Ratings based on 636 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from leeds uk

Went to relax but no spa

Posted Jan 22, 2018
Only found that spa was closed when we got there. Would have stayed somewhere else if we had known when booking. Dissatisfied
Comment from Hotel Management
Feb 8, 2018 by The Westin Bund Center Shanghai, Hotel Management
Dear guest, Thank you for recently staying with us and for your review. We are sorry for the inconvenience caused. Your feedback is essential to our efforts to continually refine and improve our overall service and I would like to assure you that we will take necessary actions to rectify them. Still wishing you safe travels and stay well.
4 out of 5
by A verified traveler

Worth a stay, safe and comfort

Posted Jan 20, 2018
nice view, helpful staffs, good atmosphere, great breakfast
Comment from Hotel Management
Jan 24, 2018 by The Westin Bund Center Shanghai, Hotel Management
Thanks for taking the time to share your recent stay experience at The Westin Bund Center Shanghai. We are delighted to hear that you appreciated hotel. We always strive to make our guest feel better when they leave the hotel than when they arrived. Please do feel free to let us know how we can make your next visit even better and look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane Australia

Close to most major tourist attractions

Posted Jan 10, 2018
Pros: Have stayed in many 5 * previously and this hotel is right up there with the best
Cons: Nothing
Location: See previous commnts
Was upgraded to a suite for an extre $46 AUD per day and was worth every cent.
Comment from Hotel Management
Jan 14, 2018 by The Westin Bund Center Shanghai, Hotel Management
Thanks for taking the time to share your recent stay experience at The Westin Bund Center Shanghai. We are delighted to hear that you appreciated hotel location and room. We always strive to make our guest feel better when they leave the hotel than when they arrived. Please do feel free to let us know how we can make your next visit even better and look forward to welcoming you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Walking distance to most sights

Posted Jan 8, 2018
This hotel is about a 10 minute walk to the Bund and a 15 minute walk to Yuyuan garden. It makes a good central location for sight seeing. The building has a very distinctive design so it's easy to navigate back to. The hotel was clean. The room was comfortable and had a great view. The overhead shower had good pressure. I didn't dine at the hotel at all. I would stay here again on a future trip to Shanghai.
Comment from Hotel Management
Jan 12, 2018 by The Westin Bund Center Shanghai, Hotel Management
Dear guest, Thank you very much for taking the time to share your recent stay experience at The Westin Bund Center Shanghai. We are delighted to hear that you appreciated hotel location and room. We always strive to make our guest feel better when they leave the hotel than when they arrived. Please do feel free to let us know how we can make your next visit even better and look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Very nice hotel, great location close to the Bund

Posted Nov 7, 2017
Simply a wonderful experience! The Sunday Brunch is spectacular!
Comment from Hotel Management
Nov 10, 2017 by The Westin Bund Center Shanghai, Hotel Management
Thanks for taking the time to share your recent stay experience at The Westin Bund Center Shanghai. We are delighted to hear that you appreciated hotel location and Sunday Brunch. We always strive to make our guest feel better when they leave the hotel than when they arrived. Please do feel free to let us know how we can make your next visit even better and look forward to welcoming you back soon!
2 out of 5
by A verified traveler

Posted Nov 7, 2017
Check in was dreadful , they charged us twice and it took 3 days for a refund , even after I showed them details on my credit card they still blamed the bank .
Comment from Hotel Management
Nov 13, 2017 by The Westin Bund Center Shanghai, Hotel Management
We sincerely apologize for the situation you encountered. Your feedback is essential to our efforts to continually refine and improve our overall service and I would like to assure you that we will take necessary actions to improve our check-in process. Thank you and stay well!
5 out of 5
Recommended
for Everyone
by A verified traveler from perth australia

Nice hotel close to everything

Posted Nov 6, 2017
I have t say this is the best hotel I ever stay in shanghai city. Not only they just free upgrade my room to a small suit, but also the extra service it provide. I also believe this hotel make me lucky. For sure, next time in shanghai, I will stay here again!
Comment from Hotel Management
Nov 10, 2017 by The Westin Bund Center Shanghai, Hotel Management
Thank you for sharing your feedback on your recent stay at The Westin Bund Center. We are delighted to hear that you appreciated hotel location and service. We always strive to make our guest feel better when they leave the hotel than when they arrived. We are look forward to welcoming you back soon!
4 out of 5
by A verified traveler

3d2n stay at Shanghai Westin Bund

Posted Oct 21, 2017 on Hotels
Overall stay was good,the room is smaller than my expectation,the view was not splendid,city view only。A little bit too noisy for this range of hotel。
Comment from Hotel Management
Oct 30, 2017
We are disappointed to hear that our food failed to meet your expectation and sincerely apologize for the noisy you encountered. Your feedback is essential to our efforts to continually refine and improve our overall service and we would like to assure you that we will take necessary actions to rectify them. Stay Well!
4 out of 5
Recommended
for Everyone
by A verified traveler from London UK

it was fantastic. Peaceful, clean and convenient

Posted Oct 20, 2017
Pros: its clean and classy
Cons: Experience some misunderstanding when conversing in English via telephone to room service. But OK, their English was better than my Chinese
Location: Its very conveniently located for leisure and business.
Lovely food and drink facilities within building. Did not need to go looking for good meals and conveniently located for sight seeing and business
Comment from Hotel Management
Nov 1, 2017 by The Westin Bund Center Shanghai, Hotel Management
Thanks for taking the time to share your recent stay experience at The Westin Bund Center Shanghai. We are delighted to hear that you appreciated hotel location. In terms of the service, we will take necessary action to rerify it. We always strive to make our guest feel better when they leave the hotel than when they arrived. Please do feel free to let us know how we can make your next visit even better and look forward to welcoming you back soon!
4 out of 5
by ralph

Convenient Nice Hotel

Posted Oct 19, 2017 on Hotels
The hotel was what would be expected. However I felt that they were over charging for extras. I laundered two shirts and was charged 210 Yuan.
Comment from Hotel Management
Nov 6, 2017
Dear Ralph, Thank you very much for taking your time writing this feedback, we are glad to hear you are satisfied with our hotel. However we will also share your comments with our managment. We still hope that you will once again visit Shanghai and choose to stay with us. Do let us know if we can be of any assistance to make your next stay a full score experience. Wishing you safe travels. Stay well.