distance away from hualien train station! And near a Zeng Ji mochi shop, so make sure u eat more of the fresh ones while you are there. The staff are friendly and willing to help. The room is not very big but comfortable enough. Not many shops around the hotel but there is a convenience shop and supermarket across the road. It’s not near the night market but Taxi fares are not expensive anyway.
Stayed 2 nights in Mar 2019
Response from july on Mar 18, 2019
Thank you for staying at our hotel. Thank you for your feedback!

10/10 Excellent

Shiki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel rooms, nice lobby, and very conveniently located within 5minutes walk of the Hualien Train Station. Many nice restaurants, cinema and karaoke around the hotel.
Stayed 3 nights in Mar 2019
Response from JANE on Mar 12, 2019
I am so pleased to read how much you enjoyed and stayed with us. We look forward to welcoming you back to our hotel.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Serviceable hotel in good location.
Good location, only a 5 minute walk from the train station. Perfectly serviceable hotel with little character. The room was comfy and the shower good. No microwave or laundry facilities in the hotel, although there are plenty of laundry places in the neighborhood. Breakfast was fine and the staff friendly enough if not particularly helpful. I will likely forget this hotel pretty quickly and if I were back in Hualien I would likely stay somewhere else.
Stayed 2 nights in Jan 2019
Response from JANE on Jan 8, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to train station. Straight road to night markets
Stayed 2 nights in Dec 2018
Response from JANE on Jan 4, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Khatrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from JANE on Jan 4, 2019
感謝您的入住及喜愛，希望很快有機會再為您服務唷。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was pretty good ONLY wish the staff in the front desk spoke any English, this is why using Expedia is so great, you can by pass alot of the issues by booking on line
Stayed 1 night in Dec 2018
Response from JANE on Jan 4, 2019
Thanks for staying with us. We appreciate your feedback! We will to accentuation training of language.

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Service
Overall stay is pleasant except the front desk people should have more tourist knowledge and give better advise in places to visit. They should be more proactive
Stayed 3 nights in Dec 2018
Response from JANE on Dec 28, 2018
Thank you for bringing this matter to our attention, we will pay more attention to it. Thank you very much. Thank you very much for staying and reviews. We hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, pleasant stay with the basic necessities covered!
Stayed 3 nights in Dec 2018
Response from JANE on Dec 20, 2018
I am so pleased to read how much you enjoyed and stayed with us. We look forward to welcoming you back to our hotel.

8/10 Good

Chen Hsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from JULY on Dec 19, 2018
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good service. Near to train station for trip to other places
Stayed 2 nights in Dec 2018
Response from JANE on Dec 10, 2018
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back to our hotel.

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hualien by train.
Friendly and helpful service. We booked a “suite” room, modern and well furnished, above expectations, with city view. Breakfast a particularly Asian selection. Location away from town centre but very handy to Hualien station which was ideal for us. Downtown bus 301 (about every 30 minutes or so but timetable apparently optional) leaves from near information centre outside and across from the station. Can pay with Taipei “Easy Card”. Reception booked us an excellent and affordable 8 hour private car tour to Taroko the night before but be aware this was December off-season. Experienced driver and guide. Highly recommended as the tour bus crowds are horrendous.
Stayed 1 night in Dec 2018
Response from JULY on Dec 9, 2018
感謝您入住我們的飯店。感謝您的意見反應！

8/10 Good

Chia-Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from JULY on Dec 9, 2018
感謝您入住我們的飯店

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from JANE on Dec 5, 2018
感謝您的入住及寶貴回應，希望很快能有機會再為您服務。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good location very close by Hualien station!!
Stayed 2 nights in Nov 2018
Response from JANE on Dec 1, 2018
Thank you very much for staying and reviews. We hope to see you again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from JULY on Nov 10, 2018
感謝您的入住及喜愛，希望很快再有為您服務的機會。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very clean and comfortable. The breakfast is yummy. Overall very good experience.
Stayed 1 night in Oct 2018
Response from JANE on Oct 15, 2018
I am so pleased to read how much you enjoyed and stayed with us. We look forward to welcoming you back to our hotel.