Ratings based on 925 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from melbourne

Great location but check in experience ruined it.

Posted Jan 7, 2018
The hotel location ,amenities and food was decent standard.However the check in experience ruined it as our family was tired and wanted prompt check in but Hayley-reception desk staff started sales pitch by giving up too many options to upgrade and pay double-/ more Of how much we intended to spend which was totally unasked for as most people book after exploring all options and to be doing this at 9pm where comfort and promptness and kids is main focus ruined my experience.Overall the hotel is good but customer experience wasn’t great and another example was when we called reception to ask for medicine for fever -staff told me how much it’s going to cost me extra and I thought to myself that inspire of paying close to 1800 RMB approx a day you are asking me for 50-100 RMB at 5 am in morning-please do not make hotels a money making machine-if the customer service isn’t there a superb 5 star would eventually fail as for me human factor is key and that was missing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kyoto, Japan

Great location, cosy place!

Posted Dec 14, 2017
Pros: Cosy room, good breakfast!
This hotel is right next to the People's square, very central Shanghai. Easy to go around and easy to reach Pudong International airport by metro line 2.
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Very nice hotel in midst of downtown Shanghai

Posted Dec 8, 2017
Very elegant hotel in heart of downtown Shanghai . Good for business traveller or a tourist.
Comment from Hotel Management
Dec 8, 2017 by Benjamin Zahn, Hotel Management
Dear Valued Guest, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Until then, Benjamin Zahn General Manager Le Royal Méridien Shanghai
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Nice hotel close to Nanjing Road , shops and subwa

Posted Dec 3, 2017
Pros: Location and adjacent to subway
Well appointed hotel with courteous staff. Room in clean conditions. Responsive service
Comment from Hotel Management
Dec 8, 2017 by Benjamin Zahn, Hotel Management
Dear Valued Guest, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Until then, Benjamin Zahn General Manager Le Royal Méridien Shanghai
5 out of 5
Recommended
for Everyone
by A verified traveler from hollywood , florida

World class hotel .. got what we paid for!!

Posted Nov 27, 2017
Excellent location/ imposing building / excellent service / tremendous view from even the 36th floor / friendly and courteous staff ! Exceeded our expectations ! We did not eat at the hotel as the neighbourhood had plenty of eateries around ! Right next to Nanging Rd shopping strip !!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 19, 2017
Very good hotel but a bit old and must be renovated but this dies not affect the performance
Comment from Hotel Management
Nov 20, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Until then, Benjamin Zahn General Manager Le Royal Méridien Shanghai
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Posted Nov 10, 2017
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Comment from Hotel Management
Nov 13, 2017 by Benjamin Zahn, Hotel Management
Dear Valued Guest, Thank you for taking the time to let us know about your recent stay with us at Le Royal Méridien Shanghai. We look forward to welcoming you back to Shanghai very soon! Have a great day, Benjamin Zahn General Manager Le Royal Méridien Shanghai
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 7, 2017
Very convenient location. One minute walking to a very popular street for shopping and restaurants
Comment from Hotel Management
Nov 9, 2017 by Benjamin Zahn, Hotel Management
Dear Valued Guest, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Until then, Benjamin Zahn General Manager Le Royal Méridien Shanghai
2 out of 5
by A verified traveler from London

Disappointing experience

Posted Oct 23, 2017
Pros: The views.
Cons: The customer service/poor attitude of the staff, the quality of the rooms, the horrifically smokey smell in the rooms.
Location: Location decent, next to Nanjing Road. Still a 30 min walk from the Bund and even further from the French concession though.
Having read positive reviews of this hotel online, I was very disappointed by my stay. Upon arrival we were allocated a room on the lowest floor (despite my specific request for a higher floor). The room stank of smoke and there were disgusting brown stains all over the wall and ceiling. I went back to the check in desk and requested to move to a different room. The man at the desk was extremely rude and told me that there were no other rooms that I could move to because the hotel was fully booked. This turned out to be a total LIE, as when I repeatedly asked to speak to his manager, he found a room on a higher floor. Even this room had a terrible smokey smell, but given it was late at night and I had already wasted 40 mins complaining, I just accepted the room. On Saturday night, the blaring music from the tragically empty nightclub on the top floor of the hotel kept me up until the early hours. The location of the hotel is OK, but a Bund hotel would probably be better. In summary, I would NOT RECOMMEND staying at this hotel.
3 out of 5
by A verified traveler

Functional but...

Posted Oct 20, 2017
Pros: Location
Cons: Needs to be refurb'd
Location: Shopping.
Was OK but a bit hard and clinical. Needs an upgrade.
Comment from Hotel Management
Oct 20, 2017 by Benjamin Zahn, Hotel Management
Dear Valued Guest, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Until then, Benjamin Zahn General Manager Le Royal Méridien Shanghai