Ratings based on 755 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Seoul

Historic landmark hotel

Posted May 10, 2017
This hotel has a charm, being recently renovated it offers a combination of art-deco with a modern conveniences.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very Central. 10 Minute walk to the Bund

Posted May 9, 2017
Pros: Luxurious surroundings and size of rooms
Cons: Chairs on the two balconies which look onto the street below (so that people in rooms without a balcony can enjoy sitting out within confines of hotel
Location: Peoples Park, The Bund, Nanjing Road all within walking distance. Raffles Shopping Mall literally in front of hotel.
Hotel doesn't look much from the outside, but as soon as the door is opened for you (by the bell boy) you step into absolute luxury and a cup of tea and cake. Very relaxing lobby with lots of comfy chairs and tables. Room large and very luxurious looking. Deep bath with television in bathroom as well as in room. Robes and Slippers provided. Very generous toiletries including toothbrush, razor, talcum, etc. Desk with writing paper, etc. Tea making facilities which are replenished twice daily. Turndown Service each night. Concierge very knowledgeable. Location of this hotel is excellent. Peoples Park a five minute walk, the Bund a 15 minute walk. Take a look at the streets below from the roof balconies. Our room faced into the middle courtyard which did make the room a bit darker and offered no view other than the rooms across, but did not affect the overall good experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from TAMPA,FL

Posted May 1, 2017
Excellent service, very goo customer care, very good location
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 16, 2017 on Hotels
1 out of 5
by A verified traveler from Israel

No any benefits for GOLD + members of EXPEDIA.

Posted Apr 14, 2017
No room upgrades- ok, I understand, no available rooms. No free use of minibar (like in Kaminski, Berlin)-ok, I understand. But they could give us free breakfast. And they DIDN'T do it. They could give us any free lunch or dinner. And the staff didn't do it. So, except of some free fruits then you check in-NO BENEFITS TO GOLD + MEMBERS of EXPEDIA. By the way, the ceiling falls down in the bathroom, and we have noticed the reception.
2 out of 5
by A verified traveler

Posted Apr 10, 2017 on Hotels
Hotel in Excellent location with rich heritage. Hotel Staff service was very so-so. On several occasions staff was not attentive to guest needs. Service without smile.
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Perfect location!

Posted Apr 1, 2017
Beautiful hotel, a lovely retreat to luxury after a long day exploring Shanghai!
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenience

Posted Mar 25, 2017
Pros: Convenience
Location: 南京路步行街in 2 mins
Near MTR and Shopping Area, very convenience and many good choice of restaurant around the hotel
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 29, 2017 on Hotels
4 out of 5
by Dee

Posted Jan 21, 2017 on Hotels
Location to Metro excellent.