Ratings based on 274 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from winnipeg, mb

If your looking for warm consistent weather this i

Posted Feb 20, 2017
Pros: hotel was very nice not too big easy to get around
Cons: Music around the adult pool. More activities
Location: If your going for night life not the place to go. Nice small town not far away for trinket shopping
Overall had a great time. Would have liked to have had more music during day at adult pool. As well as not a lot of activities. Found the theatre to be a little late and no night life, which was not all that bad considering after day in sun was not able to stay awake past 9. Hotel and staff were great no complaints.
2 out of 5
by A verified traveler from PORT CHESTER

DON'T RESPECT RESERVATION?

Posted Jan 28, 2017
Pros: THE PEOPLE
Cons: THE MANAGERS
Location: THE WATERFALLS, TEMAXCALL MASSAGE, THE BAYS
WHEN I RESERVED WHITH BARCELO I REQUEST KING BED, AND THEY GAVE ME FULL SIZE BED, IT WAS VERY UNCOMFORTABLE.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Dear Kokis We wish you a warm welcome from the management of the Barceló Huatulco Hotel. We thank you in advance for your visit and your preference, as well as your good comments and the areas of opportunity that you kindly point out to us. With respect to the king bed, it is very difficult to book a particular bed type, as this is always subject to the availability of the hotel and the requested room category. We thank you for this opportunity you have given us by sharing your experience with us, inviting you again to visit us and giving us the opportunity to improve your perception of our services, we know that the small details make a difference and we will work on them, for a Server will be happy to greet you and stay abreast of your stay. We're at your service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great resort on beach

Posted Jan 26, 2017
Great kids facilities. Great staff. Big buffets. Lots of water sports.
Comment from Hotel Management
Feb 1, 2017 by Gerencia General, Hotel Management
Dear Guest! Thank you so much for taking the time to write your review! It's nice to hear that I enjoy your vacation! I hope you visit us soon! Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Extremely Beautiful

Posted Nov 24, 2016
My husband and I had an amazing experience at this hotel. We highly recommend an ocean view room. The room was cozy and had every necessity we needed. It was an all-inclusive package which made it worth it. We did not have to leave the hotel to grab food since the food was included. The staff was amazing, shout out to the restuarant staff (Jesus) at La Tortuga. Great customer service. Spa was amazing too! They had some great discounts throughout the week. Yessica was the best massage therapist I've had! The beach was clean and water was crystal clear, thank you Alexander for serving the most amazing cocktails on the beach. The majority of the staff speak English, if needed.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Dear: Susan & Husband Thank you very much for your visit and for your comments, as well as this time dedicated to making us aware of it, we will gladly send you our congratulations to the staff who kindly mention us, for us it is very important the collaborator - client relationship and For them it is very motivating to know that they have been recognized in an environment as important as this. We invite you again to visit us and allow us to take care of you again in this house. We're at your service
3 out of 5
by A verified traveler from US

Nice hotel, right on the bay

Posted Nov 24, 2016
Beautiful spot, clean, pretty good facilities and good food for an all inclusive, especially the reserve ahead Mexican restaurant. However, service on the whole was bossy and unhelpful. Anything one asked for seemed like it was such an extra burden for the staff. Staff was more liable to tell you what you can and cant do rather than smooth your stay. Not a great hotel for babies.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Dear Daniel Thank you very much for your visit and for this opportunity that gives us to know your experience. Regarding the service of waiters we had not had a complaint of their behavior or service, we have been constantly training the members, as we know that their position is of great importance for the hotel, since they attend daily more than 60% of our Visitors and are very useful in transmitting comments or suggestions from clients, we have already organized a meeting with all of them and we have emphasized the attitude and the service, we hope not to generate similar attitudes or behaviors. We thank you again for your visit and your time as we dedicate this space, we invite you to visit us again and allow us to return to your home, we will be happy to be your hosts again and allow us to improve your perception of our services. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 7, 2016
Very nice! Hotel staff very amicable! Dinning at their different restaurants very refreshing for an all inclusive hotel.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear Michael Thank you very much for your comments and for taking this time to share with us your experience, it is very pleasing to know that I enjoy your holidays, our intention is to provide the best of services and to make our guests take a very pleasant memory of their vacations . We invite you again to visit us and give us the opportunity to serve you as you deserve in this house. We're at your service. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Hertford, UK

Fantastic all inclusive hotel

Posted Sep 3, 2016
Utterly recommendable hotel, facilities were beautiful and comprehensive; staff were extremely welcoming, friendly and hard working. Entertainment at the theatre was first class; the food was absolutely delicious and very varied. The beach was a paradise of clean sand and warm sea water! a place that you must visit on your next holidays.
Comment from Hotel Management
Sep 10, 2016 by BHB, Hotel Management
Dear Ana, Thank you for your comment, for us it's a pleasure to know that you enjoyed your stay. For our staff is very important to obtain this recognition from our guests. We hope to see you again in this home. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from hf

Clean . Safety

Posted Aug 16, 2016
Nice estay !! Close beach nice pools . Good food....................
Comment from Hotel Management
Aug 20, 2016 by General Manager, Hotel Management
Dear hf: Thank you for staying with us ! We take great care to make our guests ' stay as pleasant as possible, and we appreciate your comments. best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

AMAZING!!

Posted Jul 17, 2016
EXCELLENT!! Our 2nd time there same hotel. Everything about it was and is awesome.
Comment from Hotel Management
Nov 12, 2016 by BHB, Hotel Management
Dear Guest, First of all we want to thank you, for gave us your review. It is a pleasure to know that we comply with your expectations stay. We hope to see you soon. Best regards
3 out of 5
by A verified traveler

Close to the beach but low quality of foods

Posted Jun 30, 2016
Traveling with kids, great personnel but lack of quality of drinks and food. Difficult to swim in the ocean ....
Comment from Hotel Management
Aug 20, 2016 by General Manager, Hotel Management
Dear Efren We appreciate your comments about our cuisine, we reviewed together with the team of drinks and are very grateful for your comments , this team is continually looking for options that surprise our customers, in fact we are close to release two new cards in the Italian and Mexican restaurants waiting to be liked by all our customers. Best regards