Ratings based on 312 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from nm

Beds were a bit small. Food was great.

Posted Jul 10, 2017
Great activities included kayak, parasailing, volleyball. Families oriented even with free open bar. Did not feel like a spring break resort.
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Dear guest, Thanks for your preference. We like to know that I enjoy your vacation. We hope to see you soon in this house!
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, Texas

Excellent service, food, and facilities.

Posted Jul 9, 2017
Everything was excellent from the beginning, until the end of our stay. The staff go out of their way to make your trip memorable.
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Dear Jess, Thank you for your preference, and for taking the time to rate our service. We hope to return soon to your home. Best regards,
3 out of 5
by A verified traveler

Posted Jul 6, 2017
It was nice, but if you watch when they clean the tabes before you eat ... they just wipe the tables , shake off the place mats and put them back for the next people. They also leave the utensils that look clean but others touch for the next people to eat. Not a good thing.
Comment from Hotel Management
Jul 8, 2017 by General Manager, Hotel Management
Dear guest Thank you for sharing your opinion, we will share this note with our food and beverage department. We hope to see you soon in this house. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Excellent hotel by the beach

Posted Jun 29, 2017
Everything was great! The food,the service,the pools,the drinks.It was a great place tonspend our vacation
Comment from Hotel Management
Jul 1, 2017 by General Manager, Hotel Management
Dear Rodolfo Thank you very much for your comment! We like to know that I enjoy your stay. We hope to see you soon in this house. Best regards,
1 out of 5
by A verified traveler from m a california

Not a good service

Posted May 2, 2017
We where not acknowledge when we where at the pool we had to go get are on drinks we had to change hotel we paid but it was worth
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
Dear guest, Thank you for taking the time to write this brief review of our service. We regret that the service is not to your liking. We are constant in training for our employees. Best regards
2 out of 5
by A verified traveler from Panama

The location is very nice but ....

Posted Apr 18, 2017
Pros: The view and nature is very unique. The staff is friendly though overworked!
Cons: There should be more showers at beach and pool. The management of the restaurants is not very professional.
We went to Huatulco in a big family group which included couples, families with small children and grandparents. Following is the review: Couples: Forget it. Neither the food, nor the pools are suited for couples. The beach is OK. Grandparents: Probably worse than for couples. Families with small children: OK, the hotel is small which means that everything is close by. The staff is friendly and try to accommodate you in any way possible. But, in general, the hotel is understaffed, meaning the employees are overworked. The facilities are old and dated. Entertainment is very basic. And the beach is too dangerous for kids or older people.
Comment from Hotel Management
Apr 19, 2017 by General Manager, Hotel Management
Dear Frank, Receive a warm greeting from Barceló Huatulco. I thank you for the time taken to send us your commentaries and observations derived from your recent stay with us. We are sorry to know that we can not fully comply with your expectations, be sure that your comments have been channeled to the corresponding departments to take action to help us work in the areas of opportunity we have, which motivates us to continue improving day A day to continue being a company of continuous improvement regarding the quality of our service. Once again we thank you for your visit and preference, it has been a pleasure to serve you, hoping to provide us with the opportunity to be your hosts once again. We're at your service
3 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Barcelo

Posted Apr 10, 2017
Cons: Get the kids out of the adult pool. If it is an adult pool it should be 18 and over. Improve the food.
Location: The location was perfect. Just 45 pesos to get into town by taxi. We did a taxi tour of the area, a boating trip, and a cooking class 20 mins. away.
For the most part we really liked the hotel. The food was hit and miss. Some days it was really good others not good at all. We actually ended up eating in town quite a bit as the food in town was much better. We were very disappointed that children (anywhere from in diapers to teenagers) were allowed in the adults only pool. There is a very large children's pool and no reason they should be in the adult pool. The drinks were not very strong. Another issue we had was that we requested a King bed and when we arrived we were told that there would not be any king beds available until Wednesday, which I find very hard to believe as the hotel was only about half full on Sunday. The only way we were able to get a king bed was by upgrading to their premium package (approximately $70 a night extra for both of us). I feel like this was just a big gimmick to charge us more money. We spoke to many other guests that experienced the same issue. The $500 hotel credit was also a gimmick as it was no more than getting a percentage off of other services that the resort offered. Lucrecia, the person that cleaned our room, was great. We had cute towel art everyday and she left us personalized notes telling us to have a good day or wishing us a safe journey home.
Comment from Hotel Management
Apr 15, 2017 by General Mamager, Hotel Management
Dear Shannon Receive a warm greeting from Barceló Huatulco. I thank you for the time taken to send us your commentaries and observations derived from your recent stay with us. We are sorry to know that we can not fully comply with your expectations, be sure that your comments have been channeled to the corresponding departments to take action to help us work in the areas of opportunity we have, which motivates us to continue improving day A day to continue being a company of continuous improvement regarding the quality of our service We hope to have the opportunity to serve you again in the not too distant future and make a difference, creating. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

P2p

Posted Mar 27, 2017
Exellent expereance we loved this place not enough time to keep engoiging it
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Dear guest We appreciate your good comments, and we are pleased to hear that you enjoy your vacation and that this beautiful destination has pleased you. We invite you to your home again! Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from winnipeg, mb

If your looking for warm consistent weather this i

Posted Feb 20, 2017
Pros: hotel was very nice not too big easy to get around
Cons: Music around the adult pool. More activities
Location: If your going for night life not the place to go. Nice small town not far away for trinket shopping
Overall had a great time. Would have liked to have had more music during day at adult pool. As well as not a lot of activities. Found the theatre to be a little late and no night life, which was not all that bad considering after day in sun was not able to stay awake past 9. Hotel and staff were great no complaints.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Sandra. Thank you very much for time and writing this brief comment about our services and facilities, is very important for us to learn about the improvements that we have to do. We hope to soon return to visit us. Best regards,
2 out of 5
by A verified traveler from PORT CHESTER

DON'T RESPECT RESERVATION?

Posted Jan 28, 2017
Pros: THE PEOPLE
Cons: THE MANAGERS
Location: THE WATERFALLS, TEMAXCALL MASSAGE, THE BAYS
WHEN I RESERVED WHITH BARCELO I REQUEST KING BED, AND THEY GAVE ME FULL SIZE BED, IT WAS VERY UNCOMFORTABLE.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Dear Kokis We wish you a warm welcome from the management of the Barceló Huatulco Hotel. We thank you in advance for your visit and your preference, as well as your good comments and the areas of opportunity that you kindly point out to us. With respect to the king bed, it is very difficult to book a particular bed type, as this is always subject to the availability of the hotel and the requested room category. We thank you for this opportunity you have given us by sharing your experience with us, inviting you again to visit us and giving us the opportunity to improve your perception of our services, we know that the small details make a difference and we will work on them, for a Server will be happy to greet you and stay abreast of your stay. We're at your service.