Ratings based on 12 Verified Reviews

3.8 out of 5
75% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from richmond, VA

Great stay in Hualien

Posted Dec 27, 2016
The hotel has a great location - right by the ocean and just a short stroll away for the Dadongmen Night Market. The rooms are very comfortable and well maintained. Staff is extremely helpful and speaks good English. They have bikes for rent and you should take advantage of this - in thirty to forty minutes you can get to the bucolic Qixingtan beach. The breakfast buffet has limited options, but there is a great salad bar with fresh, high-quality veggies, and they also cook eggs to order. All in all, highly recommended.
Comment from Hotel Management
Dec 30, 2016 by 林經理, Hotel Management
Thanks your affirmation. We hope to have opportunities to serve you again.
3 out of 5
by A verified traveler

Had to ask for my room to be changed twice

Posted Feb 10, 2016
I was booked into the wrong type of room, apparently because of Expedia not providing relevant information. Then the next room turned out to be had a big fluffy damp patch on the wall. After some "google translate" exchanges (stuff doesn't speak English beyond basics" our room was changed for the second time and this time it was OK (beside broken shower head that was fixed on the second day of our stay). Also breakfast are very basic, no milk for coffee (only soy milk).
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

3N stay at Ocean Hotel Hualien from 10-12 Nov 2014

Posted Nov 19, 2014
Pros: Some of the staff are helpful and friendly especially Mr Chang.
Cons: The hot water is not hot enough to make a good coffee. Perhaps improve the quality of coffee machine.
Location: This hotel is located in a quiet and nice residential area. Can visit Pine Garden, Chihsing Tan Katsuo & Hualien Stone Sculpture Museum.
Affordable day trips could be purchased from the hotel tour desk. Delicious and very affordable food can be found in numerous eating outlets about 5-10 minutes away from the hotel. Enjoy the view of the pleasant residential area whilst walking to the eating outlets.
5 out of 5
Recommended
for Everyone
by Murray from Halifax, NS. Canada

This is a very nice hotel. Very Comfortable.

Posted Apr 11, 2014
Pros: the Staff, location and amenities.
Cons: The rooms could use a little updating, not much. Over all, very good.
Location: Right near the downtown. Close to the beach, walking trails, restaurants etc.
The hotel staff really make this hotel as well as the location near the ocean and downtown area. We were greeted by the hotel manager, George, who informed us of all amenities, helped us to our rooms and made us feel welcome. We booked an 8 hour tour with him of the Toroko Gorge and surrounding area for our party of 5 adults which was amazing! Additionally he recommended restaurants and places in the night market etc. All in all our visit was fantastic! The rooms were very nice, the staff very friendly and helpful and the location was excellent. Highly recommended.
5 out of 5
Recommended
for Everyone
by Andrew from Royston, Hertfordshire SG8, UK

Great hotel for foreign tourists!

Posted Jan 31, 2013
I stayed here for two nights in January 2013, principally to explore the Taroko gorge. The staff are very helpful, most speak some English and some are fluent so I had no trouble communicating. They offer a free shuttle service to meet you from airport or station, and take you back. This needs to be booked in advance. They are also very helpful in helping you to plan an itinerary. The hotel is situated close to the docks, and within easy walking distance of a sandy beach and the market area. Free wifi is good but didn't cover the dining room. Breakfast is traditionally Chinese, though DIY toast is available! Rooms are well fitted out and quite modern and clean. As with any hotel in this price range, there is some noise from the corridor or neighbouring rooms, but nothing excessive. All in all, a fantastic value for money hotel that will be pleased to offer you hospitality.
2 out of 5
by A verified traveler from huwlien mel

入住狀況與網路簡介有出入

Posted Nov 14, 2016
酒店服務人員態度有待改進,常常櫃檯無人,提供餐點內容差異大,如果是這種品貭會選擇其他同等級酒店,未來再入住等機率低。
Comment from Hotel Management
Nov 17, 2016 by 林經理, Hotel Management
您好,非常感謝您寶貴的意見。當日住客較多,人手有些許不足,服務有怠慢到的地方敬請見諒。另外餐點的部分再訂房通路及入住日當天皆會跟住客講解,理應不會出現餐點內容有差異的問題。是否有更具體的問題點可讓我們知道,我會再檢討改進
4 out of 5
Recommended
for Everyone
by A verified traveler from 台北

離東大夜市不遠~晚上很安靜,很適合度假放鬆

Posted Oct 26, 2016
Location: 東大夜市 七星潭 松園別館
櫃台人員很親切 晚上出門剛好下大雨 親切地幫我們撐傘 吃早餐時,廚房內的阿姨特地跟我們介紹了當地的水果 很用心的在餐點上面
Comment from Hotel Management
Oct 28, 2016 by 林經理, Hotel Management
非常感謝您對我們的肯定,希望下次還有機會可以為您服務
2 out of 5
by A verified traveler from hongkong

只有2星級,一定不是5星級

Posted Feb 12, 2016
Pros: 地點近海邊,免費停車方便,熱水很夠熱,水壓很足,樓下餐廳隨時可使用,職員熱情,
Cons: 換酒店花灑,不實際及過時及麻煩的設計,早餐可豐富些,
Location: 騎單車,看日出,
早餐過分簡單,地點近海邊,免費停車方便,花灑失靈,酒店職員都知道,女孩子洗澡一定要洗濕頭,熱水很夠熱,水壓很足,樓下餐廳隨時可使用,職員熱情,離旺區有一段距離,靠近運煤碼頭和水泥廠,會有些粉塵污染
Comment from Hotel Management
Feb 28, 2016 by 經理, Hotel Management
您好,對於星等的部分在此澄清一下,我們是經過評鑑的三星級酒店,我們對面是花蓮港務局,並無所謂的水泥工廠造成過多的粉塵。另外考量到還是有部分旅客喜愛使用花灑的方式洗澡,故我們浴室依然保留這項設計,對於造成您的困擾很抱歉。
4 out of 5
Recommended
for Everyone
by A verified traveler

是個平價,但物超所值的好飯店

Posted Nov 16, 2015
非常好!窗外就是花蓮港,且停車也相當便利,雖然離市區遠了一點,但是開車的話並不會很遠,是小家庭或是預算有限的旅行者最好的選擇之一
Comment from Hotel Management
Nov 23, 2015 by Ethan, Hotel Management
感謝您的肯定,我們會再努力
4 out of 5
Recommended
for Everyone
by A verified traveler from 日本 静岡県

スタッフの対応が良かった

Posted Dec 20, 2014
Pros: スタッフが親切でした。海がみえた、眺めが良かった。朝食もおいしかった。
Cons: 部屋が寒かった。
Location: 眺めがよかった。静かな立地。
12月17日に宿泊しました。ホテルでタロコ峡谷ツアーを申し込んだら、いろんなケースを紹介してくれました。日本語を話せるスタッフがいて助かりました。繁華街から少し離れています。部屋の窓から花蓮港が見えて気持ちよかった。空調が調整できなく寒いことを伝えると、ふとんを持ってきてくれて、すばやい対応でした。ありがとうございました。