Ratings based on 802 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Was not happy with the attitude of the front desk

Posted Feb 18, 2018
When I check in I booked and paid for a bigger room in Shanghai Grand but as it does not come with a balcony I requested for a change to the balcony unit which is the smaller Art Deco. Today before checking out I asked for the possible to extend my check out with a fee and the front desk lady turned me down right flatly with: “No, We are fully booked. U have to check out at 1pm” I even told her I actually paid for the Shanghai Grand and doesn’t mind paying for one more day for the same fee cos my flight is at 7pm and actually I just needed up to 3pm to leave for Airport. But still she turned me down flatly. Upon checking all the sites, i see that the room that I have initially booked are still available. Never gotten such treatments ever. Nice hotel but lousy front desk lady. However, the front desk guys during my check-in was really commendable and outright professional and helpful. Thus I was willing to downgrade my stat to the Art Deco. Room service food however are nothing commendable and way too expensive that is similar to a 5 star hotel.
Comment from Hotel Management
Feb 21, 2018 by Tammy, Hotel Management
Thank you for taking time to write this review,the hotel will continue to strengthen the daily management , looking forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Great Stay

Posted Feb 13, 2018
Pros: Hotel Staff
Cons: 0
Very good location. Standard of hotel was high throughout the hotel. Rooms was very clean and the hotel staff were outstanding. Staff were helpful at all times if you need any assistance. Highly recommended
Comment from Hotel Management
Feb 15, 2018 by Tammy, Hotel Management
Thank you so much for having chosen The Yangtze Boutique, Shanghai to stay and for taking the valuable time to share your amazing comments. We wish to welcome you back again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent first impression and great interiors

Posted Jan 30, 2018
Pros: Retro vibe and decor
Cons: Complimentary drinks
Location: Raffles City
This hotel does not have a driveway for vehicles to pull up into. It is situated on a small 2 way, 2 lane street but the bellmen are very conscientious, and when our taxi stopped on the opposite side of the road, they quickly realized we were checking in and ran across to help us with our luggage. The hotel is very beautifully decorated on the inside and has many luxurious touches so it's strange that they only provide 2 small sachets of instant coffee inside the room and the complimentary drinks in the lobby is hot water with a selection of dip teas. The location is excellent, right across from the higher end Raffles City mall, so I can definitely make a Starbucks run but it's just disappointingly incongruous.
Comment from Hotel Management
Jan 30, 2018 by Tammy, Hotel Management
Thank you so much for having chosen The Yangtze Boutique, Shanghai to stay and for taking the valuable time to share your amazing comments. We wish to welcome you back again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2018
Nice, quiet and conveniently located hotel. We were able to walk to many of the tourist sights, or rode the metro from the People’s Square metro stop right across the street from the hotel.
Comment from Hotel Management
Jan 26, 2018 by Tammy, Hotel Management
Thank you so much for having chosen The Yangtze Boutique, Shanghai to stay and for taking the valuable time to share your amazing comments. We wish to welcome you back again in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler

good location

Posted Jan 22, 2018
good location close to subway station not many rooms have view
Comment from Hotel Management
Jan 22, 2018 by Tammy, Hotel Management
Thank you for taking time to write this review. It was our great pleasure to serve you during your stay here and we would love to welcome you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from DC

Close to main Shopping Area

Posted Jan 19, 2018
Pros: Room very comfortable.
Location: Shopping and city skyline
Excellent service. Walking distance to The Bund and the major shopping area Nanjing Road. Comfortable room, and bed. Did not eat at restaurant so no comment there.
Comment from Hotel Management
Jan 22, 2018 by Tammy, Hotel Management
Thank you so much for having chosen The Yangtze Boutique, Shanghai to stay and for taking the valuable time to share your amazing comments. We wish to welcome you back again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel in good location

Posted Jan 15, 2018
Only stayed one night, but experience was pleasant. When we got our first room there was a floor tile broken in the shower, the front desk did not hesitate to move us and apologise. Lovely room and good, clean hotel. Would stay again.
Comment from Hotel Management
Jan 18, 2018 by Tammy, Hotel Management
Thank you so much for having chosen The Yangtze Boutique, Shanghai to stay and for taking the valuable time to share your amazing comments. We wish to welcome you back again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2018
Excellent location and spacious room! It is within walk distance to Nanjing Road.
Comment from Hotel Management
Jan 2, 2018 by Tammy, Hotel Management
Thank you so much for having chosen The Yangtze Boutique, Shanghai to stay and for taking the valuable time to share your amazing comments. We wish to welcome you back again in the near future.
1 out of 5
by A verified traveler

I have already given my review - awaiting a credit

Posted Nov 22, 2017
This is a 3 star hotel that used to be under the Langham ownership at 5 star.
Comment from Hotel Management
Nov 27, 2017 by Tammy, Hotel Management
Dear guest,we remove the Langham in 2013,now it's Heng Shan group management.Hotel is the undelegated five star standard.
3 out of 5
by A verified traveler from houston Tx

This should no be considered. 5 star hotel

Posted Nov 13, 2017
Dissapointed! Expected more. Old hotel, small rooms, a little dirty
Comment from Hotel Management
Nov 14, 2017 by Tammy, Hotel Management
对于您不愉快的体验,我们深感抱歉。我们将努力解决您所碰到的问题。感谢您与我们分享宝贵意见。