Ratings based on 1,033 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Aug 17, 2017
The servers lack manner. They sometime don't want to reply your question. I really don't like their behavior.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Posted Aug 10, 2017
Staff was friendly and location is good in term of distance to the Bund and Nanjing Road
2 out of 5
by A verified traveler

Beware when booking a room with children!

Posted Jul 22, 2017
Hotel's child age is different than the age indicated on the website. We booked room with a child, at the check in, the Hotel insisted that my child does not qualify for the hotel's child age and need to charge as an additional adult price. They pulled out their policy which they claimed child is 12 and under. This is not specified any where on the website. Beware when booking a room with child!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York NY

Great hotel in central location

Posted Jun 30, 2017
Beautiful luxury large rooms, a few steps from the touristic East Nanjing street full of shops and subway station. Busy area yet quiet inside. Swimming pool is a nice bonus.
5 out of 5
by Sui Man Susan

This traveler left a rating score only Posted May 20, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for downtown.

Posted May 19, 2017
Very nice hotel. Good location. Comfortable room and bed. Decor looks a bit jaded but otherwise good place to stay
5 out of 5
by Peter

Shanghai - an exciting city!qq

Posted May 18, 2017 on Hotels
A great hotel in a very convenient central location. The only small negative was difficulty in getting a taxi to get to attractions. The Metro was convenient & easy to navigate though.
Comment from Hotel Management
Jun 15, 2017
Thanks for staying with us . We appreciate your feedback!
5 out of 5
by MARC CSW

business stay in shanghai

Posted May 17, 2017 on Hotels
great hotel to stay 5* recommend, though breakfast menu variety was poor
1 out of 5
by A verified traveler from singapore

Need to pay for extra bottled water

Posted May 16, 2017
Overall decor and lobby looks grand. But the policy on having to pay for extra bottled water is a major let-down and spoilt the whole "grand experience".. and the staff behaves more like a 3 stars hotel
5 out of 5
by A verified traveler

Great location and friendly staff

Posted May 15, 2017 on Hotels
Close to plenty of nice restaurants and shops. Check-in and check-out were quick and efficient.