Upon arrival, I was told that 2 of the 3 rooms I booked didn't include breakfast. I was frazzled, and frantically scrolled through confirmation emails for any mention of breakfast. The lady at the front desk (Megan) said she would provide us the missing breakfast vouchers for free, as the most important thing was that we all enjoy our family holiday together. It was such a relief to hear that. She was also instrumental in recommending a great restaurant for dinner, even asking us how dinner was after, and so on. Her service standard is exemplary, as were her fellow colleagues. My folks enjoyed chatting with the restaurant service staff, and we all agreed that the service is one of the best that we've all experienced.
The hotel provided a surprise supper snack for all guests from 9pm-10.30pm, the beds were comfy, aircon could be adjusted (not a central aircon), had hot water in the shower, enough space for my sister and I to lay out both our luggages comfortably in a twin room, and a water dispenser on each floor, in addition to free bottled water. There was also a rooftop garden, spa and karaoke room. For the price we paid a night, it's a steal!
The only drawbacks are:
- the rooms did not have a safe deposit box, and
- It's a 7-10min drive from the city. This was a plus point for us, as we enjoyed the serenity.
I would strongly recommend a stay at this hotel if you're in the area.