2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
Check availability

Reviews of Hotel Castillo Huatulco & Beach Club

3.5 out of 5
Hotel Castillo Huatulco & Beach Club
Boulevard Santa Cruz 303, Sector A, Santa María Huatulco, OAX

Reviews

8.2

Very Good

Rating 10 - Excellent. 179 out of 443 reviews" "
Rating 8 - Good. 159 out of 443 reviews" "
Rating 6 - Okay. 64 out of 443 reviews" "
Rating 4 - Poor. 21 out of 443 reviews" "
Rating 2 - Terrible. 20 out of 443 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jon

Disliked: Cleanliness, property conditions & facilities
noisy- lousy buffet- pillows hard as rocks

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd time at Hotel Castillo Huatulco & Beach Club. We really like it especially the walkability to other restaurants and shops. Highly recommended!
Stayed 10 nights in Mar 2024

10/10 Excellent

Claudette Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Hotel Castillo Huatulco! It was our first time in Huatulco and wasn't sure what to expect, with a beach club and shuttle, but it was great. Also we asked for an upgrade with our room and Alejandro at the front desk was so great. All the staff are so friendly and professional. Big shout out to the team at the Beach Club especially Roody, Cyralini and Roal. If you are used to big 5 star resorts and the mile long buffets, you will not find that here, however the food is really good at the Beach Club. Good variety of dishes and can't go wrong with breakfast. We liked all the different Mexican dishes. As for dinner, we always went out into town where there are an abundance of great restaurants. We love Santa Cruz and will definitely be back.
Stayed 14 nights in Feb 2024

6/10 Okay

Diana Lucia Cruz

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
I liked it was closed to everything. I had an inconvenience, bc when i reserved i booked all inclusive and at the reception they changed it to not all inclusive, and wanted to charge me more.
Stayed 4 nights in Mar 2024

6/10 Okay

Patricia

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Food was repetitive and hardly any variety. No wi-fi in hardly any rooms.
Stayed 14 nights in Feb 2024

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the hotel is in town and that you have access to the ocean via the beach club - the best of both worlds.
Stayed 16 nights in Feb 2024

8/10 Good

Bonnie

Traveled with family
Liked: Staff & service
Staff was great. Had some bugs crawling the walls in our rooms. Were shorted face cloths wish we had.
Stayed 8 nights in Jan 2024

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feb, 2024. Having stayed for 4 weeks, I'd say we have a worthy opinion. We knew this was a 3 1/2 (ish) star hotel but the food every night was terrific. There is lots of variety; you'll definitely find something for your appetite. The booze probably isn't top end but there was plenty of different drinks and the bartenders were fun personnel. We were in the hotel's newer area and our wifi and hot water were fine. Our balcony could fit two chairs and our safe was large and easy to operate. There's maybe two English tv stations but that was of little concern to us. The grounds, halls, food areas, lobby and pool were cleaned continually. The staff was very cordial and helpful. We had two issues (a noisy neighbour and the a/c) which were resolved immediately. Hotel Castillo is very close to everything in Santa Cruz and a 20 minute walk into La Crucecita. Many excursions are organized right out of the lobby. The Beach Club on Playa Chahue has a nice pool area and terrific food. The chairs are actually comfortable in the dining area - not the usual straight back, uncomfortable wooden chairs typical to Mexico. However, Playa Chahue is not for you if you're not a good swimmer - maybe just sit out in the waves near shore. We always managed to get shade, chairs and a lounger on the beach. (The loungers could use some padding for comfort.) We would definitely go back.
Stayed 28 nights in Jan 2024

8/10 Good

gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The socializing in the lounge area was nice but it is better to get a room further away if youd like quiet before 10pm (or later on weekends). Staff were friendly and helpful.
Stayed 6 nights in Feb 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Hilda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in easy walking distance of the beach, shopping and some amazing dining. Staff was friendly, helpful and many were bilingual. Rooms are very clean, pool is a decent size, breakfasts were great. Downside, no fridges in the room, and rooms on the streetside could be quite noisy. Drinks at the bar were a wee bit pricey for what you get. All in all, would definitely recommend for it’s cleanliness, location and helpful staff.
Stayed 10 nights in Jan 2024

6/10 Okay

Lucie

Traveled with family
Stayed 4 nights in Jan 2024

10/10 Excellent

AirCARE, Albuquerque

Stayed 1 night in Jan 2024

8/10 Good

Ericka, Thornton

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and it is a nice hotel for families
Stayed 1 night in Dec 2023

8/10 Good

celeste

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, good value, beach club is an added plus. We enjoyed our stay here. Its in a walkable area, the staff were friendly, the beach club had a beautiful beach and breakfast was tasty. This is a no fuss hotel with some nice perks.
Stayed 3 nights in Dec 2023

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Castillo Huatulco on Oct 27, 2023
Buen día. Muchas gracias por dejar su calificación. Lo apreciamos

8/10 Good

Virginio

Stayed 3 nights in Oct 2023
Response from Hotel Castillo Huatulco on Nov 24, 2023
Estimado Virginio, agradecemos tu evaluación.

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Nearby places, the beach is like 5 min walking
Stayed 1 night in Sep 2023
Response from Hotel Castillo Huatulco on Oct 27, 2023
Muchas gracias por su comentario. Nuestra ubicación es uno de nuestros atractivos

10/10 Excellent

Yolanda

Traveled with family
Liked: Amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Aug 2023
Response from Hotel Castillo Huatulco on Sep 2, 2023
Muchas gracias por sus comentarios

6/10 Okay

Phillip

Business traveler
I liked that the bathroom had a pleasant toilet paper Setup.
Stayed 1 night in Aug 2023
Response from Hotel Castillo Huatulco on Aug 9, 2023
we appreciate your comments.

10/10 Excellent

Blanca, Wylie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We Highly recommend this hotel!! Staff went above and beyond! Thank you Nestor for all of your help with recommendations and transportation! Dinner and show were awesome!Beach and pool were amazing! Had a great time! Will be back soon!
Stayed 2 nights in Jun 2023
Response from Hotel Castillo Huatulco on Jul 31, 2023
Thank you so much Blanca

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Castillo Huatulco on Jun 26, 2023
Angela, agradecemos su evaluación

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience, people are so nice & helpful. They are always there to help you in whatever you may need. From the supervisor (Oscar, I think) all the way down, I would come back to this hotel again. Thank you hotel Castillo.
Stayed 2 nights in Jun 2023
Response from Hotel Castillo Huatulco on Jun 12, 2023
Buenas tardes SilviaAgradecemos su comentarios y evaluación, esperamos tenerlos de vuelta.

10/10 Excellent

HECTOR CASTRO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Hotel Castillo Huatulco on May 12, 2023
Buenas tardes HectorAgradecemos sus comentarios

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time at this property and we weren’t disappointed. Outstanding customer service overall!!
Stayed 10 nights in Mar 2023
Response from Hotel Castillo Huatulco on May 12, 2023
Thank you very much for your comments

8/10 Good

Beth

Traveled with group
Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2023
Response from Hotel Castillo Huatulco on May 12, 2023
Hola Beth Agradecemos sus comentarios

10/10 Excellent

Silvia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place! The staff is friendly, kind, attentive, and willing to assist at any time. The restaurant offers a nice buffet for breakfast and themed dinner options (Sunday was Spain dishes, and the paella was great!). The place also offers live music for a relaxing evening at the bar next to the lobby. The swimming pool was nice and clean.
Stayed 2 nights in Feb 2023
Response from Hotel Castillo Huatulco on Mar 11, 2023
Agradecemos su evaluación

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This all-inclusive is great because, rather than being far from a town or amenities or shopping, the Castillo is right in Santa Cruz and within walking distance of the nearby town of La Crucecita. The added bonus is the Beach Club (also walkable) but with a shuttle every 20 minutes or so. The staff is remarkable - friendly and knowledgeable.
Stayed 14 nights in Feb 2023
Response from Hotel Castillo Huatulco on Mar 11, 2023
Agradecemos su evaluación

6/10 Okay

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great locations and the shuttle between the hotel and beach club was perfect. Rooms are a tad dated. We had a room on the second floor facing the street. Extremely loud between 7am and midnight. The wifi was very spotty and slow.
Stayed 10 nights in Feb 2023
Response from Hotel Castillo Huatulco on Mar 11, 2023
Agradecemos su evaluación

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean , food was awesome , beach club as beautiful beach and great buffet...
Stayed 6 nights in Feb 2023
Response from Hotel Castillo Huatulco on Mar 11, 2023
Agradecemos su evaluación

8/10 Good

Moises

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
None
Response from Hotel Castillo Huatulco on Mar 11, 2023
Agradecemos su evaluación

4/10 Poor

Douglas

Stayed 1 night in Jan 2023
Response from Hotel Castillo Huatulco on Mar 11, 2023
Gracias por su evaluación

2/10 Terrible

Jose

Disliked: Amenities, property conditions & facilities
The area was not clean the hotel was to old smell inside the room and the food in the hotel was to expensive and not really good
Stayed 2 nights in Jan 2023
Response from Hotel Castillo Huatulco on Mar 11, 2023
Tomaremos en cuenta su evaluación. Muchas gracias

8/10 Good

Talia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a little bit run down but clean and the staff were great. The beach towel service was great and the pool was really nice. The food however was highly mediocre, especially at the beach club. The beach club itself was really nice but the beach there is not good for swimming if you have kids. Overall it was a good stay
Stayed 4 nights in Jan 2023
Response from Hotel Castillo Huatulco on Mar 11, 2023
Agradecemos sus comentarios

8/10 Good

vidal

Response from Hotel Castillo Huatulco on Nov 24, 2023
Hola buenas tardes Vidal, agradecemos su evaluación.

10/10 Excellent

LUIS

Response from Hotel Castillo Huatulco on Mar 11, 2023
Muchas gracias por su evaluación

10/10 Excellent

shelley l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from HOTEL CASTILLO HUATULCO on Dec 9, 2022
Muchas gracias por su calificación.

10/10 Excellent

hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Nidia

Stayed 1 night in Sep 2022
Response from HOTEL CASTILLO HUATULCO on Sep 29, 2022
Agradecemos su calificación. Excelente tarde.

8/10 Good

Arturo

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was good friendly people and good service
Stayed 6 nights in Sep 2022
Response from HOTEL CASTILLO HUATULCO on Sep 29, 2022
We appreciate your comments.

10/10 Excellent

Silvia De la

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent area we enjoy the best
Stayed 4 nights in Sep 2022
Response from HOTEL CASTILLO HUATULCO on Sep 29, 2022
We appreciate your comments.

8/10 Good

juan

Stayed 2 nights in Aug 2022

8/10 Good

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff, they were nice and helpful.
Stayed 3 nights in Aug 2022
Response from Hotel Castillo Huatulco on Aug 7, 2022
thank you very much for your comments

8/10 Good

Leonel

Stayed 3 nights in Jul 2022

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service
The staff were great
Stayed 5 nights in May 2022
Response from HOTEL CASTILLO HUATULCO on Aug 2, 2022
Thank you Scott

6/10 Okay

Juan

Disliked: Property conditions & facilities
So-so
Hotel was ok but some service on the beach club was very bad customer service, but on the hotel the on the restaurant the workers was very respectful, specially lucely the waitress was extremely good customer service and friendly. The food was low quality
Stayed 5 nights in Jul 2022
Response from HOTEL CASTILLO HUATULCO on Aug 2, 2022
thank you for your comments Juan.

10/10 Excellent

Mauro

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly
Stayed 4 nights in Jun 2022
Response from HOTEL CASTILLO HUATULCO on Aug 2, 2022
thank you for your comments Mauro

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Oct 2021
Response from HOTEL CASTILLO HUATULCO on Jun 24, 2022
Muchas gracias por sus comentarios

6/10 Okay

RAFAEL

Traveled with family
Liked: Cleanliness, staff & service
Experience was okay. Old property. Room was okay. To go to their beach you need to wait for their bus to take to the other property where the beach is. The beach is not good for swimming. But from the hotel you can walk to beach, which is about 5 minutes walk. Wouldn’t stay their again.
Stayed 4 nights in May 2022

10/10 Excellent

Dionicio

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Super clean and the staff are friendly.
Stayed 2 nights in Apr 2022
Response from HOTEL CASTILLO HUATULCO on May 10, 2022
Hola buenas tardes, agradecemos cada uno de sus comentarios. Esperamos tenerlos de vuelta.