3 outdoor pools, open 8:00 AM to 8:00 PM, lifeguards on site
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Reviews of Camino Real Zaashila

4 out of 5
Camino Real Zaashila
Blvd. Benito Juárez No. 5, Bahia de Tangolunda, Bahías de Huatulco, Santa María Huatulco, OAX

Reviews

8.6

Excellent

Rating 10 - Excellent. 534 out of 1008 reviews" "
Rating 8 - Good. 266 out of 1008 reviews" "
Rating 6 - Okay. 121 out of 1008 reviews" "
Rating 4 - Poor. 53 out of 1008 reviews" "
Rating 2 - Terrible. 34 out of 1008 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Claire Deanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Apr 2024

6/10 Okay

EMMANUEL ROMERO

Traveled with family
Liked: Cleanliness, staff & service, amenities
There was loud mainteinance in progress during the day on the main pool
Stayed 3 nights in Apr 2024
Response from Director on Apr 20, 2024
I appreciate your comments, to which we have given timely follow-up to strengthen our quality of care and services, thereby seeking to ensure that our customers and guests receive attention at the level that our chain distinguishes at all times.Rest assured that, like any large company, it knows how to listen to its customers and thereby restructure the path through continuous improvement, thus achieving the satisfaction and recognition of our guests.We will be happy to know that in the near future you can give us the opportunity to demonstrate the excellent level of service that Camino Real Huatulco knows how to offer.Sincerely,

6/10 Okay

amparo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Due to construction, the main pool was only about 3feet deep. Tried to swim and my hands hit the bottom. The plunge pool for the room was VERY dirty. It basically was just a breeding ground for mosquitos. Also no bath mat (for slippery granite floors) for 5 of the 7 days we were the. No wash cloth after the first day. The smell of sewer was so strong sometimes we wanted to put our Covid masks on!! That sewer smell really did seem unhealthy, toxic!
Stayed 7 nights in Apr 2024

10/10 Excellent

Katia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso me encantó y volvería a hospedarme ahí
Stayed 4 nights in Mar 2024
Response from Director General on Apr 12, 2024
Agradezco de sobre manera sus comentarios, los cuales son de gran ayuda para saber que vamos por buen camino. Generando experiencias memorables que nos comprometen a buscar la excelencia en nuestros servicios.Es por ello que estamos trabajando para hacer que la estancia en todo momento de todos nuestros huéspedes sea placentera.Esperamos pronto volver a tener la oportunidad de servirle, ya que será un gran honor.Sinceramente,

10/10 Excellent

IRAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place. Clean and quiet, the staff was very friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Director on Apr 12, 2024
We appreciate the time you have taken to leave your comments, with which we acquire a greater commitment to continue working on continuous improvement and thus be able to provide our future guests with a quality service with warmth. Making your stays, memorable experiences.We wish to see you again in the near future in this your home.Sincerely,

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time at Camino Real. I loved the property and its location right on the beach, along with Huatulco in general, which is what brought me back. It’s an absolutely beautiful place with stunning views. What I didn’t realize is how much they increased their prices since the renovation last year (since I had been). Food and beverage was significantly more expensive. We did venture off to town and local areas for more reasonable prices. There are some good restaurants not too far away including Cafe Juanita and some more in La Crucecita. And there is a beer store a few blocks away. The staff are extremely friendly and service is excellent at all outlets. I would say the staff are the highlight of the whole experience. Food was good, albeit expensive. I had a massage and enjoyed it very much. They made a change to our room at our request, and allowed us a late check out, which we appreciated very much. The beds were comfortable and both the AC and wifi worked consistently well. The only thing that was not great was that the phone in our room did not work properly. Very loud static that prevented us from hearing the person on the other end, which made it extremely difficult to communicate (on top of the language barrier - many of their staff don’t speak English). We tried unsuccessfully to order room service a couple times which was frustrating, and we asked for a new phone more than once but never received one. Otherwise it was a very enjoyable stay.
Stayed 7 nights in Mar 2024
Response from Director on Apr 12, 2024
I thank you in advance for the time allocated to fill out our survey and the comments made in it; which are for us a great commitment to continuous improvement processes and thus achieve memorable experiences.For a fact, like any large company that seeks excellence, it knows how to listen to strengthen its areas of opportunity and thus achieve the objective.We hope to have the opportunity to serve you again in this your home, as it will be an honor!Sincerely,

6/10 Okay

Gustavo

Liked: Cleanliness, staff & service
Las instalaciones en los baños son viejas y no funcionan correctamente
Stayed 3 nights in Apr 2024
Response from Director General on Apr 6, 2024
Agradezco sus comentarios, a los cuales les hemos dado seguimiento puntual para fortalecer nuestra calidad de atención y servicios, buscando con ello garantizar que en todo momento nuestros clientes y huéspedes reciban una atención del nivel que a nuestra cadena distingue.Tenga la certeza que como toda gran empresa sabe escuchar a sus clientes y con ello reestructurar el camino a través de la mejora continua, logrando así la satisfacción y reconocimiento de nuestros huéspedes.Estaremos gustosos de saber que en futuro cercano nos pueda dar la oportunidad de demostrar el excelente nivel de servicio que Camino Real Huatulco sabe ofrecer.Sinceramente,

4/10 Poor

Marco

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Teresa Diane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Camino Real Zaashila is a beautiful resort. The architecture and setting are beautiful and the beach is gorgeous and very swimable. Staff are attentive and food is very good. The only thing I’d like to note is that when we booked through Expedia it came up under all inclusive resorts and I booked with that assumption. Completely my fault for not paying more attention but we were taken aback when we arrived and discovered it’s NOT an all inclusive. As it turned out, we enjoyed exploring La Crucecita restaurants as well an eating at hotel. Food was report is good but it’s not inexpensive so be sure you know what you’re booking. Expedia - when search criteria includes all inclusive resorts that are not all inclusive should not be presented. We weren’t the only ones who had this experience, as we came across another family who were similarly deluded.
Stayed 15 nights in Mar 2024
Response from Director on Apr 2, 2024
We appreciate the time you have taken to leave us your comments, with which we acquire a greater commitment to continue working on continuous improvement and thus be able to provide our future guests with quality service with warmth at all times. Making your stays memorable experiences.It is important to mention that our hotels have a family concept and this is how we advertise on all reservation platforms.We hope to see you again in the near future in this your home.Sincerely,

4/10 Poor

William John

Liked: Cleanliness, staff & service
Stayed 10 nights in Mar 2024
Response from Director General on Mar 30, 2024
Agradezco sus comentarios, a los cuales les hemos dado seguimiento puntual para fortalecer nuestra calidad de atención y servicios, buscando con ello garantizar que en todo momento nuestros clientes y huéspedes reciban una atención del nivel que a nuestra cadena distingue.Tenga la certeza que como toda gran empresa sabe escuchar a sus clientes y con ello reestructurar el camino a través de la mejora continua, logrando así la satisfacción y reconocimiento de nuestros huéspedes.Estaremos gustosos de saber que en futuro cercano nos pueda dar la oportunidad de demostrar el excelente nivel de servicio que Camino Real Huatulco sabe ofrecer.Sinceramente,

6/10 Okay

Ralph

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Everything was highly over priced. Breakfast was 920 pecos which at their exchange rate works out to 75.00 dollars canadian . The tub was hard to get in and out of the drain plug had been pulled out and was just laying in the tub. the shower head only half the spray nozzles worked. The beach lounge chairs were uncomfortable dirty and never cleaned
Stayed 7 nights in Mar 2024
Response from Director on Mar 30, 2024
The points observed during your stay will always be of great value to us, which we follow up promptly to seek continuous improvement that leads us to achieve pleasant experiences in every sense.We hope to have the honor of serving you again in this your home and thus confirm that, like any great company, we know how to listen and strengthen our areas of opportunity.Sincerely,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Feb 2024
Response from Director on Mar 30, 2024
We appreciate your comment, which is very important to achieve total satisfaction in our guests stays and knowing that we are providing a good service, commits us to being better every day, to seek the generation of greater favorable experiences and that is why; We take this opportunity to thank you for your preference and trust in staying with us.We hope to have the honor of serving you in the near future!Sincerely,

10/10 Excellent

daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location and beautiful beach. Very nice boutique hotel. Nice rooms albiet somewhat dated. Much of the property has been recently renovated. Limited food options. Bit pricy which encourage us to try other restaurants. Generally excellent experience.
Stayed 7 nights in Mar 2024
Response from Director on Mar 30, 2024
We appreciate your comment, which is very important to achieve total satisfaction with our services and knowing that we are generating memorable experiences commits us to being better every day, to seek the generation of greater favorable experiences.We hope to have the honor in the near future of serving you with great pleasure in this your Camino Real Huatulco home!Sincerely,

8/10 Good

Amanda-Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Mar 2024
Response from Director General on Mar 30, 2024
Para nosotros ha sido un gran honor el poder atenderle y su evaluación nos compromete aún más, a buscar la mejora continua para garantizar que todos nuestros servicios sean de la Calidad y Calidez que a Camino Real Hoteles nos distingue.¡Esperamos contar en un futuro próximo con su preferencia!Sinceramente,

10/10 Excellent

Mardi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is gated, and if you want that kind of experience it will work very well for you. We found that it was pretty isolated, that with the exception of a few small restaurants and stores, not walkable at all. Be prepared for a pretty steep walk to get to the street ground level if you are walking anywhere. We are in our seventies, and we could do it. The staff was helpful, the grounds were immaculate, and beautifully landscaped. We had a wonderview from our balcony (we had an ocean view room). There might have been almost more staff than lodgers at this hotel. The pool is only waist high. The ocean is very swimmable, hardly any waves. There are plentiful chairs and shade at the pool and the beach. The cafe opens around 11 in the morning, so that means if you don't want breakfast at the hotel, you have a 7 minute walk to go find a nearby restaurant/cafe.
Stayed 4 nights in Feb 2024
Response from Director on Mar 30, 2024
I thank you in advance for the time allocated to fill out our survey and the comments made in it; which are for us a great commitment to continuous improvement processes and thus achieve memorable experiences.For a fact, like any large company that seeks excellence, it knows how to listen to strengthen its areas of opportunity and thus achieve the objective.We hope to have the opportunity to serve you again in this your home, as it will be an honor!Sincerely,

8/10 Good

RICARDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach,Property
Stayed 4 nights in Feb 2024
Response from Director on Mar 2, 2024
I appreciate the time invested in your comments, with which we have the opportunity to provide feedback us and thus seek continuous improvement.We hope to see you in the near future and give us the opportunity to show and provide you with the Quality service with Warmth that distinguishes us at Camino Real hotels.Sincerely,

10/10 Excellent

RICARDO

Stayed 1 night in Feb 2024
Response from Director General on Mar 30, 2024
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total en las estancias de nuestros huéspedes y el saber que estamos brindado un buen servicio, nos compromete a ser cada día mejores, para buscar la generación de mayores experiencias favorables y es por ello; que aprovechamos para agradecer su preferencia y confianza al hospedarse con nosotros.¡Esperamos tener el honor en un futuro cercano, de servirle con mucho gusto!Atentamente,

6/10 Okay

Katherine

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful sea view and pools! Lovely architecture. Towels not received 6 days of of 14 with numerous calls to housekeeping and reception. Slow service in dining areas
Stayed 14 nights in Feb 2024
Response from Director on Feb 23, 2024
The points observed during your stay will always be of great value to us, which we follow up promptly to seek continuous improvement that leads us to achieve pleasant experiences in every sense. That is why we have instructed the Housekeeping department to be in charge of guaranteeing that all the items and rooms meet the quality that our guests expect from Camino Real Hotels.We hope to be able to serve you in the near future and thus confirm that, like any great company, we know how to listen and strengthen our areas of opportunity.Sincerely,

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2024
Response from Director General on Feb 18, 2024
Para nosotros ha sido un gran honor el poder atenderle y su comentario nos compromete aún más, a buscar la mejora continua para garantizar que todos nuestros servicios sean de la Calidad y Calidez que a Camino Real Hoteles nos distingue.¡Deseamos en un futuro próximo contar nuevamente con su preferencia!Sinceramente,

8/10 Good

Arthur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Feb 2024
Response from Director on Feb 18, 2024
We appreciate the time you have taken to leave us your comments, with which we acquire a greater commitment to continue working on continuous improvement and thus be able to provide our future guests with quality service with warmth at all times. Making your stays memorable experiences.We hope to see you again in the near future in this your home.Sincerely,

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
For the price, it’s not worth it. Yes, it has beautiful grounds and the rooms are lovely, but that’s about it. The service was terrible, which at this price point it should not be. Housekeeping forgot to replace a face cloth in my room. No big deal- I called the front desk to replace it. Hours later, it’s not replaced so I go to the front desk to ask again. They said they would, but it still never got replaced. Pool was out of fresh towels by early afternoon. When you ask guests not to use their room towels at the pool but don’t have pool towels available, it doesn’t work. The bar service at the pool was terrible- it seemed like only those sitting close to the bar got served. Even when I went up to the bar, with 4 workers behind there and not doing much, I still wasn’t paid attention too. I never did end up getting drinks at the pool. Prices in the bar and restaurants are astronomical and unaffordable, but the service was a bit better (but not in the bar- I had to ask for my bill 3 times at the bar and I still had to eventually go up and pay, and it wasn’t busy) I also found it sleazy for such a nice hotel to up charge the price of taxis so much. Call your own taxi and sometimes it’s half the price than if the hotel arranges it for you. Lastly, I paid extra for a deep massage. Even though I told the masseuse I wanted it very hard, and told her during the service to go harder, it was not a great massage and nice again wasn’t worth the money. Sadly, stay was disappointing
Response from Director on Feb 9, 2024
I appreciate your comments, to which we have given timely follow-up to strengthen our quality of care and services, thereby seeking to ensure that our customers and guests receive attention at the level that our chain distinguishes at all times.Rest assured that, like any large company, it knows how to listen to its customers and thereby restructure the path through continuous improvement, thus achieving the satisfaction and recognition of our guests.We will be happy to know that in the near future you can give us the opportunity to demonstrate the excellent level of service that Camino Real Huatulco knows how to offer.Sincerely,

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
I love this property, Great service , not crowded , clean and amazing view.
Stayed 14 nights in Jan 2024
Response from Director on Feb 9, 2024
We appreciate your comment, which is very important to achieve total satisfaction with our services and knowing that we are generating memorable experiences commits us to being better every day, to seek the generation of greater favorable experiences.We hope to have the honor in the near future of serving you with great pleasure in this your Camino Real Huatulco home!Sincerely,

8/10 Good

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This property was nice and employees were almost all nice. We didn’t like the fact that we could not lower air conditioning below 70F too hot to sleep. We also had an incident with the restaurant were an employee was upset we didn’t order drinks and made a comment to the other employee. He then told us we couldn’t have free water we had to buy bottle water. That was a bit ridiculous but after we complained they gave us free water from the regular jar like they had been doing the whole time.
Response from Director on Feb 1, 2024
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests will be better. For that reason we are working in the quality service that our room offer, especially with air conditioning.I hope in the near future to have the opportunity of serving you again and test our culinary art, offering that service of Quality and Warmth that Camino Real hotels characterizes. Best regards,

8/10 Good

ABE, nyc

Traveled with partner
Liked: Cleanliness, staff & service
Nice
Stayed 5 nights in Jan 2024
Response from Director on Jan 29, 2024
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,

10/10 Excellent

craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovations make this gem of a resort a must try. Excellent service, amazing food offerings, and the best private bay beach anywhere. I see us returning year after year. Definitely my favourite place in Mexico to relax and recharge before a busy year ahead. Muchas Gracias.
Stayed 10 nights in Jan 2024
Response from Director on Jan 23, 2024
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jan 2024
Response from Director on Jan 23, 2024
The points observed during your stay will always be of great value to us, which we follow up promptly to seek continuous improvement that leads us to achieve pleasant experiences in every sense.We hope to have the honor of serving you again in this your home and thus confirm that, like any great company, we know how to listen and strengthen our areas of opportunity.Sincerely,

10/10 Excellent

Daisy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful! The beach was right behind us. Our room had a beautiful view of the beach and I booked the suite with a pool. My kids swam while I packed away. Beautiful property perfect for kids and family.
Stayed 2 nights in Jan 2024
Response from Director on Jan 23, 2024
It is of great value to us to know that we have managed to meet the most important objective that we have established. The satisfaction of you through a service and memorable stay.We will continue working to seek to improve every day in all our services, thereby guaranteeing pleasant experiences for all our guests.We hope to have the honor of serving you again in this your home.Sincerely,

6/10 Okay

Robert

Stayed 5 nights in Jan 2024
Response from Director on Jan 15, 2024
The points observed during your stay will always be of great value to us, which we follow up promptly to seek continuous improvement that leads us to achieve pleasant experiences in every sense.We hope to have the honor of serving you again in this your home and thus confirm that, like any great company, we know how to listen and strengthen our areas of opportunity.Sincerely,

10/10 Excellent

Ariola Manjarrez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Director General on Jan 8, 2024
Para nosotros el tiempo destinado en el llenado de su encuesta es de suma importancia; la cual es un gran compromiso para continuar logrando gratas experiencias y así ofrecer en todo momento un servicio de Calidad con Calidez.Esperamos contar con la oportunidad de atenderle nuevamente en esta su casa.Sinceramente,

6/10 Okay

Tomas

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was located on a quite part of the bay area. The building still needs some work as some parts of the bathroom or room look outdated. Some room towels were old, and unnecessary paperwork to get towels for the pool or beach.
Stayed 10 nights in Dec 2023
Response from Director on Jan 8, 2024
The points observed during your stay will always be of great value to us, which we follow up promptly to seek continuous improvement that leads us to achieve pleasant experiences in every sense.We hope to have the honor of serving you again in this your home and thus confirm that, like any great company, we know how to listen and strengthen our areas of opportunity.Sincerely,

8/10 Good

Ameerah

Traveled with group
Liked: Cleanliness, staff & service, amenities
Overall enjoyed our stay! Staff was very friendly and accommodating. Food and restaurant service at the resort was a bit pricy compared to some of the local options (Highly recommend Terra Cotta) but overall good. Beautiful beach right behind the resort. Lots of options for massages on property and offsite activities. In town there are lots of options for shopping and restaurants. Area for improvement is the room. While the common areas of the resort were clean, trendy and very pleasing, our room was a bit out of date and our private pool had large areas of tiles missing and required cleaning before we could use it. The staff were quick to remedy this. Great for option for folks looking for a relaxed getaway in Mexico.
Stayed 5 nights in Dec 2023
Response from Director on Dec 29, 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests will be better. For that reason we are working in the quality service that our restaurants offer.I hope in the near future to have the opportunity of serving you again and test our culinary art, offering that service of Quality and Warmth that Camino Real hotels characterizes. Best regards,

8/10 Good

Carlos Edgardo Magaña

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El area de oportunidad que tienen son los alimentos, son caros y nos son muy buenos
Stayed 5 nights in Dec 2023
Response from Director General on Dec 29, 2023
Agradezco de sobre manera sus comentarios, los cuales son de gran ayuda para saber que vamos por buen camino. Generando experiencias memorables que nos comprometen a buscar la excelencia en nuestros servicios.Es por ello que estamos trabajando para hacer que la estancia en todo momento de todos nuestros huéspedes sea placentera y no se vea afectada por ninguna circunstancia y a su vez reforzar la calidad de nuestros alimentos, haciendo honor a la gastronomía que los restaurantes de Camino Real hoteles caracteriza.Esperamos pronto volver a tener la oportunidad de servirle, ya que será un gran honor.Sinceramente,

6/10 Okay

Cesar

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Property is older and not maintained as well as it should. We arrived to a non-functioning A/C. Hotel gave us another room for the night, but that room had a dirty toilet, disgusting. After A/C couldn’t be fixed, they told us to pack and that they would move the suitcases for us to the new room upon our return. They didn’t fulfill that promise, I had to move my luggage after we returned from town. Food is average, staff service is average, nothing stood out.
Stayed 3 nights in Dec 2023
Response from Director on Dec 26, 2023
I appreciate your comments, to which we have given timely follow-up to strengthen our quality of care and services, thereby seeking to ensure that our customers and guests receive attention at the level that our chain distinguishes at all times.Rest assured that, like any large company, it knows how to listen to its customers and thereby restructure the path through continuous improvement, thus achieving the satisfaction and recognition of our guests.We will be happy to know that in the near future you can give us the opportunity to demonstrate the excellent level of service that Camino Real Huatulco knows how to offer.Sincerely,

6/10 Okay

Omar

Disliked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Director on Dec 22, 2023
Para nosotros siempre será muy importante la evaluación de todos nuestros huéspedes y es por ello que agradecemos el tiempo que ha tomado en ellos y buscar así la mejora continua que nos lleve a generar estancias memorables a través de un servicio de Calidad con Calidez.Esperamos pronto contar con la oportunidad de atenderle nuevamente en esta su casa Camino Real Huatulco.Atentamente,

10/10 Excellent

Caroline

Stayed 7 nights in Dec 2023
Response from Director General on Dec 19, 2023
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total en las estancias de nuestros huéspedes y el saber que estamos brindado un buen servicio, nos compromete a ser cada día mejores, para buscar la generación de mayores experiencias favorables y es por ello; que aprovechamos para agradecer su preferencia y confianza al hospedarse con nosotros.¡Esperamos tener el honor en un futuro cercano, de servirle con mucho gusto!Atentamente,

10/10 Excellent

Raia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camino Real Zashilla
Excellent Resort, staff were fantastic. Great location. Rooms were clean and well sized. Our family loved the pools and the beaches
Stayed 5 nights in Nov 2023
Response from Director on Dec 12, 2023
It is of great value to us to know that we have managed to meet the most important objective that we have established. The satisfaction of you through a service and memorable stay.We will continue working to seek to improve every day in all our services, thereby guaranteeing pleasant experiences for all our guests.We hope to have the honor of serving you again in this your home.Sincerely,

8/10 Good

Alexandra

Liked: Cleanliness, room comfort
Lovely location and they have a private beach Rooms are in need of an upgrade, the bathroom installations are very old and deteriorated Coffee shop in the hotel opens at 11am, it’s a mission to get a coffee beforehand if you don’t have breakfast
Stayed 4 nights in Nov 2023
Response from Director on Dec 12, 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests will be better. For that reason we are working in the quality service that our rooms and restaurants offer.I hope in the near future to have the opportunity of serving you again and test our culinary art, offering that service of Quality and Warmth that Camino Real hotels characterizes. Best regards,

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Director on Dec 25, 2023
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total en las estancias de nuestros huéspedes y el saber que estamos brindado un buen servicio, nos compromete a ser cada día mejores, para buscar la generación de mayores experiencias favorables y es por ello; que aprovechamos para agradecer su preferencia y confianza al hospedarse con nosotros.¡Esperamos tener el honor en un futuro cercano, de servirle con mucho gusto!Atentamente,

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place and staff
Stayed 5 nights in Nov 2023
Response from Director General on Dec 13, 2023
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total de nuestros servicios y el saber que estamos generando experiencias memorables, nos compromete a ser cada día mejores, para buscar la generación de mayores experiencias favorables.¡Esperamos tener el honor en un futuro cercano, de servirle con mucho gusto en esta su casa Camino Real Huatulco!Atentamente,

10/10 Excellent

Nellie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location and quiet bay, lots of rooms right on the water. We loved the food options at Chez Binny and the Pool club, I liked that there was lots of local dishes (tortillas, fish, mole sauce, empanadas, guacamole, fresh fruit, ceviche). The breakfast buffet is pricey but has beautiful food. The staff is very friendly and appreciates it if you speak Spanish to them.
Stayed 3 nights in Nov 2023
Response from Director on Dec 13, 2023
It is of great value to us to know that we have managed to meet the most important objective that we have established. The satisfaction of you through a service and memorable stay.We will continue working to seek to improve every day in all our services, thereby guaranteeing pleasant experiences for all our guests.We hope to have the honor of serving you again in this your home.Sincerely,

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service
Very, very quiet resort. No music (except satellite radio with bad reception in the Bitza Bar), no entertainment, no concierge. Limited excursions. Limited food choices, and all were very expensive. Same with drinks. Advertised as having 5 restaurants, but in fact there are only 3, and one was closed for renos, as was the extension on the main restaurant/breakfast buffet while we were there. There is not so much as a free coffee in the lobby. Also found the staff not as bilingual with English as most other places we’ve been. The plus side, there was never a problem getting a front row palapa on the beach, or chairs at the pool. This resort might be just what some people desire for their vacation. We found it a little too limited.
Stayed 7 nights in Nov 2023
Response from Director on Dec 13, 2023
We appreciate the time you have taken to leave us your comments, with which we acquire a greater commitment to continue working on continuous improvement and thus be able to provide our future guests with quality service with warmth at all times. Making your stays memorable experiences.We hope to see you again in the near future in this your home.Sincerely,

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private pool we had in the room was great for an after hour swim
Stayed 6 nights in Nov 2023
Response from Director General on Dec 14, 2023
Agradezco el tiempo invertido en sus comentarios, con los cuales tenemos la oportunidad de retroalimentarnos y buscar así, la mejora continua.Deseamos verle en un futuro cercano y nos dé la oportunidad de mostrar y brindarle el servicio de Calidad con Calidez que a Camino Real hoteles nos distingue.Sinceramente,

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Nov 2023
Response from Director General on Dec 14, 2023
Agradezco el tiempo destinado para realizar este comentario, el cual nos ayuda a saber que el rumbo que estamos tomando es el correcto; pero mejor aún, nos compromete a buscar en cada día la mejora continua y así brindar a todos nuestros huéspedes un servicio de calidad con calidez.¡Espero que, en futuro no muy lejano, tengamos la oportunidad de volver a servirle con mucho gusto!Sinceramente,

8/10 Good

Tracey

Traveled with partner
Liked: Staff & service
Property and beach are very nice. Only two restaurants. Rooms need to be renovated, especially bathrooms. Staff were friendly, especially Elizabeth, the Captain. She was everywhere and always positive and helpful.
Stayed 4 nights in Nov 2023
Response from Director on Nov 20, 2023
I appreciate the congratulations and the time taken to make this comment, which we will send to them and thus let them know that the direction we are taking is the correct one; But better yet, it commits us to look for continuous improvement every day and thus providing all our guests with quality service with warmth.That is why, with the recognition of them, we assume a greater commitment to make all the stays of our following guests a memorable experience.I hope that, in the not too distant future, we will have the opportunity to serve you again with pleasure!Sincerely,

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Great room with pool. Excellent staff.
Stayed 3 nights in Oct 2023
Response from Director General on Nov 3, 2023
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total en las estancias de nuestros huéspedes y el saber que estamos brindado un buen servicio, nos compromete a ser cada día mejores, para buscar la generación de mayores experiencias favorables y es por ello; que aprovechamos para agradecer su preferencia y confianza al hospedarse con nosotros.¡Esperamos tener el honor en un futuro cercano, de servirle con mucho gusto!Atentamente,

10/10 Excellent

Isidro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would like to see microwaves in the room, you have the small refrigerator but it would be nice to have a microwave to heat up left overs etc.
Stayed 8 nights in Oct 2023
Response from Director on Oct 23, 2023
We appreciate the time you have taken to leave us your comments, with which we acquire a greater commitment to continue working on continuous improvement and thus be able to provide our future guests with quality service with warmth at all times. Making your stays memorable experiences.We hope to see you again in the near future in this your home.Sincerely,

10/10 Excellent

Mohammad

Stayed 3 nights in Oct 2023
Response from Director General on Oct 14, 2023
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total de nuestros servicios y el saber que estamos generando experiencias memorables, nos compromete a ser cada día mejores, para buscar la generación de mayores experiencias favorables.¡Esperamos tener el honor en un futuro cercano, de servirle con mucho gusto en esta su casa Camino Real Huatulco!Atentamente,

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Director General on Oct 10, 2023
Agradezco su comentario, con el cual adquirimos un mayor compromiso para lograr que cada estancia de nuestros futuros huéspedes, sea agradable como la suya.De por un hecho que no dejaremos de ofrecer ese servicio de Calidad con Calidez que a Camino Real Hoteles nos caracteriza.Esperamos en un futuro próximo contar con el honor de atenderle de nueva cuenta.Sinceramente,

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property is very nice.
Stayed 6 nights in Aug 2023
Response from Director on Sep 5, 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,

10/10 Excellent

Josefina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place and the employees great staff .They were nice and greeting .
Stayed 3 nights in Aug 2023
Response from Director on Sep 9, 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,