Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by Paul Isaac from Ciudad de mexico

Falta de atencion

Posted Apr 15, 2016 on Hotels
Todo muy bien hasta que una noche empezó una pelea campal en el bar del hotel donde se dieron con todo y uno que va a relajarse y con familia nunca esperaria esto y al pedir una explicación de esto en la recepción me dijeron que mandarian al gerente a decirme que medidas tomarían es el día que no tuvieron ni tantita atención para hablar con nosotros pero en general muy buen hotel
5 out of 5
by Patricia A from Querétaro


Posted Mar 28, 2016 on Hotels
Maravilloso hotel, muy bonito, la comida muy rica el precio excelente, el servicio de primera
4 out of 5
by A verified traveler from Surrey Canada

Nice property but not on the beach

Posted Mar 27, 2016
Pros: Pool and garden areas very nice. Very clean.
Cons: Food was mediocre. Provide shuttle service to nearby beaches and to airport would be nice.
Location: Many nice beaches in nearby bays are accessible by taxi. Great snorkeling at some.Visit La Crucecita (downtown) to market, town square and church.
Very nice property, very nice pool area. Lovely gardens including a beautiful succulent garden, well-maintained, very tidy. Room was nice, very clean, drinking water available. Food in restaurant was adequate but not great. Snack bar food and service was very good (great burgers, chicken wings and margaritas!) Evening entertainment was mediocre. Beach is about 7 minute walk away, and is not the best beach. Hotel staff was courteous, nice, helpful. The resort has a nice Mexican flavor - many Mexican families visiting so nice to speak Spanish rather than just hearing English like at so many other resorts.
5 out of 5
by ricardo from México

Posted Mar 22, 2016 on Hotels
Excelente atención del personal
3 out of 5
by A verified traveler

Great value but noisy

Posted Mar 19, 2016 on Hotels
Hotel was very noisy. Acoustics were terrible. Noise filtered up from the lobby, pool area and ping pong table room through the halls. Children were rampant in the pool area. Food was fair but dinning times were late by about an hour. Beautiful grounds. Great value for families but not for couples who want quiet time. Beautiful beaches in the area. Cabs fares were reasonable. Staff was great and very helpful.
5 out of 5
by A verified traveler

Solo falta la playa para que sea excelente!

Posted Mar 16, 2016
Excelente atención por parte de todo el staff, el show nocturno bastante ameno y variedad en la comida. Lo único es el club de playa, solo tiene una mesa de plástico con el mínimo de bebidas y alrededor de 15 camastros, hay que trasladaré a el, y eso no lo hace tan cómodo.
5 out of 5
by A verified traveler

The review

Posted Mar 8, 2016
Pros: Staff service and food were all excellent
Location: Excellent location close to everything. 5 min from beach.
It was intimate, warm, and friendly. Great service. Beautifiul surroundings.
5 out of 5
by A verified traveler from Louisville, KY

Great place for those on a budget.

Posted Mar 3, 2016
Pros: wifi clean spacious rooms service price
Cons: more activities opportunities through the hotel (snorkel rental etc) tv reception (not really important to us, but might be to some) fewer kids
Location: good location, safe and easily walk-able to town via the new shortcut. Fun snorkeling, canyoning etc.
This was our second time here. It's a pain for americans to get to so once again we were the only ones. It's all canadians and mexicans, which is pretty fun. The staff is awesome, the rooms are clean, wifi and ac work really well. The food isn't great but isn't bad either. The only drawback is all the kids around the pool (starting in early afternoon). But you can just go to the beach in the afternoons! Also some great excursion opportunities through some local guides (see tripadvisor). Lastly, don't go to the spa, it's pretty far away and there was a long wait for a massage, just get one on the grounds or not at all. We plan on returning again next year.
4 out of 5
by A verified traveler

Posted Mar 1, 2016
Second time staying at the Binniguenda and we would definitely stay again. Very good overall condition. We used the fitness facility daily and found it outdated and needed some TLC. Otherwise if you enjoy quaint, quiet yet close to all amenities it's a great pick.
5 out of 5
by A verified traveler from Hidelmont

Amabilidad y hermoso hotel

Posted Feb 27, 2016
Todo excelente, comodidad, amabilidad por parte de la gente que trabaja ahí,excepto las chicas de recepcion son muy despotas, ellas deberían de ser el primer contacto de calidad , felicitaciones en la Cocina a las meseras, la comida es deliciosa apresar que no hay mucha variedad pero es suficiente ,a la Srita Aide, cocineros t la Sra que prepara los omeltes , tbm al equipo de entretenimiento, un hotel hermoso, regresaría, solo espero que el restaurante Italiano ya puedan pasar niños porque se supone que es un hotel familia y ahí no se puede ingresar con niños . Saludos desde CDMX