Ratings based on 255 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel on the ocean.

Posted Mar 16, 2017
Pros: Close to the beach
Cons: Headboard in our room
Location: We were able to do all our activities right from the hotel
We had a room with a view. Very enjoyable to look out each morning and see the ocean. The room was clean & comfortable - however the bed headboard could use an upgrading! The restaurants were good and staff very friendly - English was not a problem. Enjoyed the sailing and kayaking. Would return again
Comment from Hotel Management
Mar 23, 2017 by Susana Valencia, Hotel Management
Dear Traveler: Thank you for your message and staying at our resort in your past vacations. We thank you for the comments to respect to the bed headboard; be sure that this will get to the corresponding area, so we will be able to take the necessary measures to improve our service, since our mission is to offer the best quality service to our guests. Thanks for your preference, it has been our pleasure to attend you in Dreams Huatulco and we hope to see you again in your home outside of home in a not distant future, where serving you: It’s a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Best one yet...

Posted Mar 13, 2017
the only thing I would suggest fir this place is some good music around the pools....otherwise it birders on perfection!!!!
Comment from Hotel Management
Mar 23, 2017 by General Manager Assitant, Hotel Management
Dear Bonnie: Thank you for your message and staying at our resort in your past vacations. We thank you for the comments to respect to the music around the pools areas; be sure that this will get to the corresponding area, so we will be able to take the necessary measures to improve our service, since our mission is to offer the best quality service to our guests. Thanks for your preference, it has been our pleasure to attend you in Dreams Huatulco and we hope to see you again in your home outside of home in a not distant future, where serving you: It’s a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2017
Recently returned from a 4 night stay. Pretty good beach front resort in MX. The nicest beach on the Pacific side of MX. Food is good, Great hotel staff. Got a room with 2 dbl beds on the first night (booked 1 king), was moved on the second day. Had issues with the toilet in our room. Other than that a pretty good stay.
Comment from Hotel Management
Mar 23, 2017 by General Manager Assistant, Hotel Management
Dear Traveler: We want to thank you for taking the time to leave your rating and your comments about our services. Thanks for your preference, it has been our pleasure to attend you in Dreams Huatulco and we hope to see you again in your home outside of home in a not distant future, where serving you: It’s a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great customer service

Posted Dec 24, 2016
Everyone greets you regardless of where they work within the hotel.
Comment from Hotel Management
Mar 23, 2017 by Asistente de Gerente General, Hotel Management
Dear Traveler: We want to thank you for taking the time to leave your rating and your comments about our services. Thanks for your preference, it has been our pleasure to attend you in Dreams Huatulco and we hope to see you again in your home outside of home in a not distant future, where serving you: It’s a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice by the beach

Posted Nov 27, 2016
The major problem is when they have weddings the adult pool looses it's chairs and you have to walk through the weddING setup for the bathroom or bar we were there 12 days 4 weddings the Italian restaurant was terrible food and service tried it twice thought maybe first time it was an off night but it was bad both times the rooms were comfortable service by the pool for drinks was good
Comment from Hotel Management
Mar 23, 2017 by General Manager Assistant, Hotel Management
Dear Traveler: First of all let me thank you for your message and staying at our resort in your past vacations. Let me assure you that your feedback is very important and that we will take in account your comments; since our mission is to offer the best quality service to our guests. We are concerned to learn that your expectations were not completely fulfilled and we deeply regret the inconveniences you encountered respect to the location of the wedding and the food of the Italian Restaurant, be sure that this will get to the corresponding area, so we will be able to take the necessary measures to improve our service. Despite these inconveniences we hope to have the opportunity to serve you again in the not-too-distant future, in this home where to serve you: it is a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Nice hotel, great location.

Posted Nov 25, 2016
The staff are amazing! The beach and weather couldn't have been better. The food was hit and miss. Some meals whether at the buffet or an a la'carte were great and others mediocre. Overall we would definitely go back!
Comment from Hotel Management
Mar 23, 2017 by Genaral Mngr Assist., Hotel Management
Dear Traveler: Thank you for your message and staying at our resort in your past vacations. We thank you for the comments to respect to the buffet food; be sure that this will get to the corresponding area, so we will be able to take the necessary measures to improve our service, since our mission is to offer the best quality service to our guests. Thanks for your preference, it has been our pleasure to attend you in Dreams Huatulco and we hope to see you again in your home outside of home in a not distant future, where serving you: It’s a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft Worth, TX

Posted Oct 30, 2016 on Orbitz
Pros: Fantastic spa ! The spa staff was wonderful. We ended going several times
Location: The location was perfect. Clean beach area & palopas. Wait staff was right there & they remembered what your beverage choices were!
The staff was very nice from the front desk to housekeeping! Great bartenders too ! Our room had a great view of the beach, pools, & patio area. The ceiling fan in our room was a big help.
Comment from Hotel Management
Mar 23, 2017 by General Mngr Assit., Hotel Management
Dear Janice: We want to thank you for taking the time to leave your rating and your comments about our services. Thanks for your preference, it has been our pleasure to attend you in Dreams Huatulco and we hope to see you again in your home outside of home in a not distant future, where serving you: It’s a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2016
Love the people n the peace n tranquility of that part of mexico Very laid back n relaxing.
Comment from Hotel Management
Mar 23, 2017 by General Mngr Assit., Hotel Management
Dear Traveler: We want to thank you for taking the time to leave your rating and your comments about our services. Thanks for your preference, it has been our pleasure to attend you in Dreams Huatulco and we hope to see you again in your home outside of home in a not distant future, where serving you: It’s a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
3 out of 5
by A verified traveler

Posted Jul 27, 2016
the staff are not friendly, the pools are divided for adults and children, in the area of ​​children no where to sit because everyone away chairs and are stuck in the pool, I'm pregnant and needed to sit so in pools for adults if there was space and my kids got there, and a waiter rudely I was to say that I pulled my kids there because it was adults only and explained that there was no place to sit in the area of ​​children and not cares fix that, the room I got was far from the children's pool is a large hotel family to be dividing the pools, the food is not varied was there 5 days and always served the same in the amuerzo, the I really do not think we go again.
Comment from Hotel Management
Mar 23, 2017 by Gnrl Mngr Assist., Hotel Management
Dear Traveler: First of all let me thank you for your message and staying at our resort in your past vacations. Let me assure you that your feedback is very important and that we will take in account your comments; since our mission is to offer the best quality service to our guests. We are concerned to learn that your expectations were not completely fulfilled and we deeply regret the inconveniences you encountered respect to the save the shadow areas, respect to the pool only adults and we do not allowed you that it was used for your children during your stay and the variety of food luch, be sure that this will get to the corresponding area, so we will be able to take the necessary measures to improve our service. Despite these inconveniences we hope to have the opportunity to serve you again in the not-too-distant future, in this home where to serve you: it is a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2016
Great place to stay! The rooms are clean and it is very family friendly.
Comment from Hotel Management
Mar 23, 2017 by Gnrl Mngr Assist., Hotel Management
Dear Traveler: We want to thank you for taking the time to leave your rating and your comments about our services. Thanks for your preference, it has been our pleasure to attend you in Dreams Huatulco and we hope to see you again in your home outside of home in a not distant future, where serving you: It’s a pleasure! Kind Regards Susana Valencia General Manager Assistant Dreams Huatulco Resort & Spa