The location is very nice but ....
Posted Apr 18, 2017
We went to Huatulco in a big family group which included couples, families with small children and grandparents. Following is the review:
Couples: Forget it. Neither the food, nor the pools are suited for couples. The beach is OK.
Grandparents: Probably worse than for couples.
Families with small children: OK, the hotel is small which means that everything is close by. The staff is friendly and try to accommodate you in any way possible.
But, in general, the hotel is understaffed, meaning the employees are overworked. The facilities are old and dated. Entertainment is very basic. And the beach is too dangerous for kids or older people.
Comment from Hotel Management
Apr 19, 2017 by General Manager, Hotel Management
Receive a warm greeting from Barceló Huatulco.
I thank you for the time taken to send us your commentaries and observations derived from your recent stay with us.
We are sorry to know that we can not fully comply with your expectations, be sure that your comments have been channeled to the corresponding departments to take action to help us work in the areas of opportunity we have, which motivates us to continue improving day A day to continue being a company of continuous improvement regarding the quality of our service.
Once again we thank you for your visit and preference, it has been a pleasure to serve you, hoping to provide us with the opportunity to be your hosts once again.
We're at your service